Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

Hotelogix

JULY 5, 2024

Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  It also sends out automatic emails or messages to guests. 

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Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 24, 2024

A Central Reservation System (CRS)  helps hotels manage room availability, pricing, and bookings from different channels. A CRS hotel system makes sure that all room inventory and pricing are updated in real time.  Guest Satisfaction : A CRS ensures that room availability and pricing are always accurate and up to date.

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Reservations Guest Satisfaction Pricing Book 130

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

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Guest Satisfaction Information Property Management Blog 221

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

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Guest Satisfaction Training Demo Housekeeping 130

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. What is a Channel Manager?  This prevents overbookings and reduces manual work.

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Pricing Guest Satisfaction Book Demo 130

Hotelogix

AUGUST 13, 2024

Attribute-Based Selling Conventional room selling typically involves categorizing rooms into standard types, such as single, double, suite, or deluxe, each with a predefined set of features and a fixed price. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

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Reservations Guest Satisfaction Book Pricing 221

Hotelogix

NOVEMBER 7, 2024

The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

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Pricing Book Events Demo 130

Hotelogix

APRIL 22, 2024

For instance, by analyzing stay patterns and booking sources, you can optimize your marketing campaigns and pricing strategies to attract the right audience at the right time. By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

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Training Property Management Special Events Guest Satisfaction 222

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

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Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

JULY 18, 2024

It is an essential practice for hoteliers and revenue managers to optimize pricing, maximize occupancy, and enhance overall profitability. Revenue managers utilize historical hotel performance data, current industry trends, and future demand to make informed projections to maximize revenue. What is Hotel Forecasting?

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

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Front Desk Operations Book Reservations Property Management 130

Hotelogix

JULY 11, 2024

From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line. In this blog, we will delve into different aspects of hotel revenue management and explore top tips and tricks to help you optimize your hotel’s revenue potential.

Pricing 130

Pricing Download Book Budgeting 130

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. It serves as a virtual storefront, enabling visitors to browse available accommodations, check prices, and complete bookings without third-party involvement.

Book 92

Book Guest Satisfaction Reservations Communication 92

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. 7 Must-Have Software for Hotels 1.

POS Systems 83

POS Systems Book Pricing Catering 83

Hotelogix

OCTOBER 11, 2024

Understanding the intricacies of no-shows is important for effective hotel management. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This, in turn, affects pricing strategies and future bookings. This simple step can effectively keep your hotel top-of-mind for guests.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Larry Mogelonsky

NOVEMBER 12, 2024

Up until now, the answer to this question was always the property management system (PMS). Concurrently, day guests to the spa and non-hotel restaurant diners help to buoy the toplines of these ancillary streams, while also supporting the reputations for both entities through word of mouth and community advocacy.

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Budgeting Guest Satisfaction Pricing Guest Services 130

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient.

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Guest Satisfaction Pricing Communication Concierge 91

InnQuest

OCTOBER 24, 2023

Branding and Control Direct bookings allow you to maintain control over your brand image and highlight your property’s unique features and promotions helping you differentiate yourself from the competition. A study shows that over 75% of leisure travelers reported using Online Travel Agencies (OTA) because they offer the best pricing.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

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Pricing Guest Satisfaction Article Book 103

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

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Guest Satisfaction Housekeeping Article Reservations 96

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Must Read: 5 Reasons to Use a Revenue Management Solution for Your Hotel 4.

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POS Systems Book Pricing Catering 52

SiteMinder

OCTOBER 1, 2024

Hotel automation can make a significant impact on day-to-day operations, providing practical solutions for improving efficiency and guest satisfaction. Dynamic pricing adjustments : Automation can analyse real-time data on occupancy, market demand, and competitor rates, allowing your hotel to adjust pricing dynamically.

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Front Desk Operations Housekeeping Maintenance Scheduling 52

Hotelogix

FEBRUARY 1, 2024

High-end hotel management software or hotel property management systems (Hotel PSM) have a hefty price tag. It has to be a cloud-based hotel management software. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction. 

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

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Guest Satisfaction Housekeeping Maintenance Pricing 104

Modern Restaurant Management

SEPTEMBER 17, 2024

Revenue Per Available Guest (RevPAG) has emerged as an approach that considers the total value a guest contributes to a property, including their F&B expenditure. A PMS serves as the central nervous system for hotel operations, including F&B management. This is where technology can play a crucial role.

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Guest Satisfaction Server Training Reservations 100

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

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Housekeeping Reservations Budgeting Book 147

SiteMinder

SEPTEMBER 2, 2024

By focusing on what will genuinely benefit your guests—whether that’s a room with a stunning view, a relaxing spa treatment, or a special dining package—you’ll naturally see an increase in positive reviews, guest satisfaction, and ultimately, loyalty. When travellers book a trip they’re saving money for the occasion.

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Guest Satisfaction Book Definition Blog 96

Revenue Hub

JUNE 7, 2023

Here are 6 reasons highlighting the importance of a hotel booking engine: 1) Increase your Direct Bookings: A hotel booking engine enables guests to book rooms directly through the hotel’s website or mobile app, bypassing the need for third-party travel agents or online travel agencies (OTAs).

Book 84

Book Guest Satisfaction Pricing Reservations 84

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Price, amenities, reviews, and the overall booking experience play a significant role here. 

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Book Blog Reservations Information 130

STAAH

NOVEMBER 12, 2024

From exclusive offers and booking confirmations to personalized stay recommendations, email marketing is a powerful tool to boost direct bookings , build brand loyalty, and enhance guest satisfaction. Trends indicate that guests expect more than just promotional emails.

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Marketing Book Guest Satisfaction Events 72

InnQuest

OCTOBER 25, 2023

The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations. Enhanced Guest Satisfaction: Chatbots in hotel industry play a crucial role in elevating guest satisfaction. Book a demonstration of our award-winning hotel management software here.

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