Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Horizon Hospitality

NOVEMBER 13, 2024

The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. This is the second consecutive year that Davidson ranks highest.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Housekeeping Maintenance 98

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotelogix

FEBRUARY 4, 2024

Housekeeping A clean and well-maintained room is essential for guest satisfaction. You'll always know which rooms are ready for guests. Maintenance requests: If a guest reports a maintenance issue, you can create a maintenance request, assign it to a staff member, and track its progress.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Integrated Modules: Includes housekeeping and maintenance for seamless management.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 106

Customer Service Guest Satisfaction Housekeeping Communication 106

Revenue Hub

MARCH 21, 2024

It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. It offers greater control and customization but has higher setup and maintenance costs than cloud-based systems.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Facility Management Accounting 105

Hotelogix

DECEMBER 19, 2024

Maintenance Planning: Spot equipment problems and fix them before they break. Guest Experience Hotel business intelligence helps you give your guests a better stay.  Case Study 2: The Resort Chain A mid-sized resort chain aimed to boost guest satisfaction and increase repeat bookings.

Maintenance 100

Maintenance Training Pricing Book 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

NOVEMBER 18, 2024

As such, offering EV charging is not only a matter of adapting to the market; it’s also a powerful strategy to secure repeat corporate clients, enhance revenue, and improve guest satisfaction.

Guest Satisfaction 119

Guest Satisfaction Maintenance Book Marketing 119

STAAH

JUNE 4, 2024

2) Machine Learning (ML) and Predictive Analytics : ML and predictive analytics optimize pricing strategies and forecast future booking trends, ensuring competitive room rates, maximizing revenue, and anticipating demand for improved guest satisfaction. This enhances the customer experience, boosting conversion rates.

Book 101

Book Guest Satisfaction Reservations Communication 101

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D.

Guest Satisfaction 64

Guest Satisfaction Maintenance Magazine 64

Hotelogix

FEBRUARY 1, 2024

Trust me, this solution will revolutionize how you run your hotel and improve overall guest satisfaction.  They often offer flexible subscriptions and cloud-based options that eliminate the need for expensive hardware and reduce the costs associated with software updates and maintenance.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. Initial costs and maintenance Implementing contactless technology comes with significant upfront costs.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hotel Business

AUGUST 1, 2023

Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Network reliability and coverage: Ensuring consistent, reliable network connectivity is not only crucial for guest satisfaction, but more importantly, it affects safety.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Revenue Hub

FEBRUARY 21, 2024

Implementing a Successful Voucher Strategy Implementing a successful voucher strategy necessitates the creation and maintenance of a Central Guest Profile. This database acts as the cornerstone for personalized marketing efforts, enabling hotels to identify and target potential guests with compelling offers at the opportune moment.

Guest Satisfaction 109

Guest Satisfaction Maintenance Book Article 109

Hotelogix

OCTOBER 25, 2024

This ensures you always know what rooms are available and ready to receive a new guest. Additionally, quality software will also allow the housekeepers to connect with maintenance and their manager, for example, if there is an issue that needs to be fixed in the room.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotel Business

NOVEMBER 27, 2023

They have that support on there, but also that guest isn’t waiting days [for the issue] to be taken care of.” If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. I see maintenance already closed it out. Is everything good?’

Maintenance 111

Maintenance Communication Guest Satisfaction Information 111

Hotel Business

JULY 22, 2024

Service deterioration, infrastructure maintenance challenges, rising costs and installation delays are all harbingers of this transition. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Revenue Hub

NOVEMBER 10, 2023

. #3 Service and WiFi Continue to Shape Guest Satisfaction Impact Scores use review data to determine how different factors affect the scores that guests leave.

Guest Satisfaction 106

Guest Satisfaction Maintenance Article Information 106

Hotel Owner

OCTOBER 6, 2022

Among the key findings of a survey of independent hotel executives, managers, and staff conducted for the report: Percentage of respondents who said they have gained or expect to gain the following benefits by deploying a cloud-based PMS : 87% – improved guest satisfaction, loyalty, and retention; 84% – reduced IT operations and maintenance (..)

Download 105

Download Guest Satisfaction Maintenance Information 105

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 97

Maintenance Travel and Tourism Special Events Pricing 97

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 101

Travel and Tourism Guest Satisfaction Events Housekeeping 101

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

Hotelogix

JULY 11, 2024

They also struggle with rising operating costs, including utilities, maintenance, and staffing. Embrace personalization Offering personalized experiences can significantly impact guest satisfaction and loyalty. Tailor your services and packages to cater to diverse guest preferences.

Pricing 130

Pricing Download Book Budgeting 130

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revfine

DECEMBER 9, 2023

Hotel Departments Hotel departments are integral units within a hotel that collaborate to provide exceptional guest experiences and efficient operations. Key Takeaways Diversity The post Hotel Departments: Learn About All the 7 Sections of a Hotel appeared first on Revfine.com.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance 52

Hotel Business

DECEMBER 2, 2024

Download this report today to learn more about the following: Frustrated by Guest Complaints Due to Device Failures? See how eliminating unexpected battery outages can enhance guest satisfaction, protect your reputation, and ensure flawless service delivery. Tired of Wasting Time and Money on Battery Replacements?

Download 52

Download Guest Satisfaction Maintenance 52