InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

Hotelogix

APRIL 22, 2024

Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool. Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. The answer lies in modern property management systems (PMS).

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

OCTOBER 4, 2024

  An OTA channel manager is a system that helps hotels manage room inventory across multiple OTAs. It updates room availability and pricing in real-time across all platforms, ensuring that your hotel’s information is always accurate. This prevents overbookings and reduces manual work. Book A Demo for Hotelogix PMS

Pricing 130

Pricing Guest Satisfaction Book Demo 130

InnQuest

APRIL 4, 2023

Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

JULY 18, 2024

It is an essential practice for hoteliers and revenue managers to optimize pricing, maximize occupancy, and enhance overall profitability. Revenue managers utilize historical hotel performance data, current industry trends, and future demand to make informed projections to maximize revenue. What is Hotel Forecasting?

Guest Satisfaction 130

Guest Satisfaction Budgeting Book Pricing 130

STAAH

JUNE 4, 2024

Real-Time Inventory Management: Behind the scenes, the hotel booking engine communicates with the hotel’s Property Management System (PMS) to retrieve real-time data on room availability, rates, and promotions. This enhances the customer experience, boosting conversion rates.

Book 91

Book Guest Satisfaction Reservations Communication 91

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

APRIL 6, 2023

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Self-check-in can be done at a kiosk, a website, or a mobile app lication, significantly reducing wait times for guests.

Information 140

Information Guest Satisfaction Server Blog 140

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. Their capacity to engage in natural, conversational interactions has rendered them indispensable for elevating the guest experience.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotelogix

JANUARY 30, 2024

Crucially, the housekeeping department should generate this report before and after each shift, ensuring that the current status of each room - whether occupied, vacant, or ready for new guests - is accurately reflected. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotel Business

OCTOBER 11, 2024

Leading the effort is Wes Cargen , newly appointed VP, business intelligence and former operations manager for the third-party management company. “We He will analyze hotel and market sentiment from customer reviews and feedback and advise on how we can better monitor guest satisfaction and adjust services proactively.

Maintenance 59

Maintenance Guest Satisfaction Information Property Management 59

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

Guest Satisfaction 94

Guest Satisfaction Housekeeping Article Reservations 94

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. 7 Must-Have Software for Hotels 1.

POS Systems 66

POS Systems Book Pricing Catering 66

Hotelogix

SEPTEMBER 13, 2024

Hoteliers can check their property’s star rating through their local tourism board or the organization responsible for star ratings in their region. Additionally, many online platforms and travel guides also reflect the current ratings of hotels, providing an accessible way for both guests and hoteliers to view this information.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Hoteliers can check their property’s star rating through their local tourism board or the organization responsible for star ratings in their region. Additionally, many online platforms and travel guides also reflect the current ratings of hotels, providing an accessible way for both guests and hoteliers to view this information.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

Hotelogix

SEPTEMBER 12, 2024

A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information. What is Hotel PMS?

Property Management 130

Property Management Housekeeping Maintenance Server 130

eZee Absolute

SEPTEMBER 26, 2024

Remember, data analysis is not about blaming guests, but about understanding their needs and preferences to improve your services. By analyzing no-show data, you’ll uncover valuable lessons to inform your strategies, optimize operations, and boost revenue. Utilize automated reminders and notifications to keep guests informed.

Guest Satisfaction 52

Guest Satisfaction Book Communication Front Desk Operations 52

STAAH

MARCH 21, 2023

STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction. Sentiment analysis This feature uses natural language processing to analyze guest reviews and feedback and categorize them as positive, negative, or neutral.

Guest Satisfaction 80

Guest Satisfaction Demo Scheduling Accounting 80

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

Pricing 102

Pricing Guest Satisfaction Article Book 102

Revenue Hub

JUNE 7, 2023

By providing a seamless and intuitive guest experience , hotels can improve guest satisfaction and encourage repeat bookings. 4) Real-Time Availability and Pricing A booking engine integrates with a hotel’s property management system (PMS) to provide accurate, up-to-date information on room availability and pricing.

Book 82

Book Guest Satisfaction Pricing Reservations 82

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Other data sources show 57% of US travellers think brands should tailor their information based on personal preferences or past behaviours.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotel Owner

OCTOBER 6, 2022

And the solution garnering the greatest consideration often is the property management system. That’s why many are looking to resume tech initiatives that were put on hold during the chaos of Covid-19 and others are planning new ones. Insights about hotel PMS technology.

Download 105

Download Guest Satisfaction Maintenance Information 105

Revenue Hub

DECEMBER 11, 2023

It is necessary to shift towards guest-centric strategies catering to guests’ nuanced needs and preferences. A guest-centric approach is the only viable pathway to grow revenue and profits in a landscape where traditional revenue enhancement avenues have been fully explored and maximized.

Guest Satisfaction 95

Guest Satisfaction Article Blog Catering 95

Hotelogix

JULY 11, 2024

It's not just about selling more rooms; it's about selling at the best rates to the right guests at the right time through the right channels. By leveraging data and market insights, revenue management allows you to make informed and data-driven decisions to drive sales, occupancy, profitability, and sustainable growth.

Pricing 130

Pricing Download Book Budgeting 130

NV Hotels

OCTOBER 3, 2023

Our guest blogger today is Virdee giving us great information about HotelKey. Hilton recently announced its rollout of HotelKey’s Property Engagement Platform (PEP) that is going to reach over 7,000 Hilton properties by 2026. Hilton decided to buy instead of build its next generation of property management software.

Guest Satisfaction 52

Guest Satisfaction Training Property Management Information 52

eZee Absolute

AUGUST 26, 2024

However, their excitement quickly turned to frustration when they were forced to wait over 20 minutes at the reception as the receptionist, despite being courteous, struggled to locate their email booking information. This unexpected delay left the guests feeling disappointed, overshadowing the start of their much-anticipated vacation.

Book 52

Book Guest Satisfaction Housekeeping Information 52

STAAH

FEBRUARY 14, 2024

It acts as a window between the Property Management System (PMS) and various third-party channels, ensuring seamless communication of vital data such as room inventory, rates, availability, and reservations. Satisfied guests are more likely to become repeat customers, fostering loyalty and positive reviews.

Reservations 90

Reservations Book Guest Satisfaction Pricing 90

SiteMinder

APRIL 10, 2024

At Nira Caledonia, a 27-room boutique hotel located in the heart of Edinburgh, there’s a constant drive towards excellence when it comes to traveller experiences, guest satisfaction, and creating a rich cultural community. Since guests seldom return, it is crucial to target new potential customers who are pre-screened,” she explained.

Communication 98

Communication Book Guest Satisfaction Marketing 98