Hotelogix

APRIL 16, 2025

👉 Read Also - Hotel Podcasts 2025: Learn From Industry Experts Why Technology is Your Greatest Ally Cloud-Based Property Management: The Foundation of Modern Hotel Operations If there were three words to sum up the ideal hotel operations strategy – Automate. Success also depends on data-backed decisions.

Front Desk Operations 130

Front Desk Operations Property Management Pricing Reservations 130

Hotelogix

SEPTEMBER 12, 2024

A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information. What is Hotel PMS?

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

DECEMBER 19, 2024

The Benefits of Early Check-In and Late Check-Out Offering early check-in and late check-out services can provide numerous advantages for both guests and property managers. Understanding these benefits can help you make informed decisions about implementing such strategies in your accommodation business.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotelogix

DECEMBER 19, 2024

This data includes guest likes, booking trends, and more. But how can you interpret all this information? This means we combine information from different sources to create a single view. Real-Time Updates The hotel industry moves so you need current information. Live Data Updates: Get the latest information right away.

Maintenance 100

Maintenance Training Information Pricing 100

Hotelogix

MARCH 21, 2025

Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Rather than queuing up at the front desk , they text a virtual assistant and get their room information immediately. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

OCTOBER 10, 2024

Self-check-in app lets hotel guests check in without standing in long lines at the front desk. This technology connects with the hotel property management system (PMS), ensuring real-time updates on room availability, guest data, and payments. How Does Self-Check-In Work?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

APRIL 4, 2023

Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 200

Guest Satisfaction Training Demo Housekeeping 200

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.    Property management systems like Hotelogix helps guests to book rooms directly on the hotel's website. It also sends out automatic emails or messages to guests.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

JANUARY 19, 2025

” This not only reassures the upset guest but also signals to future visitors that your hotel is proactive and values guest satisfaction. " All this information about your hotel helps them picture their trip and eliminates concerns about transportation. Pro Tip : Encourage reviews by simplifying the process.

Marketing 100

Marketing Book Budgeting Blog 100

InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Revenue Hub

JANUARY 27, 2025

For hotel revenue managers, a few persistent challenges can slow them down, preventing them from focusing on broader strategies that maximize revenue, profitability, and guest satisfaction. System Silos: Disconnected or outdated systems prevent a holistic view of guest behavior.

Reservations 70

Reservations Training Guest Satisfaction Information 70

InnQuest

APRIL 6, 2023

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Self-check-in can be done at a kiosk, a website, or a mobile app lication, significantly reducing wait times for guests.

Information 140

Information Guest Satisfaction Server Blog 140

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. This relentless tide of fraud doesn’t just happen in isolated instances; it seems to pop up everywhere, undermining the security of businesses and the confidence of guests.

Information 59

Information Reservations Guest Satisfaction Book 59

Hotelogix

OCTOBER 11, 2024

Understanding the intricacies of no-shows is important for effective hotel management. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This includes preparing rooms, staffing, and ensuring all services are ready for guests.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

SiteMinder

MARCH 25, 2025

A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. While the general manager oversees all hotel operations, a reservations manager focuses specifically on the booking process.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Hotelogix

APRIL 22, 2024

Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool. Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. It can help streamline hotel operations and enhance the guest experience.

Book 222

Book Blog Reservations Information 222

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions. This enhances the customer experience, boosting conversion rates.

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotelogix

OCTOBER 24, 2024

Increased Visibility : A CRS lists your hotel on more booking platforms (like OTAs and GDS), helping you reach more potential guests. Guest Satisfaction : A CRS ensures that room availability and pricing are always accurate and up to date. They can quickly make informed decisions, improving their overall experience.

Reservations 130

Reservations Guest Satisfaction Pricing Book 130

Hotelogix

DECEMBER 17, 2024

Verify Payments and Guest Information Fraudulent transactions are one of the leading causes of chargebacks. Use Technology to Streamline the Process Managing chargeback disputes manually can be time-consuming and prone to errors. Using a cloud-based PMS to automate billing and store guest data for dispute resolution.

Document 100

Document Communication Book Reservations 100

Hotelogix

OCTOBER 17, 2024

Traditional methods of sharing information, like printed directories, have become obsolete. Instead, potential guests seek instant, easy-to-navigate booking options on hotel websites and apps. Without an online booking system, hotels risk losing out on a significant opportunity to convert website visitors into paying guests.

Book 130

Book Reservations Information Demo 130

Revenue Hub

SEPTEMBER 27, 2024

Hoteliers must be meticulous in presenting and pricing their unbundled services to ensure guest satisfaction. Advanced property management systems (PMS) and customer relationship management (CRM) tools can help hoteliers track guest preferences and behavior, allowing for highly personalized service options.

Pricing 107

Pricing Guest Satisfaction Communication Book 107

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. With occupancy rates projected to increase by 2.5%

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. Their capacity to engage in natural, conversational interactions has rendered them indispensable for elevating the guest experience.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

SiteMinder

MARCH 24, 2025

It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. How does Visito transform guest communication for hotels?

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Hotelogix

JULY 18, 2024

It is an essential practice for hoteliers and revenue managers to optimize pricing, maximize occupancy, and enhance overall profitability. Revenue managers utilize historical hotel performance data, current industry trends, and future demand to make informed projections to maximize revenue. What is Hotel Forecasting?

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. The answer lies in modern property management systems (PMS).

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar.

Book 100

Book Reservations Scheduling Housekeeping 100