Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

NOVEMBER 9, 2023

Your hotel’s staff must go the extra mile in exceeding customer expectations and should offer an impeccable service, for enhanced customer loyalty. Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Is your guest happy with the room service?

Housekeeping 245

Housekeeping Book Guest Satisfaction Blog 245

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. It provides an up-to-date overview of all tasks, guest requests, and complaints, organized by room and staff.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Metasphere

DECEMBER 5, 2024

Guests expect seamless experiences, from booking to checkout, while hotel management faces the challenge of balancing operational excellence and exceptional guest satisfaction. Relying on manual processes or outdated systems can lead to inefficiencies, errors, and dissatisfied guests.

Housekeeping 52

Housekeeping Scheduling Budgeting Guest Satisfaction 52

Hotelogix

NOVEMBER 7, 2024

In hospitality, the term "hospitality" goes beyond just providing service—it’s about creating a warm, welcoming environment where guests feel like part of the family. As hoteliers, our goal is simple: deliver exceptional service that makes every guest feel special. Guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. Not all hotel management services are one-size-fits-all. 9% of guest complaints are centered around the service of the hotel. The challenge here is finding ways to increase guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction. Personalized experience As a small hotel owner, exceeding your guests' expectations builds strong connections.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

APRIL 22, 2024

By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. It not only enhances guest satisfaction but also boosts loyalty and repeat business. Initially, identifying your most effective channel is crucial.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

InnQuest

SEPTEMBER 13, 2022

With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction. Automated housekeeping processes. Automated food service. What is Hotel Automation? Digital check-in kiosks.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

STAAH

APRIL 9, 2024

Frontline staff possess the unique ability to directly influence guest spend through personalised interactions and service offerings. Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Facility Management Accounting 105

Revenue Hub

AUGUST 29, 2024

NB: This is an article from Atomize , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date It’s not just about staying ahead of the curve – it’s about ensuring smooth and efficient operations that empower your staff to focus on what truly matters: delivering personalized services that enhance the guest experience.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Article Reservations 109

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. The goal of automation is to reduce manual workload, improve accuracy, and enhance the overall guest experience. Improved Guest Experience Guests today expect fast, reliable service.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. The goal of automation is to reduce manual workload, improve accuracy, and enhance the overall guest experience. Improved Guest Experience Guests today expect fast, reliable service.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. By integrating all aspects of hotel management, guests enjoy a smoother, less stressful travel.

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

NV Hotels

SEPTEMBER 13, 2022

Guests can tip employees by simply scanning a QR code or clicking a link — no cash or app download required. Guests can reward employees for outstanding service. Developed for hospitality and service businesses by former hoteliers who understand the importance and complexities of tipping. • With youtip , everyone wins.

Download 93

Download Guest Satisfaction Housekeeping Blog 93

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference. the same goes for hotel stays.

Workshop 107

Workshop Guest Satisfaction Housekeeping Article 107

Hotel Business

JULY 6, 2023

At HITEC Toronto, DISH Business introduced its OnStream platform and LG Electronics showcased Apple AirPlay on its hotel TVs as the first provider to offer the service in guestrooms. Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As

Special Events 98

Special Events Download Guest Satisfaction Housekeeping 98

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

JUNE 18, 2023

Cost per Occupied Room (CPOR) CPOR gives insight into the total variable costs associated with servicing an occupied room over a given period. These costs may include housekeeping wages, utilities, and amenities. Net Promoter Score (NPS) NPS gauges customer loyalty by asking guests how likely they are to recommend your hotel to others.

Book 105

Book Strategic Planning Guest Satisfaction Housekeeping 105

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

SEPTEMBER 27, 2023

More than 60% of consumers are open to spending more if an additional service complements or enhances their main purchase. While it is great to be able to provide guests with a wide array of services, the overhead to provide each service must be taken into consideration.

Reservations 109

Reservations Guest Satisfaction Housekeeping Article 109

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience? This applies to both acquiring new guests and retaining current ones. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

FEBRUARY 16, 2023

Hotels have long sought to understand the needs of their guests in order to provide the best possible service. These insights lie in untapped guest data. Using a blend of data analysis and consumer psychology can help provide that springboard into guest engagement and loyalty that hotels need. Data has the answer.

Guest Satisfaction 98

Guest Satisfaction Article Housekeeping Information 98

Revenue Hub

AUGUST 1, 2023

Subscribe to our weekly newsletter and stay up to date In this blog, we will explore five exceptional examples of hotel managers who have mastered the art of responding to reviews and turned potentially negative experiences into opportunities for excellent guest satisfaction.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Article Blog 93

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This allows for the reallocation of resources towards other crucial tasks, such as providing exceptional guest service, training staff, and focusing on other areas of your business.

Training 98

Training Guest Satisfaction Housekeeping Scheduling 98

Revenue Hub

MARCH 15, 2023

Guest expectations are behaviors and beliefs that guests anticipate from a hospitality property at every interaction, from the moment they first find your property to check out. These expectations change with new technology, emerging trends, smart services, and different property types. Other guests’ opinions.

Housekeeping 97

Housekeeping Guest Satisfaction Communication Article 97