SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. This is the second consecutive year that Davidson ranks highest.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

Guest Satisfaction 109

Guest Satisfaction Accounting Housekeeping Facility Management 109

Hotelogix

OCTOBER 25, 2024

This ensures you always know what rooms are available and ready to receive a new guest. Additionally, quality software will also allow the housekeepers to connect with maintenance and their manager, for example, if there is an issue that needs to be fixed in the room. As with any new system, proper training is crucial.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Staff members pick it up fast, which reduces training time and errors.  But is the booking system with google calendar the right choice for your hotel business ?

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. It offers greater control and customization but has higher setup and maintenance costs than cloud-based systems.

Property Management 130

Property Management Housekeeping Maintenance Server 130

SiteMinder

MARCH 25, 2025

A hotel gym is a dedicated space within a hotel where guests can maintain their fitness routine while travelling. It typically includes a mix of cardio machines like treadmills and stationary bikes, free weights or resistance training equipment, and sometimes more specialised offerings like yoga mats or rowing machines.

Training 52

Training Catering Blog Guest Satisfaction 52

Hotelogix

FEBRUARY 1, 2024

These systems can be cumbersome, requiring extensive training and technical know-how. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  On top of it, with an easy-to-use solution, you don't have to worry about spending time and money on training.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Business

JULY 22, 2024

Service deterioration, infrastructure maintenance challenges, rising costs and installation delays are all harbingers of this transition. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Hotel Business

NOVEMBER 27, 2023

Fortunately for many, including all hotels managed under National Hospitality Services (NHS) , a digital approach from Quore makes it so that a burst pipe in a guest’s room doesn’t burst a GM’s bubble. Kelly Haas, director of training and development, NHS, uses Quore’s software at all 40 of her company’s properties.

Maintenance 111

Maintenance Communication Information Guest Satisfaction 111

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotelogix

JANUARY 29, 2025

Upselling on steroids : Intelligent systems identify opportunities to offer personalized upgrades and services, increasing average guest spend. Operational cost savings : From energy-efficient smart rooms to predictive maintenance, technology is slashing operational costs left and right. Your virtual staff room full of ideas!

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

APRIL 12, 2023

This can be particularly important for hotels that have high fixed costs, such as maintenance and staffing. Over the past decade, hotels began using technologies to prompt upselling offers during the booking process (normally before checkout and payment), via pre-arrival email sent before the guest arrives at the hotel.

Pricing 88

Pricing Training Guest Satisfaction Book 88

Hotel Owner

JANUARY 15, 2025

It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. We’ve got you covered with a deep dive into the similarities and differences between guest services and guest experiences , and how to deliver each seamlessly.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Hotel Business

OCTOBER 10, 2024

the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. Spearheaded by Jamison Conrey. Engineers should not be siloed.

Guest Satisfaction 59

Guest Satisfaction Maintenance Events Communication 59

STAAH

AUGUST 1, 2023

Train your staff to provide personalized, attentive service to guests, and respond quickly and efficiently to any issues or concerns they may have. Here are some tips for providing exceptional customer service : Greet guests warmly : Greet guests with a smile and a warm welcome.

Customer Service 98

Customer Service Maintenance Book Training 98

Hotel Business

OCTOBER 11, 2024

“By delivering real-time key performance indicators (KPIs) to our hotel leaders, we can better understand and manage critical metrics such as labor costs, energy usage, and maintenance expenses.” To oversee this transformation, we brought Wes Cargen back into the fold.

Maintenance 59

Maintenance Guest Satisfaction Information Training 59

Hotelogix

JANUARY 2, 2025

AR-Boosted Room Experiences: Augmented reality can give guests interactive experiences in their rooms, like virtual concierge help or immersive entertainment. Staff Training with VR Practice: VR practice sessions offer real-life training situations for staff making them more skilled and ready.

Training 100

Training Pricing Concierge Book 100

SiteMinder

AUGUST 1, 2024

Management & staffing Describe your management structure, staffing requirements, and any training plans. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotelogix

AUGUST 27, 2024

  Cons: High Marketing and Maintenance Costs: Direct channel management requires hotels to invest heavily in SEO, PPC, content marketing, and website maintenance. Cons: High Development and Maintenance Costs: Developing and updating an app is expensive and requires regular updates.

Book 130

Book Pricing Maintenance Marketing 130

SiteMinder

OCTOBER 1, 2024

Hotel automation can make a significant impact on day-to-day operations, providing practical solutions for improving efficiency and guest satisfaction. For example, automating room availability updates, housekeeping schedules, and maintenance requests ensures efficiency, leading to better staff management and faster service.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Les Roches

SEPTEMBER 16, 2024

Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Revenue Hub

MAY 18, 2023

Get more feedback and turn it into actionable insights : hotels can send automated surveys and feedback forms to guests after their stay, helping to gather valuable feedback and insights into guest satisfaction, which can be used to improve the guest experience and drive loyalty.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

SEPTEMBER 23, 2024

By using their industry knowledge, these firms can improve guest experiences, streamline operations and ultimately drive higher revenues. Hotel management involves overseeing a wide range of tasks, from staff training to financial planning, ensuring that every aspect of the hotel runs smoothly.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52