Hotelogix

JANUARY 19, 2025

” This not only reassures the upset guest but also signals to future visitors that your hotel is proactive and values guest satisfaction. By presenting this information clearly and engagingly, you not only answer their questions but also make your property the obvious choice. 

Marketing 100

Marketing Book Budgeting Blog 100

STAAH

JUNE 4, 2024

User Interface: The hotel’s website , equipped with a robust booking engine, presents a user-friendly interface where guests can input their travel dates, select room preferences, and view available options. 5) Voice Search and Voice Booking : Guests can search and book hotels using voice commands for streamlined convenience.

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotel Owner

JULY 12, 2023

Guestline’s cloud software platform supports over 2,900 venues in 23 countries, through its end-to-end distribution, property management and guest experience system that unlocks “more revenue, guest satisfaction and agility”.

Guest Satisfaction 102

Guest Satisfaction Presentation Property Management Marketing 102

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. This relentless tide of fraud doesn’t just happen in isolated instances; it seems to pop up everywhere, undermining the security of businesses and the confidence of guests.

Information 59

Information Reservations Guest Satisfaction Book 59

InnQuest

OCTOBER 17, 2023

Offering organic dining options and holistic spa treatments align with the wellness-focused preferences of these guests. Guest Satisfaction through Customized Experiences It’s crucial to understand your hotel guest profile can allow you to elevate your services and create unforgettable experiences.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

InnQuest

JUNE 2, 2023

This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition. Leverage social media platforms, email newsletters and online advertising to connect with potential and existing guests.

Guest Satisfaction 131

Guest Satisfaction Blog Book Presentation 131

Hotelogix

JULY 18, 2024

Enhanced decision-making: This allows you to make informed decisions on marketing campaigns, staffing, and inventory management based on reliable forecasts. Increased guest satisfaction: Anticipating demand allows for better resource allocation, ensuring that guests receive timely and quality services.

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

Hotelogix

OCTOBER 17, 2024

Without any unnecessary complications, your customers can view the room and property images or videos, read reviews and feedback shared by guests and make a reservation with a simple click. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process.

Book 130

Book Reservations Information Demo 130

InnQuest

FEBRUARY 3, 2023

For example, if you know a guest has checked in for a romantic getaway, you can offer them a discount package on spa treatments for couples. Be sure to present these offers before the guest arrives. Only some guests are suitable candidates for an upsell; therefore, you should not try to upsell a client who doesn’t need it.

Book 220

Book Reservations Communication Pricing 220

InnQuest

JULY 17, 2023

As the temperature rises and vacation plans take shape, the summer season presents a golden opportunity for hoteliers to attract a large influx of guests. But how can hotel owners capture their attention and ensure that their property stands out in a sea of options?

Catering 130

Catering Guest Satisfaction Blog Marketing 130

SiteMinder

SEPTEMBER 2, 2024

By focusing on what will genuinely benefit your guests—whether that’s a room with a stunning view, a relaxing spa treatment, or a special dining package—you’ll naturally see an increase in positive reviews, guest satisfaction, and ultimately, loyalty. As an added bonus, more than half of those are coming in via our own website.

Guest Satisfaction 96

Guest Satisfaction Book Definition Blog 96

Revenue Hub

DECEMBER 11, 2023

It is necessary to shift towards guest-centric strategies catering to guests’ nuanced needs and preferences. A guest-centric approach is the only viable pathway to grow revenue and profits in a landscape where traditional revenue enhancement avenues have been fully explored and maximized.

Guest Satisfaction 109

Guest Satisfaction Article Blog Catering 109

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Modern Restaurant Management

SEPTEMBER 17, 2024

Revenue Per Available Guest (RevPAG) has emerged as an approach that considers the total value a guest contributes to a property, including their F&B expenditure. A PMS serves as the central nervous system for hotel operations, including F&B management. This is where technology can play a crucial role.

