Hotelogix

OCTOBER 25, 2024

This ensures you always know what rooms are available and ready to receive a new guest. Additionally, quality software will also allow the housekeepers to connect with maintenance and their manager, for example, if there is an issue that needs to be fixed in the room. As with any new system, proper training is crucial.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotelogix

FEBRUARY 1, 2024

These systems can be cumbersome, requiring extensive training and technical know-how. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  On top of it, with an easy-to-use solution, you don't have to worry about spending time and money on training.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

Guest Satisfaction 96

Guest Satisfaction Housekeeping Facility Management Accounting 96

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. It offers greater control and customization but has higher setup and maintenance costs than cloud-based systems.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 102

Guest Satisfaction Housekeeping Maintenance Pricing 102

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 104

Guest Satisfaction Pricing Housekeeping Communication 104

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Business

JULY 22, 2024

Service deterioration, infrastructure maintenance challenges, rising costs and installation delays are all harbingers of this transition. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Hotel Business

NOVEMBER 27, 2023

Fortunately for many, including all hotels managed under National Hospitality Services (NHS) , a digital approach from Quore makes it so that a burst pipe in a guest’s room doesn’t burst a GM’s bubble. Kelly Haas, director of training and development, NHS, uses Quore’s software at all 40 of her company’s properties.

Maintenance 111

Maintenance Communication Guest Satisfaction Information 111

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 80

Maintenance Travel and Tourism Special Events Pricing 80

Hotel Business

OCTOBER 10, 2024

the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. Spearheaded by Jamison Conrey. Engineers should not be siloed.

Guest Satisfaction 59

Guest Satisfaction Maintenance Events Housekeeping 59

Hotel Business

OCTOBER 11, 2024

“By delivering real-time key performance indicators (KPIs) to our hotel leaders, we can better understand and manage critical metrics such as labor costs, energy usage, and maintenance expenses.” To oversee this transformation, we brought Wes Cargen back into the fold.

Maintenance 59

Maintenance Guest Satisfaction Information Training 59

STAAH

AUGUST 1, 2023

Train your staff to provide personalized, attentive service to guests, and respond quickly and efficiently to any issues or concerns they may have. Here are some tips for providing exceptional customer service : Greet guests warmly : Greet guests with a smile and a warm welcome.

Customer Service 88

Customer Service Maintenance Book Guest Satisfaction 88

Revenue Hub

APRIL 12, 2023

This can be particularly important for hotels that have high fixed costs, such as maintenance and staffing. Over the past decade, hotels began using technologies to prompt upselling offers during the booking process (normally before checkout and payment), via pre-arrival email sent before the guest arrives at the hotel.

Pricing 61

Pricing Training Guest Satisfaction Book 61

Hotelogix

AUGUST 27, 2024

  Cons: High Marketing and Maintenance Costs: Direct channel management requires hotels to invest heavily in SEO, PPC, content marketing, and website maintenance. Cons: High Development and Maintenance Costs: Developing and updating an app is expensive and requires regular updates.

Book 130

Book Pricing Maintenance Marketing 130

SiteMinder

OCTOBER 1, 2024

Hotel automation can make a significant impact on day-to-day operations, providing practical solutions for improving efficiency and guest satisfaction. For example, automating room availability updates, housekeeping schedules, and maintenance requests ensures efficiency, leading to better staff management and faster service.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Les Roches

SEPTEMBER 16, 2024

Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

SEPTEMBER 23, 2024

By using their industry knowledge, these firms can improve guest experiences, streamline operations and ultimately drive higher revenues. Hotel management involves overseeing a wide range of tasks, from staff training to financial planning, ensuring that every aspect of the hotel runs smoothly.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Revenue Hub

MAY 18, 2023

Get more feedback and turn it into actionable insights : hotels can send automated surveys and feedback forms to guests after their stay, helping to gather valuable feedback and insights into guest satisfaction, which can be used to improve the guest experience and drive loyalty.

Front Desk Operations 81

Front Desk Operations Cost Reduction Book Training 81

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

JANUARY 9, 2024

It was a long tiring train journey, and all I could think of was checking into my cozy hotel room to unwind. Unfortunately, I didn’t, and what should have been a smooth check-in turned into a hassle to find an ATM, with all the luggage, my dog, and two days of train journey on me. Still, I was hoping to have some amount of cash.

Budgeting 59

Budgeting Information Training Communication 59

Les Roches

JULY 8, 2024

This is important in the hospitality industry to ensure guest satisfaction. A hospitality degree often includes modules on procurement strategies, inventory management systems and supply chain logistics, which are reinforced by practical training and internships.

Procurement 52

Procurement Maintenance Housekeeping Information 52

Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. Here’s a closer look at the responsibilities and duties typically associated with the role: Enhancing guest satisfaction: improving customer satisfaction by overseeing all aspects of the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

JULY 4, 2024

Lodging operations and management Courses should cover the intricacies of managing accommodation, including topics such as front office procedures, housekeeping management, facility maintenance and guest relations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

SiteMinder

AUGUST 1, 2024

Management & staffing Describe your management structure, staffing requirements, and any training plans. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Les Roches

JANUARY 8, 2024

This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52