Hotelogix

FEBRUARY 13, 2025

Cut down the steps to finish a booking: Minimize the number of clicks and forms required, making it quick and straightforward for guests to complete their reservations. It offers a user-friendly platform that helps hotels manage reservations, room inventory, and guest information with ease.

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Hotelogix

OCTOBER 17, 2024

They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.

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Book Reservations Information Demo 130

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Imagine a guest arriving at your hotel, excited for their stay. Does it match the name on the reservation?

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Information Reservations Guest Satisfaction Book 59

Hotel Business

SEPTEMBER 3, 2024

Most reservations tend to include a range of tailored options, from airport pickup, dining reservations and golf bookings. A delay in a guest’s arrival time can lead to many changes across a property. To effectively adapt to unexpected challenges and maintain guest satisfaction, hotels must prioritize digital transformation.

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Guest Satisfaction Reservations Book Presentation 104

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Essentially, it’s the digital gateway that connects potential guests with a hotel’s inventory in real-time. What is a Hotel Booking Engine? How Does a Hotel Booking Engine Work?

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Book Guest Satisfaction Reservations Communication 109

Hotelogix

SEPTEMBER 19, 2024

Online Booking vs. Travel Agency: The Basics Online Booking refers to the process where travelers directly reserve accommodations through websites or mobile apps, often referred to as Online Travel Agencies (OTAs) like Booking.com, Expedia, or Airbnb. They can modify their bookings anytime without needing to consult an agent.

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Book Demo Guest Satisfaction Reservations 130

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

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Guest Satisfaction Reservations Book Information 130

Revenue Hub

AUGUST 21, 2024

conversion rate for upselling with Oaky via webchat and WhatsApp campaigns In May 2024, upselling deals were presented in the webchat and WhatsApp campaigns over 2.5K of guests following the link to learn more. times, with 13.5% For context, the average performance of any hospitality email campaign in EMEA is a 2.9%

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Reservations Guest Satisfaction Communication Information 102

InnQuest

FEBRUARY 3, 2023

Personalizing upselling increases the likelihood that the guest will return. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Be sure to present these offers before the guest arrives.

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Book Reservations Communication Pricing 220

Hotelogix

FEBRUARY 13, 2025

In this blog, we’ll explore actionable upselling strategies, highlight the role of technology, and share guest-centric techniques to help you increase revenue and guest satisfaction. With tools like a Web Booking Engine , you can present upsell options during the booking process in a subtle, engaging way.

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Guest Satisfaction Book Reservations Catering 100

Hotelogix

NOVEMBER 29, 2024

The challenge here is finding ways to increase guest satisfaction. How can a hospitality business adhere to the whims of individual guests without leaving gaps in the upkeep of other departments? This presents another challenge for management: raising employee satisfaction without ignoring other business aspects.

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Hotel Owner

MARCH 13, 2024

Featuring a call-to-action button, like “Book Now and Save,” generates a sense of urgency and encourages more reservations. Additionally, adopting a responsive, mobile-friendly design is imperative, considering the growing trend of mobile reservations.

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Book Guest Satisfaction Reservations Information 98

SiteMinder

MARCH 25, 2025

For hotels, this presents an opportunity. A gym isnt just another amenityits a way to boost guest satisfaction and set your property apart. Learn more How do hotel gyms work Hotel gyms are typically reserved solely for hotel guests, but how they operate can vary widely between properties.

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Training Catering Blog Guest Satisfaction 52

Revenue Hub

AUGUST 29, 2023

In this article, we delve into the world of upselling and cross-selling for hotels, exploring effective strategies that not only boost ancillary revenue but also foster guest satisfaction. Upselling involves persuading guests to purchase a higher-tier product or service.

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Communication Book Article Reservations 93

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

Modern Restaurant Management

SEPTEMBER 17, 2024

Revenue Per Available Guest (RevPAG) has emerged as an approach that considers the total value a guest contributes to a property, including their F&B expenditure. This holistic approach not only improves financial performance but also enhances guest satisfaction by ensuring a more personalized and enjoyable F&B experience.

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Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common.

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Reservations Article Pricing Guest Services 109

Revenue Hub

APRIL 17, 2024

It was the very yearly days where revenue managers were very much viewed as executive reservation managers and expected to perform reservation manager duties. A holistic view of the guest enables the team to create custom pricing strategies as well as tailored services and experiences.

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Marketing Information Budgeting Reservations 108

Revenue Hub

APRIL 16, 2024

The Importance of Guest Data in Hospitality In the hospitality industry, guest data serves as the foundational element that informs and enhances every aspect of the guest experience. The types of information encompassed include: Personal Preferences : Dietary restrictions, room preferences, preferred activities, and amenities.

