Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

STAAH

JUNE 4, 2024

A hotel booking engine is a software application integrated into a hotel’s website, allowing guests to reserve rooms directly. Secure Payment Gateway: Once guests finalize their bookings, the booking engine securely processes payments, encrypting sensitive information to ensure data protection.

Book 93

Book Guest Satisfaction Reservations Communication 93

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 107

Guest Satisfaction Pricing Housekeeping Communication 107

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

FEBRUARY 21, 2024

Issuing a 10% discount voucher for direct bookings to someone who has already secured a reservation could inadvertently prompt them to cancel and rebook or request the discount post-booking—outcomes that are counterproductive to the intended goal of boosting sales.

Guest Satisfaction 99

Guest Satisfaction Book Maintenance Article 99

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Larry Mogelonsky

DECEMBER 11, 2023

This hits on a new service trend that the two of us have witnessed: guests want their rooms ready irrespective of the time they arrive, and disappointment here can lead to lower guest satisfaction scores (GSS) or increased costs due to error recovery measures. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Revenue Hub

OCTOBER 25, 2023

GDS connects travel professionals, such as travel agents, with hotel inventory, facilitating real-time reservations. By plugging into GDS, hotels gain access to a massive pool of potential guests. Increased Bookings: It’s a valuable source of reservations, especially from corporate travelers and travel agencies.

Book 100

Book Reservations Pricing Information 100

SiteMinder

JULY 29, 2024

Hotel profit margin is defined by the percentage of a hotel’s revenue remaining after subtracting all business expenses, including staff costs, maintenance, and marketing. The primary source of income for a hotel is room sales and the associated packages connected with these reservations. What is hotel profit margin?

Maintenance 52

Maintenance Reservations Book Blog 52

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

Book 98

Book Reservations Blog Information 98

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Hotel management focuses on meeting guests’ needs throughout their stay, fostering high satisfaction and loyalty.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. Hotel management focuses on meeting guests’ needs throughout their stay, fostering high satisfaction and loyalty.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Hotelogix

AUGUST 27, 2024

  Cons: High Marketing and Maintenance Costs: Direct channel management requires hotels to invest heavily in SEO, PPC, content marketing, and website maintenance. Cons: High Development and Maintenance Costs: Developing and updating an app is expensive and requires regular updates.

Book 130

Book Pricing Maintenance Marketing 130

Hotel Owner

NOVEMBER 1, 2024

He asks hoteliers to consider whether traditional roles remain relevant in a digitally enabled environment: “If 95% of your reservations are dropping directly into your property management system from online channels, is a reservations agent really necessary, or can that role be combined with events coordination or reception?”

Event Coordination 52

Event Coordination Book Events Reservations 52

Hotel Business

FEBRUARY 15, 2023

Role of open standards for integrating digital services Hoteliers who treat the in-room entertainment environment as a point of engagement will be well advised to integrate these services with customer relationship management, maintenance management, reservation management and other enterprise applications.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

SiteMinder

MAY 15, 2024

Hotel interior design is crucial because it directly impacts guests’ experiences and perceptions. Boost your reservations with SiteMinder’s smart platform Leverage the power of SiteMinder to showcase your hotel’s stunning interiors and attract more guests.

Maintenance 52

Maintenance Blog Guest Satisfaction Book 52

Les Roches

JULY 4, 2024

Lodging operations and management Courses should cover the intricacies of managing accommodation, including topics such as front office procedures, housekeeping management, facility maintenance and guest relations. This helps students develop critical decision-making skills and problem-solving abilities in a risk-free environment.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Revenue Hub

DECEMBER 8, 2023

What’s more, task automation technology will have a significant impact on the hospitality industry by revolutionizing various aspects of hotel operations, from maintenance to revenue management. This allows for proactive maintenance, saving money in the long run.

Travel and Tourism 101

Travel and Tourism Procurement Maintenance Information 101

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. Reservation cancellation fees These are charged when guests cancel their bookings, especially if done at the last minute.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Salary range: $93,000 to $138,000.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Xotels

APRIL 3, 2024

Channel Management: Effectively manage online and offline distribution channels to reach the right audience and convert the right (high-value) reservations. property maintenance) and comparatively low variable costs (e.g., Prompt Reactions: Respond swiftly to market fluctuations, demand shifts, and competitor actions.

Pricing 52

Pricing Book Budgeting Marketing 52

eZee Absolute

SEPTEMBER 21, 2023

Potential guests who have experienced a virtual tour are more likely to proceed with a booking because they have a clearer understanding of what to expect during their stay. The transparency and trust established through virtual tours reduce any uncertainties that might typically deter travelers from making a reservation.

Book 52

Book Information Marketing Guest Satisfaction 52

Les Roches

JULY 5, 2024

Understanding costs, revenue streams and profit margins One of the first steps in resort development is grasping the financial aspects of the project.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

SiteMinder

JANUARY 8, 2024

Marketing management: The other side of the sales coin, marketing ensures your hotel has a steady stream of interested guests. Reservations management: As soon as a room is sold, the job of managing that reservation begins. Successful implementation of these strategies can yield maximum revenue and guest satisfaction.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JANUARY 8, 2024

Marketing management: The other side of the sales coin, marketing ensures your hotel has a steady stream of interested guests. Reservations management: As soon as a room is sold, the job of managing that reservation begins. Successful implementation of these strategies can yield maximum revenue and guest satisfaction.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Sales reservation fees. Other Expenses (franchise fees, marketing expenses, maintenance costs etc.).

Definition 52

Definition Marketing Budgeting Article 52