Hotel Owner

JUNE 18, 2023

The importance of KPIs in the hotel industry cannot be overstated—they facilitate decision-making, inform strategic planning, and ultimately drive business growth. ADR helps hoteliers understand the potential and actual revenue per room, enabling informed pricing decisions.

Book 105

Book Strategic Planning Guest Satisfaction Housekeeping 105

Les Roches

AUGUST 21, 2024

Whether you are an aspiring hotel manager or looking to advance your career in the hospitality sector, understanding what you could aim for is vital for making informed career decisions and achieving professional success. Finance Managers analyze data to make informed decisions about cost control, revenue improvement and profitability.

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 1, 2024

Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal. Concierge This is a vital role in enhancing the overall guest experience by providing personalized assistance and recommendations.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Hotel Business

SEPTEMBER 5, 2023

. “In the first half of 2023, HVMG again set an industry benchmark, demonstrating robust same-store and portfolio-wide performance across financial, market share and guest satisfaction measures,” said Cole. She joined HVMG in 2010 as VP, strategic planning and human resources. and Starwood Hotels and Resorts.

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Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

Les Roches

JUNE 24, 2024

Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests. The role may also involve aspects of marketing, sales, revenue management and strategic planning to increase profitability and competitiveness.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

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Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JUNE 26, 2024

In this article, we’ll look at the different options and provide practical insights to help you make an informed decision. Students explore topics such as hospitality marketing, customer service, event management and strategic planning. Choosing the right degree can be daunting, with numerous options available.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

SiteMinder

FEBRUARY 29, 2024

This approach helps staff better retain information and apply their new skills effectively in their daily tasks. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Certification Choose programs that offer certificates upon completion.

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Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 4, 2024

Lodging operations and management Courses should cover the intricacies of managing accommodation, including topics such as front office procedures, housekeeping management, facility maintenance and guest relations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

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Travel and Tourism Customer Service Workshop Hospitality Management 52

SiteMinder

MARCH 4, 2024

These tools are vital for informed decision-making and strategic planning, ultimately driving operational excellence. This commitment to quality not only enhances guest satisfaction but also upholds the industry’s reputation, building trust among consumers.

Strategic Planning 52

Strategic Planning Guest Satisfaction Marketing Training 52

Les Roches

MARCH 6, 2024

While brand strategy focuses on defining the brand’s identity, positioning and messaging, marketing strategy covers the tactical plans and activities aimed at achieving specific marketing objectives. Competitor analysis helps identify strengths, weaknesses, opportunities and threats posed by competitors.

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Marketing Communication Brand Management Information 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. It has not only improved operations and guest satisfaction but also enhanced financial efficiency.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

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Property Management Housekeeping Maintenance Server 130

Les Roches

JULY 5, 2024

Operational excellence in resort management Effective resort operations can help ensure every aspect of the guest experience is seamless, memorable and exceeds expectations. Key components of effective resort operations Successfully operating a resort relies on strategic planning, meticulous execution and continuous improvement.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

DECEMBER 28, 2023

This comprehensive guide reveals the opportunities and advantages of each profession, helping you make a fully informed choice for a fulfilling future. The responsibilities span from guest relations and front office operations to overseeing human resources and financial accounting.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Xotels

APRIL 3, 2024

Instead, it involves the strategic decision to offer a room at a lower price today when higher demand isn’t anticipated. This approach challenges resources to prioritize gathering market information, fostering a proactive rather than reactive stance. This dynamic demand necessitates adaptive revenue management practices.

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Pricing Book Budgeting Marketing 52

Les Roches

SEPTEMBER 20, 2024

If you’re someone who thrives on strategic planning and enjoys the intricate balance between financial management and guest satisfaction, hotel asset management might be your calling. This includes taking responsibility for driving profitability and improving guest satisfaction through hotel asset management.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

eZee Absolute

JULY 9, 2024

This integrated approach not only simplified their workflow but also contributed to improved revenue management and enhanced guest satisfaction. Graphical representations and detailed reports facilitate informed decision-making and strategic planning.

Reservations 52

Reservations Guest Satisfaction Book Strategic Planning 52

SiteMinder

JULY 13, 2024

This then allows you to make informed decisions on what accommodation to promote to the right client, at the right time, with appropriate pricing through the most suitable distribution channel. It also allows a deeper level of understanding of your property’s performance during strategic planning.

Pricing 98

Pricing Book Budgeting Marketing 98

Xotels

NOVEMBER 23, 2023

At its core, a management company can be seen as a strategic partner that empowers hotel owners to navigate the complexities of the hospitality industry with expert advice. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

At its core, a management company can be seen as a strategic partner that empowers hotel owners to navigate the complexities of the hospitality industry with expert advice. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

SEPTEMBER 14, 2021

In 2021, Laura added the Wendy’s brand to her role with responsibility for implementing Develop­ment Days and quarterly business plans for TSFR’s 56 Wendy’s restaurants. Sandra (Sandy) Reinhardt: Vice President of Information Technology | 30 years. Paul Soulliere: Information Systems Manager | 25 years.

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Accounting Marketing L&D POS Systems 141