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Information Article Book Guest Satisfaction 108

Revenue Hub

AUGUST 28, 2024

Convergence This heightened January planning activity presents a golden opportunity for event professionals. Additionally, outdoor venues and resorts witness a spike in reservations for summer family reunions. This results in a significant increase in requests for meetings, weddings, and parties compared to December.

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Events Scheduling Catering Book 103

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

JUNE 30, 2023

Evolving expectations — but keep the personal touch Rapidly evolving customer expectations present another significant challenge for hotels. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

FEBRUARY 16, 2023

Otherwise, it’s just a collection of numbers and numbers alone won’t help hotels understand their guests better. There are softwares that helps compile and sort through these data points to present graphs, compiled pointers and actionable insights with important numbers.  Wondering where to invest to maximize guest satisfaction?

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Guest Satisfaction Article Housekeeping Information 98

Revenue Hub

JULY 12, 2024

Concentrating on these essential elements ensures guest satisfaction and creates a stable infrastructure that supports further technological enhancements. Globally, 32% of all guests would abandon a beloved hotel after a single bad experience. Hoteliers must diligently monitor and address guest feedback.

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Guest Satisfaction Book Article Reservations 62

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction.

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Catering Guest Satisfaction Budgeting Scheduling 69

Revenue Hub

NOVEMBER 24, 2022

Welcome returning users to encourage reservations. Make sure users know why guests love your property. The luxury hospitality industry, like no other, thrives on positive reviews and guest satisfaction. Inliner message attracting visitors’ attention while maintaining a smooth user experience.

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Pricing Book Article Communication 97

eZee Absolute

SEPTEMBER 5, 2024

A well-crafted booking engine not only simplifies the reservation process for the guests but also gives you control over your bookings, rates, and guest experience. User-friendly Interface A user-friendly interface is crucial for encouraging guests to complete their bookings.

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Book Concierge Reservations Guest Satisfaction 52

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. In essence, a well-managed Expedia listing balances promotion with accuracy, ensuring guest satisfaction from booking to stay.

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Competitive Analysis Book Information Property Management 59

Les Roches

JULY 1, 2024

From starting as a concierge or front desk receptionist to ascending the ranks to become a CEO, the UAE’s hotel industry presents a wealth of possibilities for those willing to seize them. Front desk receptionist This is the first point of contact for guests at hotels in the UAE. Why work in hotels in the UAE?

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Concierge Guest Satisfaction Housekeeping Server 52

eZee Absolute

NOVEMBER 8, 2023

The emergence of 5G technology in the hospitality industry presents a unique opportunity for hoteliers like you to take a giant leap forward, offering a guest experience that’s faster, smarter, and more immersive than ever before. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Revenue Hub

MARCH 7, 2024

Studies show that: Data-driven decisions can have a 25% increase in guest satisfaction scores and a 15% increase in RevPAR. While rewarding, this transformative path can present a couple of challenges you need to navigate efficiently to guarantee success.

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Information Pricing Article Guest Satisfaction 107

Revenue Hub

DECEMBER 8, 2023

Cloud-based property management systems (PMS) can centralize hotel operations, allowing real-time access to guest information, reservations, and inventory. This can improve operational efficiency, lower costs, and enable hotels to provide a more seamless and personalized guest experience.

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Travel and Tourism Procurement Maintenance Information 109

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. All signs point to the ever-growing need for individually customised guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

MAY 16, 2024

Credit card fraud happens when someone uses another person’s credit card information without their permission to make purchases or reservations. This can occur in a few ways: Card Not Present (CNP) Fraud : This is becoming increasingly common. Before we delve into credit card fraud, let’s understand what we’re facing.

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Document Training Information Book 52

SiteMinder

OCTOBER 10, 2023

Table of contents Reasons to use a TripAdvisor channel manager TripAdvisor presents a vast and purchase-ready audience to hotels like yours. Through a simplified dashboard, hoteliers can effortlessly handle various administrative tasks, paving the way for more time to focus on enhancing guest satisfaction and other strategic initiatives.

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Guest Satisfaction Book Information Catering 52

Les Roches

SEPTEMBER 19, 2024

For example, as opposed to the speedy interactions you get in retail, hotels build intimate connections with guests that are much longer lasting. Hotels adhering to strict quality assurance protocols can meet or exceed guest expectations and receive favorable reviews. There are numerous benefits to this approach.

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Guest Satisfaction Training Travel and Tourism Workshop 52