InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. Understanding the intricacies of no-shows is important for effective hotel management. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Hotelogix

MARCH 21, 2025

From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction. Automating Guest Inquiries and Service Requests AI-powered chatbots and messaging platforms can resolve as much as 70% of guest inquiries automatically. AI-enabled messaging is transforming the playing field.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

MEWS

NOVEMBER 21, 2024

A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and daily front desk tasks like check-in and check-out. What is a PMS?

Guest Satisfaction 130

Guest Satisfaction Housekeeping Property Management Reservations 130

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. Adaptation and flexibility are key in navigating the ever-evolving landscape of hospitality reservations.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Revenue Hub

FEBRUARY 15, 2023

NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. That way, guests can decide if they value the option of cancelling a booking enough to pay a higher rate.

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotelogix

NOVEMBER 7, 2024

Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Increase Hotel Sales with Hotelogix Increasing hotel sales is crucial for maximizing revenue, and Hotelogix Hotel Management Software provides the tools necessary to achieve this goal.

Pricing 130

Pricing Book Events Demo 130

InnQuest

APRIL 4, 2023

A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 17, 2024

Guest Verification at Check-In: Collect and verify photo IDs at check-in to ensure the cardholder matches the reservation. Use digital consent forms for all charges to ensure guest acknowledgment. Confirm the cardholder’s name matches the reservation. This ensures our guests never feel blamed or mistreated."

Document 100

Document Communication Book Reservations 100

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

JANUARY 27, 2025

For hotel revenue managers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. As a result, it becomes nearly impossible to get a complete picture of guest spending and behavior.

Reservations 70

Reservations Training Guest Satisfaction Information 70

Hotelogix

OCTOBER 17, 2024

They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.

Book 130

Book Reservations Information Demo 130

SiteMinder

MARCH 24, 2025

It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. How does Visito help properties increase direct bookings?

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Modern Restaurant Management

FEBRUARY 17, 2025

Depending on a guest’s allergies or dietary preferences, AI can suggest personal picks from a restaurant’s menu, for example. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

APRIL 22, 2024

By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. It not only enhances guest satisfaction but also boosts loyalty and repeat business. Initially, identifying your most effective channel is crucial.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotel Business

SEPTEMBER 3, 2024

Most reservations tend to include a range of tailored options, from airport pickup, dining reservations and golf bookings. A delay in a guest’s arrival time can lead to many changes across a property. The answer lies in modern property management systems (PMS). This presents several significant challenges.

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Handling these queries manually can lead to overbookings.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. With occupancy rates projected to increase by 2.5%

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Booking Stage : This is the stage when travelers go ahead with making a reservation.

Book 222

Book Blog Reservations Information 222

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Secure Payment Gateway: Once guests finalize their bookings, the booking engine securely processes payments, encrypting sensitive information to ensure data protection.

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

Book 130

Book Front Desk Operations Reservations Property Management 130

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Imagine a guest arriving at your hotel, excited for their stay. Does it match the name on the reservation?

Information 59

Information Reservations Guest Satisfaction Book 59

eZee Absolute

JANUARY 28, 2025

As we step into 2025, it brings us immense pride to share that eZee Absolute , our flagship cloud hotel property management system, has been honored with multiple accolades from Gartner Digital Markets , encompassing Capterra , Software Advice , and GetApp. All rights reserved. or its affiliates.

Marketing 52

Marketing Guest Satisfaction Housekeeping Reservations 52

eZee Absolute

JANUARY 23, 2025

Lets be honest: choosing the best hotel PMS (Property Management System) is like picking a soulmate. Table of Content Ease of Use: NoLogix Required Cloud-powered Awesomeness Multi-property Management Features Comparison Integrations Pricing Customer Support Mobile App 1. Lets see who takes the crown!

Housekeeping 52

Housekeeping Reservations Front Desk Operations Property Management 52

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Hotelogix

AUGUST 13, 2024

In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 104

Reservations Book Guest Satisfaction Pricing 104