Revenue Hub

SEPTEMBER 2, 2024

Price skimming can be highly effective, especially during peak demand periods like major events or holidays. However, many hotels have yet to fully capitalize on this strategy, often hesitating due to concerns about guest satisfaction and potential reputational risks. The goal is to maximize total revenue rather than occupancy.

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Pricing Guest Satisfaction Events Article 101

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

Hotelogix

OCTOBER 3, 2024

To attract more guests and ensure high visibility, it’s crucial to improve your ranking on these platforms. This blog will provide simple yet effective strategies to help you market your hotel successfully on OTAs, boost your visibility, and increase your bookings. Dynamic Pricing Adjust your pricing based on demand.

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Revenue Hub

OCTOBER 3, 2023

ZHAW School of Management and Law, based in Winterthur, Switzerland, conducted a study of 37 hotels that implemented dynamic pricing in 2021 and 2022, evaluating the effectiveness and impact of the RoomPriceGenie revenue management system. What happens to guest satisfaction after hotels start implementing RoomPriceGenie?

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Pricing Guest Satisfaction Article Marketing 104

Revenue Hub

MARCH 28, 2023

Offer segmentation is a marketing strategy used by hotels to tailor their services and promotions to different customer segments based on their preferences, behaviors, and demographics. What are the Benefits of Offer Segmentation to Guest Satisfaction and Guest Experience?

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Guest Satisfaction Pricing Book Information 53

Modern Restaurant Management

NOVEMBER 15, 2022

Due to many factors including inflation and supply chain challenges, restaurant owners and operators have been faced with tough choice about raising menu prices. As food prices rise, restaurants should try to stay within their target ratio for food cost to gross food revenue in order to maintain target profits.

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Revenue Hub

JULY 27, 2023

NB: This is an article from Demand Calendar One of the most pivotal decisions is setting the right price policy for hotel rooms. A hotel’s pricing strategy can be the difference between empty rooms and a bustling, thriving business. In this approach, hotel rooms are viewed and sold as commodities, regardless of who the guest is.

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Pricing Guest Satisfaction Article Blog 90

Revenue Hub

DECEMBER 12, 2023

In a hospitality industry marked by fierce competition and evolving consumer preferences, dynamic pricing has emerged as an indispensable strategy for success. This nuanced pricing approach, characterized by its responsiveness to market dynamics, plays a crucial role in enhancing key performance indicators (KPIs) for hotels.

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Pricing Guest Satisfaction Article Marketing 103

Hotelogix

OCTOBER 24, 2024

A Central Reservation System (CRS)  helps hotels manage room availability, pricing, and bookings from different channels. A CRS hotel system makes sure that all room inventory and pricing are updated in real time.  Guest Satisfaction : A CRS ensures that room availability and pricing are always accurate and up to date.

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Reservations Guest Satisfaction Pricing Book 130

STAAH

MAY 7, 2024

In this regard, having a solid marketing mix in place is crucial. Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings.

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Marketing Guest Satisfaction Banquet Operations Book 87

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Effective management ensures that rooms are allocated efficiently and priced competitively. These are managed as inventory and must be scheduled and priced accordingly.

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Guest Satisfaction Maintenance Pricing Book 218

SiteMinder

OCTOBER 10, 2023

What is hotel price monitoring? Hotel price monitoring is a crucial practice that involves tracking the prices of hotel rooms, both within your own portfolio and across competitors. This data-driven approach enables you to make informed pricing decisions , ensuring you remain competitive in the market while maximising revenue.

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Pricing Guest Satisfaction Information Catering 59

STAAH

NOVEMBER 12, 2024

Email marketing is a strong tool for hotels. It helps them connect with guests and improve their experience and increase bookings. What is Hotel Email Marketing? Email marketing for hotels is an essential digital marketing channel that helps hotels connect with past, current, and potential guests.

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Marketing Book Guest Satisfaction Events 72

Metasphere

OCTOBER 26, 2023

By integrating automated systems for efficient bookings, personalized guest services, and seamless check-in experiences, hotels are not only adapting to the evolving needs of their customers but also prioritizing guest satisfaction in an era where opinions hold significant sway over business success.

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Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

Hotelogix

AUGUST 13, 2024

In today's fiercely competitive hospitality industry, staying ahead requires attracting more guests and selling more rooms. In this context, one of the most transformative trends reshaping how hotels market and sell their rooms is Attribute-Based Selling (ABS).

