Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

STAAH

JUNE 4, 2024

User Interface: The hotel’s website , equipped with a robust booking engine, presents a user-friendly interface where guests can input their travel dates, select room preferences, and view available options. 5) Voice Search and Voice Booking : Guests can search and book hotels using voice commands for streamlined convenience.

Book 92

Book Guest Satisfaction Reservations Communication 92

Hotel Business

OCTOBER 11, 2024

“By delivering real-time key performance indicators (KPIs) to our hotel leaders, we can better understand and manage critical metrics such as labor costs, energy usage, and maintenance expenses.” To oversee this transformation, we brought Wes Cargen back into the fold.

Maintenance 59

Maintenance Guest Satisfaction Information Property Management 59

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 104

Guest Satisfaction Housekeeping Maintenance Pricing 104

SiteMinder

OCTOBER 1, 2024

Hotel automation can make a significant impact on day-to-day operations, providing practical solutions for improving efficiency and guest satisfaction. For example, automating room availability updates, housekeeping schedules, and maintenance requests ensures efficiency, leading to better staff management and faster service.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Hotelogix

FEBRUARY 1, 2024

High-end hotel management software or hotel property management systems (Hotel PSM) have a hefty price tag. It has to be a cloud-based hotel management software. Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  There's the issue of cost.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotel Owner

OCTOBER 6, 2022

And the solution garnering the greatest consideration often is the property management system. That’s why many are looking to resume tech initiatives that were put on hold during the chaos of Covid-19 and others are planning new ones.

Download 105

Download Guest Satisfaction Maintenance Information 105

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

Hotelogix

JULY 11, 2024

They also struggle with rising operating costs, including utilities, maintenance, and staffing. Limited resources: Small hotels often have fewer financial and human resources for revenue management than larger chains. Embrace personalization Offering personalized experiences can significantly impact guest satisfaction and loyalty.

Pricing 130

Pricing Download Book Budgeting 130

Larry Mogelonsky

DECEMBER 11, 2023

It follows that a top priority should be tightening cost controls to optimize profitability ahead of rolling out any new ventures, where traditionally many areas ripe for savings aren’t readily apparent due to the complexity and interconnectedness of hotel operations across multiple properties. How is this done, though?

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Hotel Business

JUNE 4, 2024

Maintenance If an ounce of prevention is worth a pound of cure, when it comes to hospitality equipment maintenance, those metrics can be measured in thousands of dollars. Connected lighting can also be deployed for automated control and daylight harvesting, to reduce lighting burn time and energy consumption.

Maintenance 69

Maintenance Guest Satisfaction Property Management Housekeeping 69

Revenue Hub

DECEMBER 8, 2023

What’s more, task automation technology will have a significant impact on the hospitality industry by revolutionizing various aspects of hotel operations, from maintenance to revenue management. This allows for proactive maintenance, saving money in the long run.

Travel and Tourism 99

Travel and Tourism Procurement Maintenance Information 99

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Hotelogix

AUGUST 27, 2024

  Cons: High Marketing and Maintenance Costs: Direct channel management requires hotels to invest heavily in SEO, PPC, content marketing, and website maintenance. Cons: High Development and Maintenance Costs: Developing and updating an app is expensive and requires regular updates.

Book 130

Book Pricing Maintenance Marketing 130

Hotel Business

FEBRUARY 15, 2023

About three-quarters of the traveling public appears willing to pay more to stay in properties that offer these capabilities. To this end, integration and interoperability will play a key role in elevating the quality of the guest experience while maximizing the revenue generated by each guest.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Les Roches

SEPTEMBER 23, 2024

Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance. Incentive fees Many hotel management companies earn incentive fees, which are based on achieving specific financial milestones or performance targets such as profitability or high occupancy rates.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Hotel Owner

NOVEMBER 1, 2024

He asks hoteliers to consider whether traditional roles remain relevant in a digitally enabled environment: “If 95% of your reservations are dropping directly into your property management system from online channels, is a reservations agent really necessary, or can that role be combined with events coordination or reception?”

Event Coordination 52

Event Coordination Book Events Reservations 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

JANUARY 9, 2024

The versatility of these terminals not only caters to guest preferences but also makes the check-in and check-out processes easier. This efficiency meets the need for speed and also enhances overall guest satisfaction, marking a pivotal shift in the way hotels provide seamless and customer-centric services.

Budgeting 59

Budgeting Information Training Communication 59

SiteMinder

AUGUST 1, 2024

Here are some key points to cover: Management structure: Illustrate how your management team is organised, including their reporting relationships and responsibilities. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.),

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. Upselling and cross-selling: track guest preferences and booking history, allowing hotels to offer personalised upsell and cross-sell offers.

Front Desk Operations 84

Front Desk Operations Cost Reduction Book Training 84

Les Roches

JANUARY 8, 2024

Hotel operations automation Integrating automation into tasks like making reservations and managing inventory can offer a range of advantages. This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Xotels

APRIL 3, 2024

property maintenance) and comparatively low variable costs (e.g., incremental expenses per occupied room), aligning with the cost structure conducive to effective revenue management. Making sure that the services/products offered clearly add value to the overall guest journey is therefore crucial. Protect YOUR Brand!

Pricing 52

Pricing Book Budgeting Marketing 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. Some of the most important hotel management information you need to track includes: 1.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. Some of the most important hotel management information you need to track includes: 1.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167