Guest Satisfaction 100

Guest Satisfaction Server Training Reservations 100

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

JUNE 30, 2023

Evolving expectations — but keep the personal touch Rapidly evolving customer expectations present another significant challenge for hotels. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Hotel Reputation Management System Hotelogix provides a powerful hotel reputation management system that enables hotels to collect guest feedback and monitor their online presence effectively.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Hotel Reputation Management System Hotelogix provides a powerful hotel reputation management system that enables hotels to collect guest feedback and monitor their online presence effectively.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

DECEMBER 8, 2023

Cloud computing is another technology projected to have a high adoption rate in the hospitality industry by 2024, with the global market for cloud-based property management systems (PMS) expected to reach $3.43

Travel and Tourism 109

Travel and Tourism Procurement Maintenance Information 109

SiteMinder

OCTOBER 5, 2023

In essence, a well-managed Expedia listing balances promotion with accuracy, ensuring guest satisfaction from booking to stay. Expedia extranet features & tools Expedia Partner Central includes two particularly notable tools: Rev+ and the Guest Experience Tool.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. All signs point to the ever-growing need for individually customised guest experience. For example, social media is a very powerful weapon in the wrong hands.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

OCTOBER 10, 2023

This ensures uniformity and minimises the risk of overbookings through real-time inventory management, rate management, booking management, auto sync, and additional features. Table of contents Reasons to use a TripAdvisor channel manager TripAdvisor presents a vast and purchase-ready audience to hotels like yours.

Guest Satisfaction 52

Guest Satisfaction Book Information Catering 52

Les Roches

SEPTEMBER 19, 2024

For example, as opposed to the speedy interactions you get in retail, hotels build intimate connections with guests that are much longer lasting. Hotels adhering to strict quality assurance protocols can meet or exceed guest expectations and receive favorable reviews. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 9, 2024

Familiarity with property management systems, online booking platforms and revenue management software is also seen as a prerequisite. However, technology is not just transforming guest interactions; it’s also reshaping job roles.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

eZee Absolute

SEPTEMBER 5, 2024

Providing real-time room availability through your booking engine ensures that potential guests see up-to-date information. Plus, integration with your property management system (PMS) keeps your inventory accurate and prevents double bookings, ensuring a smooth reservation process.

Book 52

Book Concierge Reservations Guest Satisfaction 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

JULY 23, 2023

It serves as a digital representation of the accommodation, providing essential details and compelling visuals to attract potential guests. When a guest books your hotel on Airbnb, SiteMinder immediately captures the reservation details and updates the hotel’s property management system (PMS).

Book 52

Book Information Accounting Pricing 52

Xotels Hotel Revenue Management

JULY 26, 2024

The key here is to present the upgrade as an irresistible opportunity to enhance their experience. Train them to identify upselling and cross-selling opportunities and present them in a natural, non-pushy way. This could be anything from a modern property management system to mobile devices for housekeeping.

Book 59

Book Pricing Marketing Events 59

Xotels

JULY 26, 2024

The key here is to present the upgrade as an irresistible opportunity to enhance their experience. Train them to identify upselling and cross-selling opportunities and present them in a natural, non-pushy way. This could be anything from a modern property management system to mobile devices for housekeeping.

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

JULY 26, 2024

The key here is to present the upgrade as an irresistible opportunity to enhance their experience. Train them to identify upselling and cross-selling opportunities and present them in a natural, non-pushy way. This could be anything from a modern property management system to mobile devices for housekeeping.

Book 52

Book Pricing Marketing Events 52

SiteMinder

JULY 13, 2024

Once you know the type of guests available to you, you will be able to tailor pricing, marketing strategies, and services to meet the specific needs and preferences of each segment, maximising revenue potential and enhancing guest satisfaction.

Pricing 98

Pricing Book Budgeting Marketing 98

SiteMinder

NOVEMBER 24, 2023

Evaluating SiteMinder reviews enables accommodation providers to determine its suitability for their specific needs and operational requirements, allowing them to invest in solutions that align with their business goals and increase overall efficiency, guest satisfaction, and revenue results.

Reservations 52

Reservations Book Information Definition 52

SiteMinder

JANUARY 8, 2024

Types of hotel management If we zoom in on accommodation management, it too can be divided into a few different categories, which reflect the broad range of tasks and challenges that hotel management presents. Reservations management: As soon as a room is sold, the job of managing that reservation begins.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JANUARY 8, 2024

Types of hotel management If we zoom in on accommodation management, it too can be divided into a few different categories, which reflect the broad range of tasks and challenges that hotel management presents. Reservations management: As soon as a room is sold, the job of managing that reservation begins.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Modern Restaurant Management

SEPTEMBER 14, 2021

SBCI) in 1991 in the property management accounting department. ” “With guest transactions today more evenly distributed across ordering channels than ever before, the measurement of the guest experience has now become paramount for operators to deliver joy to guests,” says Alex Beltrani, Tattle Founder and CEO.

Accounting 173

Accounting Marketing L&D POS Systems 173