InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

MARCH 25, 2025

This shift presents an opportunity for hotels to lead by example, improving both guest satisfaction and operational efficiency through sustainable investments. Beyond the environmental benefits, eco-friendly practices can reduce operational costs, enhance brand reputation, and create a deeper connection with guests.

Travel and Tourism 74

Travel and Tourism Training Guest Satisfaction Catering 74

Revenue Hub

FEBRUARY 21, 2025

By going beyond traditional overnight bookings, hourly services bring a new income stream, engaging a broader range of guests and locals alike. And with rising demand for flexibility and personalization, hourly bookings present a forward-thinking strategy for hotels.

Book 83

Book Guest Satisfaction Article Server 83

Hospitality Net

JULY 26, 2024

In the fourth episode of the Shiji Insights podcast, presented in Spanish, listeners are introduced to guest experience tools and their significant impact on operational management within the hospitality industry. This episode explores how these tools can revolutionise hotel operations, improving efficiency and guest satisfaction.

Guest Satisfaction 93

Guest Satisfaction Presentation 93

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Revenue Hub

JUNE 21, 2024

Upselling offers presented as a genuine suggestion that considers your guests’ needs, and allows them to personalize their experience and create lasting memories. Increased Guest Satisfaction: When guests feel their needs are understood and anticipated, their satisfaction soars. Who’s Involved?

Guest Satisfaction 109

Guest Satisfaction Training Article Presentation 109

STAAH

MAY 7, 2024

Before you realize it, the upcoming peak season will be here, presenting an opportunity to maximize your hotel’s occupancy with satisfied guests. Ensuring guest satisfaction should be the cornerstone of your approach. In this regard, having a solid marketing mix in place is crucial.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Hotelogix

FEBRUARY 13, 2025

Use location info to show offers that make sense for where people are: Leverage geolocation data to present relevant promotions or activities that cater to the visitor's current location, making their experience more relevant and appealing. TripAdvisor says 83% of travelers claim reviews help them choose the right hotel.

Book 130

Book Catering Reservations Demo 130

Revenue Hub

SEPTEMBER 27, 2024

Hoteliers must be meticulous in presenting and pricing their unbundled services to ensure guest satisfaction. Advanced property management systems (PMS) and customer relationship management (CRM) tools can help hoteliers track guest preferences and behavior, allowing for highly personalized service options.

Pricing 107

Pricing Guest Satisfaction Communication Book 107

Hotelogix

JANUARY 19, 2025

” This not only reassures the upset guest but also signals to future visitors that your hotel is proactive and values guest satisfaction. By presenting this information clearly and engagingly, you not only answer their questions but also make your property the obvious choice. 

Marketing 100

Marketing Book Budgeting Blog 100

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. This presents several significant challenges.

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 109

Guest Satisfaction Communication Presentation Article 109

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. This relentless tide of fraud doesn’t just happen in isolated instances; it seems to pop up everywhere, undermining the security of businesses and the confidence of guests.

Information 59

Information Reservations Guest Satisfaction Book 59

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment. .”

Guest Satisfaction 109

Guest Satisfaction Accounting Facility Management Housekeeping 109

STAAH

JUNE 4, 2024

Essentially, it’s the digital gateway that connects potential guests with a hotel’s inventory in real-time. User Interface: The hotel’s website , equipped with a robust booking engine, presents a user-friendly interface where guests can input their travel dates, select room preferences, and view available options.

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotel Owner

NOVEMBER 18, 2024

Determined by public vote, the World Luxury Hotel Awards honour luxury properties across diverse categories, presenting awards on a global, continental, regional, and national scale. The recognitions reflect our commitment to quality, service, and guest satisfaction.

Guest Satisfaction 97

Guest Satisfaction Presentation 97

Revenue Hub

NOVEMBER 3, 2022

In the present-day digitalised world, hospitality in general relies on online reputation. Increase guest satisfaction. Keeping your customers happy is the key factor in bringing in new potential guests. According to a study by Bain & Company , acquiring a new customer can cost 25-95% more without satisfied guests.

Guest Satisfaction 98

Guest Satisfaction Article Book Presentation 98

Revenue Hub

NOVEMBER 13, 2023

The hotel team then sends the proposed budget to the Owners and Asset Managers, and a meeting is organised with the Executive Team to present the budget, usually one to two weeks after it is received. To have the budget approved by the ownership group straight away.

Budgeting 104

Budgeting Guest Satisfaction Strategic Planning Presentation 104

Hotel Owner

AUGUST 4, 2023

Guest satisfaction is the most important aspect of running a successful kitchen and I’m excited to continue to serve food that is prepared and presented to the highest standard.” I am passionate about creativity, innovation and developing refined dishes with modern twists.

