Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. This is the second consecutive year that Davidson ranks highest.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. Through this method, AI can identify upselling opportunities by leveraging guest preferences and historical data.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Personalized experience As a small hotel owner, exceeding your guests' expectations builds strong connections.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D. In the span of a year, […] The post J.D. “In

Guest Satisfaction 64

Guest Satisfaction Maintenance Magazine 64

Revenue Hub

MARCH 21, 2024

This customization will range from offering room choices based on specific desires to adjusting in-room settings like temperature and lighting to fit personal tastes, ensuring every guest feels uniquely catered to.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

STAAH

APRIL 9, 2024

Frontline staff possess the unique ability to directly influence guest spend through personalised interactions and service offerings. Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Facility Management Accounting 105

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotel Owner

NOVEMBER 18, 2024

As such, offering EV charging is not only a matter of adapting to the market; it’s also a powerful strategy to secure repeat corporate clients, enhance revenue, and improve guest satisfaction. EV chargers have significantly enhanced our reputation, particularly among environmentally conscious guests,” says Hygino.

Guest Satisfaction 119

Guest Satisfaction Maintenance Book Marketing 119

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. They cannot increase online sales, keep track of guest preferences, and provide better service to their guests. To deal with it, they need user-friendly hotel management software.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotel Business

AUGUST 1, 2023

Network reliability and coverage: Ensuring consistent, reliable network connectivity is not only crucial for guest satisfaction, but more importantly, it affects safety. There’s a need for immediate service to make the transition from temporary line connectivity to a permanent emergency monitoring service at new construction sites.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Hotelogix

DECEMBER 19, 2024

Happier Guests: Know your customers better and shape your services to fit their wants. Maintenance Planning: Spot equipment problems and fix them before they break. Guest Experience Hotel business intelligence helps you give your guests a better stay.  More Revenue: Discover fresh ways to boost your earnings.

Maintenance 100

Maintenance Training Pricing Book 100

Hotel Business

NOVEMBER 27, 2023

Most people love surprises, but not everyone, especially a hotel GM who has just found out a guest complaint after it’s become a crisis. Fortunately for many, including all hotels managed under National Hospitality Services (NHS) , a digital approach from Quore makes it so that a burst pipe in a guest’s room doesn’t burst a GM’s bubble.

Maintenance 111

Maintenance Communication Guest Satisfaction Information 111

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Revenue Hub

NOVEMBER 10, 2023

Hoteliers prove that providing a top-notch guest experience remains a top priority. #3 3 Service and WiFi Continue to Shape Guest Satisfaction Impact Scores use review data to determine how different factors affect the scores that guests leave.

Guest Satisfaction 106

Guest Satisfaction Maintenance Article Information 106

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 97

Maintenance Travel and Tourism Special Events Pricing 97

Hotel Business

JULY 22, 2024

Service deterioration, infrastructure maintenance challenges, rising costs and installation delays are all harbingers of this transition. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Hotelogix

OCTOBER 25, 2024

This ensures you always know what rooms are available and ready to receive a new guest. Additionally, quality software will also allow the housekeepers to connect with maintenance and their manager, for example, if there is an issue that needs to be fixed in the room.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotel Owner

OCTOBER 6, 2022

Using archaic infrastructure that operates in disparate data siloes can no longer be tolerated.

Download 105

Download Guest Satisfaction Maintenance Information 105

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

JULY 11, 2024

They also struggle with rising operating costs, including utilities, maintenance, and staffing. Embrace personalization Offering personalized experiences can significantly impact guest satisfaction and loyalty. Tailor your services and packages to cater to diverse guest preferences.

Pricing 130

Pricing Download Book Budgeting 130

Hotel Business

OCTOBER 10, 2024

the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. This asset management and service-optimization platform is vital to our operations,” he said. Spearheaded by Jamison Conrey.

Guest Satisfaction 59

Guest Satisfaction Maintenance Events Housekeeping 59

Hotel Business

DECEMBER 2, 2024

Download this report today to learn more about the following: Frustrated by Guest Complaints Due to Device Failures? See how eliminating unexpected battery outages can enhance guest satisfaction, protect your reputation, and ensure flawless service delivery. Tired of Wasting Time and Money on Battery Replacements?

Download 52

Download Guest Satisfaction Maintenance 52

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Package deals : Create package deals that include extras such as free breakfast, spa services, or tickets to local attractions. This can add value for guests and encourage them to book directly with the hotel.

Customer Service 96

Customer Service Maintenance Book Guest Satisfaction 96

Hotel Owner

JULY 18, 2024

According to a report by Statista , over 70% of travellers worldwide are more likely to choose a hotel that offers self-service technology that minimises contact with staff, highlighting the growing importance of technology in the hospitality industry. Additionally, offering seamless, password-free access can enhance the guest experience.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

SiteMinder

SEPTEMBER 7, 2023

Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Revenue Hub

APRIL 12, 2023

Offering guests an opportunity to upgrade their room or add additional services to their stay, represents a basic but highly effective tool that a hotel has available to grow ADR, revenue and unlock additional profit. This can be particularly important for hotels that have high fixed costs, such as maintenance and staffing.

Pricing 79

Pricing Training Guest Satisfaction Book 79