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Hotelogix

OCTOBER 4, 2024

A channel manager allows you to update room availability, pricing, and bookings across multiple platforms like Booking.com, Expedia, and more—all from one place. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience. What is a Channel Manager? 

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Pricing Guest Satisfaction Book Demo 130

STAAH

SEPTEMBER 13, 2023

Driving direct bookings is essential for maximizing revenue and maintaining control over your property’s pricing strategies. One valuable tool that can help you achieve this is the STAAH Smart Pricing feature which is available for SwiftBook users. What is Smart Pricing in STAAH SwiftBook?

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Pricing Book Guest Satisfaction Blog 90

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. In today’s competitive market, offering great service is no longer enough.

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SiteMinder

OCTOBER 10, 2023

What is discount pricing? Discount pricing is a revenue management strategy where prices are lowered temporarily or for certain conditions to attract guests and boost occupancy rates. By offering discounted prices, hotels aim to increase demand, especially during off-peak periods, without compromising on profitability.

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Pricing Guest Satisfaction Book Events 59

Revenue Hub

MAY 3, 2024

In response to the post-pandemic demand surge and faced with constricted inventory due to labor shortages, rising supply costs, and other challenges, hoteliers pushed their prices back to pre-pandemic levels in record time. Sources predict that hotels’ pricing power will remain strong. Why do we do this? Our demand dried up.

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Marketing Pricing Special Events Book 98

Revenue Hub

SEPTEMBER 27, 2023

This is why is very common that in the industry most hoteliers put all their effort on transactional marketing. NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends.

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Marketing Guest Satisfaction Reservations Book 93

Revenue Hub

JULY 13, 2023

Imagine a world where your hotel knows what a guest wants even before they do. NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel. Revenue managers are no longer just setting prices based on supply and demand.

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Pricing Book Guest Satisfaction Article 97

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? As markets continue to prioritize brands that cater to individual preferences the best, every business’s success depends on how well it offers personalized experiences to end-users.

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Hotelogix

APRIL 22, 2024

Harnessing hotel data is essential for navigating the modern hospitality landscape, enhancing operational efficiency, and tailoring marketing efforts to meet guest preferences better. Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool.

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Guest Satisfaction Book Pricing Reservations 130

Revenue Hub

JUNE 26, 2024

The process of revenue management involves analyzing vast amounts of data to forecast demand, segment customers and determine the optimal price for each room, based on real-time market conditions, among other factors.

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Guest Satisfaction Pricing Article Training 98

Hotelogix

JULY 5, 2024

Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  It also sends out automatic emails or messages to guests. 

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Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from Userguest , one of our Expert Partners This data is a goldmine for crafting targeted marketing campaigns and optimising revenue strategies. Personalised Marketing Campaigns One of the most potent ways to leverage user booking behaviour is by creating personalised marketing campaigns.

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Book Marketing Pricing Article 84

Revenue Hub

JUNE 18, 2024

A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing.

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Guest Satisfaction Pricing Housekeeping Communication 106

Hotelogix

JULY 18, 2024

Hotel forecasting, also known as hotel demand forecasting, is a strategic process that predicts future demand for hotel rooms and services based on historical data, market trends, and various influencing factors. Monitor competitors: Keep an eye on competitor activities and market position to adjust your strategies accordingly.

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Guest Satisfaction Budgeting Book Pricing 130

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Train your staff to prioritize guest needs and provide exceptional service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

NOVEMBER 7, 2024

The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between.

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Pricing Book Events Demo 130

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

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Marketing Information Pricing Guest Satisfaction 84

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

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Guest Satisfaction Information Property Management Blog 221

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

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Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

FEBRUARY 21, 2024

In the dynamic world of hospitality, the UK market stands out as a beacon of innovation and adaptation, particularly in the realm of hotel revenue management. Hotels are increasingly employing sophisticated tools to analyse vast amounts of data, from booking patterns to guest preferences.

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Guest Satisfaction Pricing Article Book 92

Hotelogix

JULY 11, 2024

As an independent hotel owner, you understand the challenges of driving revenue in a competitive market. From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line. Maximized revenue: By optimizing pricing and inventory, you can boost overall revenue of your hotel. 

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