Guest Satisfaction 98

Guest Satisfaction Presentation 98

InnQuest

OCTOBER 17, 2023

Offering organic dining options and holistic spa treatments align with the wellness-focused preferences of these guests. Guest Satisfaction through Customized Experiences It’s crucial to understand your hotel guest profile can allow you to elevate your services and create unforgettable experiences.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

JULY 18, 2024

Increased guest satisfaction: Anticipating demand allows for better resource allocation, ensuring that guests receive timely and quality services. Present the report: Create a clear and comprehensive report that includes charts, graphs, and actionable insights.

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

Hotel Owner

JULY 12, 2023

Guestline’s cloud software platform supports over 2,900 venues in 23 countries, through its end-to-end distribution, property management and guest experience system that unlocks “more revenue, guest satisfaction and agility”.

Guest Satisfaction 102

Guest Satisfaction Presentation Property Management Marketing 102

Revenue Hub

DECEMBER 1, 2023

Hotel Business reports that over 60% of hotel guests are more likely to book additional services when presented with attribute-based pricing. Furthermore, studies indicate a 25% increase in guest satisfaction, with a significant majority of guests expressing a preference for personalized package options.

Pricing 109

Pricing Guest Satisfaction Presentation Article 109

Hotelogix

SEPTEMBER 19, 2024

Booking Online: Typically presents lower upfront costs but may include hidden fees during the checkout process. In summary, consider your guests' preferences when deciding how to market your property. However, it allows for quick comparisons across multiple options. Schedule a Demo Call with Hotelogix

Book 130

Book Demo Guest Satisfaction Reservations 130

Hotelogix

DECEMBER 17, 2024

Unclear Policies: Guests may not understand cancellation fees or extra charges. Mismatched Descriptors: Generic transaction names confuse guests, leading to disputes. Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. This often results in costly chargebacks.

Document 100

Document Communication Book Reservations 100

InnQuest

JUNE 2, 2023

This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition. Leverage social media platforms, email newsletters and online advertising to connect with potential and existing guests.

Guest Satisfaction 131

Guest Satisfaction Blog Book Presentation 131

Boutique Hotel News

APRIL 14, 2023

Thynk is a cloud-based technology platform which provides hotels with tools to support sales, event management, guest communication and data insights. The company’s current customers are present in Europe, America and the Middle East and includes hotel brands such as Postillion, Rotana, Groupe Lucien Barrière, Design Hotels , and Mint House.

Guest Satisfaction 130

Guest Satisfaction Events Communication Presentation 130

Revenue Hub

APRIL 22, 2024

Objective Analysis vs. Subjective Insights We analysed the Michelin Keys against the Guest Review Index for Paris and found it presents an intriguing picture of the hospitality landscape. This indicates a complex relationship between luxury ratings and guest satisfaction.

Guest Satisfaction 109

Guest Satisfaction Article Presentation Pricing 109

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

OCTOBER 17, 2024

Without any unnecessary complications, your customers can view the room and property images or videos, read reviews and feedback shared by guests and make a reservation with a simple click. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process.

Book 130

Book Reservations Information Demo 130

Hotelogix

NOVEMBER 29, 2024

The challenge here is finding ways to increase guest satisfaction. How can a hospitality business adhere to the whims of individual guests without leaving gaps in the upkeep of other departments? This presents another challenge for management: raising employee satisfaction without ignoring other business aspects.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Revenue Hub

DECEMBER 4, 2023

For example, hotels already know which guests are planning annual trips and can meet them in advance with promotions for food and beverage, amenities, and more. Not all revenue-improving efforts require hotels to offer guests complimentary or discounted amenities, either.

Guest Satisfaction 109

Guest Satisfaction Information Book Article 109

InnQuest

JULY 17, 2023

As the temperature rises and vacation plans take shape, the summer season presents a golden opportunity for hoteliers to attract a large influx of guests. By providing exciting packages and discounts, you’ll entice guests to choose your hotel as their ultimate summer escape.

Catering 130

Catering Guest Satisfaction Blog Marketing 130

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

APRIL 4, 2024

A growing interest in ancillary hospitality services presents an exciting opportunity for hotel executives to enhance their revenue streams by offering additional spa treatments, tours, and dining experiences. Guests today relish hyper-personalized experiences and tailored offers throughout their stay.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

OCTOBER 15, 2024

Among hospitality distributors, Expedia has announced early results for its efforts to present an ABS shopping path where possible. Not long ago, Delta doubled down on experience attribute pricing by tying boarding priority (something many fliers care about) to specific purchased branded fares (~24% of its revenue comes from ancillaries).

Book 108

Book Pricing Article Guest Satisfaction 108

Hotel Business

SEPTEMBER 20, 2023

”Through focusing on key guest-centered operational areas and featuring guest speakers from the industry’s best, our summit aims to provide general managers with the resources, knowledge and tools they need for both guest satisfaction and the ongoing success of our brand.”

Workshop 97

Workshop Guest Satisfaction Presentation Events 97