Hotelogix

JANUARY 19, 2025

This makes it indispensable for streamlining operations and creating memorable guest experiences. Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. The system also streamlines the guest experience by offering features like contactless check-ins and personalized service.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotel Business

JULY 16, 2024

Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations. With post-pandemic travel prices still elevated, it is not surprising that hotel guests say they are taking fewer trips, on average.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels. The post Davidson tops J.D.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotelogix

DECEMBER 19, 2024

Maintenance Planning: Spot equipment problems and fix them before they break. Guest Experience Hotel business intelligence helps you give your guests a better stay.  Case Study 2: The Resort Chain A mid-sized resort chain aimed to boost guest satisfaction and increase repeat bookings.

Maintenance 100

Maintenance Training Pricing Information 100

Hospitality Net

APRIL 13, 2023

Quore, the leading provider of workflow management and productivity tools for hotels, today announced the latest enhancement to its Preventative Maintenance (PM) capabilities, adding new options and flexibility to scheduling features.

Maintenance 69

Maintenance Workflow Management Guest Satisfaction Scheduling 69

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. This is the second consecutive year that Davidson ranks highest.

Guest Satisfaction 111

Guest Satisfaction Maintenance Communication Training 111

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Housekeeping Maintenance 98

Hotel Owner

MARCH 3, 2025

From fast 22kW AC chargers to ultra-rapid DC charging options, RAWs offerings deliver reliability, ease of use, sustainability, and there is no cost to the hotel – from installation to maintenance, this is all taken care of. Jason Simpson, CEO of RAW Charging, explains: The new regulations are a game-changer for the hospitality sector.

Maintenance 52

Maintenance Guest Satisfaction Pricing 52

Larry Mogelonsky

JANUARY 27, 2025

Inviting to locals and reassuring to hotel guests, Strauss emphasized that an arrival experience acts as a psychological threshold or divide; even if only several hundred feet away from the highway, people feel transported to a more pastoral, tranquil place.

Events 130

Events Guest Satisfaction Maintenance Information 130

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Integrated Modules: Includes housekeeping and maintenance for seamless management.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

FEBRUARY 4, 2024

Housekeeping A clean and well-maintained room is essential for guest satisfaction. You'll always know which rooms are ready for guests. Maintenance requests: If a guest reports a maintenance issue, you can create a maintenance request, assign it to a staff member, and track its progress.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Hotelogix

SEPTEMBER 12, 2024

The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. It offers greater control and customization but has higher setup and maintenance costs than cloud-based systems.

Property Management 130

Property Management Housekeeping Maintenance Server 130

STAAH

APRIL 9, 2024

Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value. Maintenance and facilities management teams maintain amenities and facilities, minimising downtime, and maximising guest enjoyment.

Guest Satisfaction 109

Guest Satisfaction Accounting Housekeeping Facility Management 109

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

STAAH

JUNE 4, 2024

2) Machine Learning (ML) and Predictive Analytics : ML and predictive analytics optimize pricing strategies and forecast future booking trends, ensuring competitive room rates, maximizing revenue, and anticipating demand for improved guest satisfaction. This enhances the customer experience, boosting conversion rates.

Book 109

Book Guest Satisfaction Reservations Communication 109

Revenue Hub

MARCH 21, 2024

It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Regular maintenance must ensure that the hotel's interior and exterior are in excellent condition, with no visible signs of wear and tear.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

FEBRUARY 25, 2025

The Challenge of Hotel Room Downtime Every unoccupied hotel room due to HVAC maintenance or system failures represents lost revenue. Additionally, when a central system fails, multiple rooms can be affected at once, compounding the impact on revenue and guest satisfaction. Want to Find Out More?

Maintenance 72

Maintenance Guest Satisfaction Download Marketing 72

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D.

Guest Satisfaction 64

Guest Satisfaction Maintenance Magazine 64

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. Initial costs and maintenance Implementing contactless technology comes with significant upfront costs.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hotel Business

AUGUST 1, 2023

Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Network reliability and coverage: Ensuring consistent, reliable network connectivity is not only crucial for guest satisfaction, but more importantly, it affects safety.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Hotel Business

NOVEMBER 27, 2023

They have that support on there, but also that guest isn’t waiting days [for the issue] to be taken care of.” If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. I see maintenance already closed it out. Is everything good?’

Maintenance 111

Maintenance Communication Information Guest Satisfaction 111

Hotelogix

OCTOBER 25, 2024

This ensures you always know what rooms are available and ready to receive a new guest. Additionally, quality software will also allow the housekeepers to connect with maintenance and their manager, for example, if there is an issue that needs to be fixed in the room.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotel Business

JULY 22, 2024

Service deterioration, infrastructure maintenance challenges, rising costs and installation delays are all harbingers of this transition. Compromising guest safety is an unacceptable risk, one that directly impacts guest satisfaction and online reputation.

Regulatory Compliance 107

Regulatory Compliance Communication Maintenance Guest Satisfaction 107

Revenue Hub

NOVEMBER 10, 2023

. #3 Service and WiFi Continue to Shape Guest Satisfaction Impact Scores use review data to determine how different factors affect the scores that guests leave.

Guest Satisfaction 108

Guest Satisfaction Maintenance Article Information 108

Hotel Owner

OCTOBER 6, 2022

Among the key findings of a survey of independent hotel executives, managers, and staff conducted for the report: Percentage of respondents who said they have gained or expect to gain the following benefits by deploying a cloud-based PMS : 87% – improved guest satisfaction, loyalty, and retention; 84% – reduced IT operations and maintenance (..)

Download 105

Download Guest Satisfaction Maintenance Information 105

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98