Revenue Hub

NOVEMBER 19, 2024

Myth 1: A Siloed System Is Business Intelligence In the hotel industry, it’s common to use separate systems for reservations, property management, customer relationship management (CRM), and accounting. By breaking down silos, hotels can make more informed decisions that enhance guest satisfaction and drive revenue growth.

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Guest Satisfaction Reservations Information Article 108

Hotelogix

NOVEMBER 7, 2024

The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

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Pricing Book Events Demo 130

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Effective management ensures that rooms are allocated efficiently and priced competitively. These are managed as inventory and must be scheduled and priced accordingly.

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Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

MARCH 21, 2025

From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction. Automating Guest Inquiries and Service Requests AI-powered chatbots and messaging platforms can resolve as much as 70% of guest inquiries automatically. AI-enabled messaging is transforming the playing field.

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Guest Services Guest Satisfaction Book Training 100

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

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Reservations Book Guest Satisfaction Pricing 221

Hotelogix

NOVEMBER 28, 2024

Personalizing Communication Channels Each segment prefers different communication methods: Corporate clients: LinkedIn, email newsletters Millennials: Instagram, mobile apps Senior travelers: Traditional mail, phone support Modifying Pricing Strategies Implement dynamic pricing based on segment behavior patterns.

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Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. Additionally, POS outlets like restaurants and spas can consolidate billing into one invoice, making the guest experience hassle-free. Enhance Guest Experiences : Enable contactless check-ins and personalized services.

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Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This, in turn, affects pricing strategies and future bookings.

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Reservations Guest Satisfaction Communication Book 130

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. Despite the rising popularity of OTAs, direct bookings continue to hold their own in the competitive landscape.

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Reservations Book Pricing Guest Satisfaction 130

Revenue Hub

JANUARY 8, 2025

One example is hotels that rely on static pricing. Whereas hotels implementing revenue management principles use dynamic pricing, optimize occupancy, have a strong brand reputation, and much more. It provides a framework for balancing complex and variable costs while providing a positive guest experience.

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Pricing Marketing Book Article 109

Revenue Hub

MARCH 21, 2025

Automating this strategy can significantly increase your revenue per reservation. Tools like Chekins Experiences feature streamline the upselling process, allowing hotels to effortlessly offer customized experiences to guests directly during online check-in.

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Guest Satisfaction Book Article Pricing 69

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

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Guest Satisfaction Information Property Management Blog 221

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

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Reservations Book Information Guest Satisfaction 100

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

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InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

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Customer Service Training Guest Satisfaction Pricing 224

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

APRIL 3, 2023

This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories. For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels.

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Training Property Management Special Events Guest Satisfaction 222

Modern Restaurant Management

FEBRUARY 17, 2025

Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well. Depending on a guest’s allergies or dietary preferences, AI can suggest personal picks from a restaurant’s menu, for example. Personalized dining experiences are also emerging as the new standard for guests.

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POS Systems Scheduling Pricing Guest Services 88

Hotelogix

FEBRUARY 13, 2025

Cut down the steps to finish a booking: Minimize the number of clicks and forms required, making it quick and straightforward for guests to complete their reservations. Point out any awards or certificates your hotel has gotten: Highlight achievements and recognitions to reassure guests of your quality and commitment to excellence.

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Book Catering Reservations Demo 130

Hotelogix

APRIL 22, 2024

For instance, by analyzing stay patterns and booking sources, you can optimize your marketing campaigns and pricing strategies to attract the right audience at the right time. By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest.

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Guest Satisfaction Book Pricing Reservations 130

Revenue Hub

JANUARY 27, 2025

For hotel revenue managers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. As a result, it becomes nearly impossible to get a complete picture of guest spending and behavior.

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Reservations Training Guest Satisfaction Information 69

SiteMinder

MARCH 24, 2025

It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. How does Visito transform guest communication for hotels? The result?

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Guest Satisfaction Communication Book Blog 52

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

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Guest Satisfaction Pricing Housekeeping Communication 109

Modern Restaurant Management

MARCH 11, 2025

While working hard to bring customers back into the restaurant is very important for success, it has become more important to figure out the third-party equation in terms of pricing, commissions and fees, and value – which is ultimately the difference between success and failure.

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POS Systems Marketing Server Communication 188

Hotelogix

FEBRUARY 17, 2025

Metasearch Engines – Google Hotel Ads, Kayak and Trivago collect prices directly from OTAs and direct websites. Blockchain helps hotels reduce scams and makes pricing clear. Smart Reports: The program of smart reports gives helpful advice to hotels so they can choose the best prices and decide where to advertise their rooms.

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Book Pricing Marketing Accounting 100

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Price, amenities, reviews, and the overall booking experience play a significant role here. 

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Book Blog Reservations Information 222

Hotelogix

AUGUST 13, 2024

Attribute-Based Selling Conventional room selling typically involves categorizing rooms into standard types, such as single, double, suite, or deluxe, each with a predefined set of features and a fixed price. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

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Guest Satisfaction Pricing Book Demo 130

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. It serves as a virtual storefront, enabling visitors to browse available accommodations, check prices, and complete bookings without third-party involvement. What is a Hotel Booking Engine?

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Book Guest Satisfaction Reservations Communication 109

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. Guests expect higher service levels to justify premium pricing.

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Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

Hotelogix

FEBRUARY 4, 2024

  Reservation management: This feature allows you to manage all your reservations from a single dashboard. You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here. 

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Housekeeping Maintenance Reservations Accounting 147

Revenue Hub

JUNE 11, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, significantly enhancing the guest experience. By noting guest preferences and special requests, they can offer tailored recommendations and solutions.

Guest Satisfaction 109

Guest Satisfaction Training Article Information 109

Revenue Hub

APRIL 24, 2023

The Revenue Manager is responsible for setting up the rate structure in the hotel PMS and ensuring consistent pricing in all distribution channels, including the correct rate mapping from the distribution channel to the hotel PMS. The hotel needs an RMS or a dynamic pricing tool integrated with the hotel PMS to minimize revenue leaks.

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Reservations Pricing Guest Satisfaction Article 98

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

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Housekeeping Reservations Information Budgeting 147

Hotelogix

DECEMBER 7, 2023

These platforms work like magic to spread the word about property, inventory, prices, offers, etc.   Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy.

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Book Budgeting Catering Strategic Planning 268

Hotelogix

MAY 16, 2024

Sell more rooms: With increased online visibility, you can drive more bookings while eliminating overbookings and guest dissatisfaction.  A booking engine integrated with your PMS and channel manager simplifies the booking process for guests and collects valuable guest data for personalized marketing.

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Book Front Desk Operations Reservations Property Management 130