InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Integrated Modules: Includes housekeeping and maintenance for seamless management.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

STAAH

JUNE 4, 2024

Integration Capabilities: Booking engines often integrate with other systems, such as Customer Relationship Management (CRM) software, to streamline guest communication and personalize marketing efforts. Offering exclusive perks, such as discounts or loyalty rewards, incentivizes direct bookings to attract potential guests.

Book 109

Book Guest Satisfaction Reservations Communication 109

Revenue Hub

FEBRUARY 21, 2024

In the vast expanse of direct marketing literature, vouchers emerge as a formidable strategy to amplify revenue streams. They are not merely a tactic employed by online travel agents to foster additional bookings or transform casual browsers into confirmed guests. Nor are they exclusively the realm of e-commerce platforms.

Guest Satisfaction 109

Guest Satisfaction Maintenance Book Article 109

Hotelogix

JULY 11, 2024

As an independent hotel owner, you understand the challenges of driving revenue in a competitive market. From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line. One major challenge is competing with bigger hotel chains with larger marketing and technology budgets.

Pricing 130

Pricing Download Book Budgeting 130

Hotel Business

NOVEMBER 27, 2023

They have that support on there, but also that guest isn’t waiting days [for the issue] to be taken care of.” If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. I see maintenance already closed it out. Is everything good?’

Maintenance 111

Maintenance Communication Information Guest Satisfaction 111

Hotel Owner

FEBRUARY 25, 2025

The Challenge of Hotel Room Downtime Every unoccupied hotel room due to HVAC maintenance or system failures represents lost revenue. Additionally, when a central system fails, multiple rooms can be affected at once, compounding the impact on revenue and guest satisfaction. Want to Find Out More? Email: adamtovey@powrmatic.co.uk

Maintenance 72

Maintenance Guest Satisfaction Download Marketing 72

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. They need value for what they pay.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 104

Travel and Tourism Guest Satisfaction Events Housekeeping 104

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. This data is invaluable for personalising services and marketing efforts.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hotel Owner

OCTOBER 6, 2022

Director of Marketing, Oracle Hospitality & Food and Beverage . Especially in these times, it’s the only way forward. Download your copy of the report here: Independent Hotel Research. Louise Casamento .

Download 105

Download Guest Satisfaction Maintenance Information 105

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotelogix

AUGUST 27, 2024

Online travel distribution is growing fast—faster than the overall travel market. While this offers new opportunities for your hotel, it also challenges you to cut distribution costs while expanding your brand in a highly competitive market. Integrating with a GDS can open up new markets and bring in more bookings.

Book 130

Book Pricing Maintenance Marketing 130

Hotelogix

JANUARY 29, 2025

Upselling on steroids : Intelligent systems identify opportunities to offer personalized upgrades and services, increasing average guest spend. Operational cost savings : From energy-efficient smart rooms to predictive maintenance, technology is slashing operational costs left and right. Turn weekend visitors into week-long guests!

Concierge 145

Concierge Training Pricing Book 145

STAAH

AUGUST 1, 2023

It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals. 1) Understand your target audience: It is important to understand who your guests are in order to provide relevant offers and guest experiences and find the right channels to reach them.

Customer Service 98

Customer Service Maintenance Book Training 98

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 This allows for proactive maintenance, saving money in the long run. In fact, by 2024, the global market for smart hotel technology is projected to reach $24.46

Travel and Tourism 109

Travel and Tourism Procurement Maintenance Information 109

Revenue Hub

OCTOBER 25, 2023

Choosing the Best Distribution Tool: GDS vs Channel Manager Choosing between a Global Distribution System (GDS) and a Hotel Channel Manager involves careful consideration of your hotel’s unique characteristics, goals, and target market. Seeking a Global Reach: GDS is your bridge to a worldwide audience. appeared first on Revenue Hub.

Book 109

Book Reservations Pricing Information 109

Hotel Owner

JULY 18, 2024

These guests, who are accustomed to the convenience and connectivity offered by advanced technologies, expect their accommodations to mirror their tech-driven lifestyles. For hoteliers, meeting these expectations is essential not only for enhancing guest experience but also for staying ahead in the market.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Hotel Business

OCTOBER 11, 2024

“By delivering real-time key performance indicators (KPIs) to our hotel leaders, we can better understand and manage critical metrics such as labor costs, energy usage, and maintenance expenses.” To oversee this transformation, we brought Wes Cargen back into the fold.

Maintenance 59

Maintenance Guest Satisfaction Information Training 59

Revenue Hub

APRIL 12, 2023

In a recovering hotel market, properties must look at all opportunities to increase their revenue and profitability to grow business. This can be particularly important for hotels that have high fixed costs, such as maintenance and staffing. Upselling offers are not limited to rooms upgrades anymore.

Pricing 88

Pricing Training Guest Satisfaction Book 88

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability. Stay away!”.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

AUGUST 1, 2024

It clarifies your marketing efforts by enabling you to pinpoint your target audience and craft effective campaigns to reach them. A solid business plan equips you to differentiate your hotel in a crowded market by highlighting your unique selling propositions. Target audience: Who are you trying to reach with your marketing efforts?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Business

JUNE 4, 2024

Maintenance If an ounce of prevention is worth a pound of cure, when it comes to hospitality equipment maintenance, those metrics can be measured in thousands of dollars. Connected lighting can also be deployed for automated control and daylight harvesting, to reduce lighting burn time and energy consumption.

Maintenance 69

Maintenance Guest Satisfaction Property Management Housekeeping 69

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

OCTOBER 1, 2024

Hotel automation can make a significant impact on day-to-day operations, providing practical solutions for improving efficiency and guest satisfaction. Dynamic pricing adjustments : Automation can analyse real-time data on occupancy, market demand, and competitor rates, allowing your hotel to adjust pricing dynamically.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotelogix

JANUARY 2, 2025

As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. Hotel technology includes many tools, systems, and platforms that aim to improve how hotels work, what guests experience, and how well things run overall.

Training 100

Training Pricing Concierge Book 100

Revenue Hub

MAY 18, 2023

Cost control challenges can vary from hotel to hotel, depending on the market segment, location, and star classification, but most hotels face similar issues. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Modern Restaurant Management

DECEMBER 17, 2020

The crucial intent to return metric also became more positive during November, an encouraging sign showcasing restaurants’ efforts in driving guest satisfaction in the middle of the pandemic. Considering that restaurant food sentiment is improving among guests, an opportunity is presented to explore their favorite menu items.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

SiteMinder

SEPTEMBER 6, 2023

So, in essence, an effective online booking process is not just a feature; it’s an essential strategy for business growth and guest satisfaction. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Book 98

Book Reservations Blog Information 98

Les Roches

SEPTEMBER 16, 2024

Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52