InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

STAAH

JUNE 4, 2024

Secure Payment Gateway: Once guests finalize their bookings, the booking engine securely processes payments, encrypting sensitive information to ensure data protection. Confirmation and Communication: Upon successful booking, guests receive instant confirmation via email or SMS, outlining reservation details and pertinent information.

Book 91

Book Guest Satisfaction Reservations Communication 91

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 104

Guest Satisfaction Pricing Housekeeping Communication 104

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. Initial costs and maintenance Implementing contactless technology comes with significant upfront costs.

Guest Satisfaction 116

Guest Satisfaction Maintenance Concierge Catering 116

Revenue Hub

MARCH 21, 2024

It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 82

Guest Satisfaction Maintenance Article Scheduling 82

Hotel Business

NOVEMBER 27, 2023

They have that support on there, but also that guest isn’t waiting days [for the issue] to be taken care of.” If, for example, a guest has an issue in their room that requires maintenance, an employee will enter it into the system. I see maintenance already closed it out. Is everything good?’

Maintenance 111

Maintenance Communication Guest Satisfaction Information 111

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotel Business

AUGUST 1, 2023

Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Network reliability and coverage: Ensuring consistent, reliable network connectivity is not only crucial for guest satisfaction, but more importantly, it affects safety.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

Hotel Owner

JULY 18, 2024

Whether they are streaming films, conducting virtual meetings, researching the local area, or staying in touch with loved ones, guests require fast and reliable Wi-Fi. Hotels can ensure robust connectivity by investing in high-capacity networks and performing regular maintenance checks.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Revenue Hub

NOVEMBER 10, 2023

. #3 Service and WiFi Continue to Shape Guest Satisfaction Impact Scores use review data to determine how different factors affect the scores that guests leave.

Guest Satisfaction 86

Guest Satisfaction Maintenance Article Information 86

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

Travel and Tourism 93

Travel and Tourism Guest Satisfaction Events Housekeeping 93

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Owner

OCTOBER 6, 2022

The report serves as a guide, sharing the insights and objectives of independent hoteliers seeking PMS upgrades and providing a better understanding of the competitive landscape – and information to make the best PMS selection for your business. Insights about hotel PMS technology.

Download 105

Download Guest Satisfaction Maintenance Information 105

Hotelogix

JULY 11, 2024

It's not just about selling more rooms; it's about selling at the best rates to the right guests at the right time through the right channels. By leveraging data and market insights, revenue management allows you to make informed and data-driven decisions to drive sales, occupancy, profitability, and sustainable growth.

Pricing 130

Pricing Download Book Budgeting 130

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

SEPTEMBER 16, 2024

Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

AUGUST 21, 2024

Whether you are an aspiring hotel manager or looking to advance your career in the hospitality sector, understanding what you could aim for is vital for making informed career decisions and achieving professional success. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

JULY 8, 2024

This enables businesses to make informed decisions about products to order and pricing strategies Key risks and challenges in supply chain inventory management Managing inventory accurately can be complex. This is important in the hospitality industry to ensure guest satisfaction.

Procurement 52

Procurement Maintenance Housekeeping Hospitality Management 52

Revenue Hub

OCTOBER 25, 2023

Subscribe to our weekly newsletter and stay up to date Let us try to understand the merits and applications of GDS and Channel Managers to help you make an informed decision. Channel Managers ensure that your room availability and pricing information is consistent across all platforms in real-time. appeared first on Revenue Hub.

Book 96

Book Reservations Pricing Information 96

Revenue Hub

DECEMBER 8, 2023

What’s more, task automation technology will have a significant impact on the hospitality industry by revolutionizing various aspects of hotel operations, from maintenance to revenue management. This allows for proactive maintenance, saving money in the long run.

Travel and Tourism 97

Travel and Tourism Procurement Maintenance Information 97

SiteMinder

JULY 29, 2024

Hotel profit margin is defined by the percentage of a hotel’s revenue remaining after subtracting all business expenses, including staff costs, maintenance, and marketing. Consider how you spend less on energy, limit your waste, reduce cleaning and maintenance expenses, lower your cost of guest acquisition, boost staff efficiency, and more.

Maintenance 52

Maintenance Reservations Book Blog 52

Hotel Business

FEBRUARY 15, 2023

By Richard Neville As executives in the global hospitality sector assess new market dynamics in the aftermath of a long pandemic season, they are coming to grips with significant shifts in what travelers worldwide now expect regarding their digital entertainment and information needs. Richard Neville is chief technology officer at VITEC.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Hospitality Management 52

Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

Metasphere

SEPTEMBER 21, 2023

This redistribution of responsibilities can improve overall employee satisfaction and lead to a more motivated and engaged workforce. Maintenance and energy management become more efficient, as robots can detect and address issues before they escalate, resulting in cost savings and minimizing downtime.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

SiteMinder

AUGUST 29, 2023

By breaking down these costs, hoteliers can make informed decisions, allocate resources efficiently, and ensure the long-term sustainability of their establishment. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

STAAH

AUGUST 1, 2023

Respond promptly to guest inquiries : Respond quickly and professionally to guest inquiries and concerns. This might include answering questions about hotel amenities, resolving complaints, or addressing maintenance issues. This will allow you to respond to reviews and update your listing with accurate information.

Customer Service 88

Customer Service Maintenance Book Guest Satisfaction 88

Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. Here’s a closer look at the responsibilities and duties typically associated with the role: Enhancing guest satisfaction: improving customer satisfaction by overseeing all aspects of the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

SiteMinder

SEPTEMBER 6, 2023

So, in essence, an effective online booking process is not just a feature; it’s an essential strategy for business growth and guest satisfaction. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Book 98

Book Reservations Blog Information 98

Les Roches

JULY 4, 2024

Lodging operations and management Courses should cover the intricacies of managing accommodation, including topics such as front office procedures, housekeeping management, facility maintenance and guest relations.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

eZee Absolute

JANUARY 9, 2024

They securely capture and transmit payment information, facilitating seamless processes at various touchpoints such as check-in desks, restaurants, and mobile service areas. The versatility of these terminals not only caters to guest preferences but also makes the check-in and check-out processes easier.

Budgeting 59

Budgeting Information Training Communication 59

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Salary range: $93,000 to $138,000.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

SEPTEMBER 21, 2023

Unlike static images, virtual tours provide transparency, trust, and personalization, empowering travelers to make informed decisions about their accommodations. Why are Virtual Tours for Hotels Effective in Attracting More Guests? Moreover, the versatility of virtual tours means that they can be easily updated or modified as needed.

Book 52

Book Information Marketing Guest Satisfaction 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Hotelogix

FEBRUARY 4, 2024

Housekeeping A clean and well-maintained room is essential for guest satisfaction. You'll always know which rooms are ready for guests. Maintenance requests: If a guest reports a maintenance issue, you can create a maintenance request, assign it to a staff member, and track its progress.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147