Hotelogix

JULY 5, 2024

Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  It also sends out automatic emails or messages to guests. 

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotelogix

APRIL 22, 2024

By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. It not only enhances guest satisfaction but also boosts loyalty and repeat business. Read Also: How Hotel Data can revolutionize your property’s performance

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

Revenue Hub

SEPTEMBER 1, 2023

NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation. Uncover the secrets to guest satisfaction and learn how to turn complaints into rave reviews.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. The answer lies in modern property management systems (PMS).

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Article Reservations 109

Hotelogix

MAY 16, 2024

This can be daunting, but leveraging the right technology can transform your hotel into a streamlined, guest-centric, and profitable establishment. Streamline operations with a cloud-based hotel property management system (PMS) Upgrading to a cloud-based Hotel PMS can significantly improve hotel operational efficiency.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

Hotelogix

DECEMBER 19, 2024

This information comes from many places such as: Property Management Systems (PMS) Point of Sale (POS) systems Customer Relationship Management (CRM) databases Online review platforms   Social media channels Competitor pricing data Market trends and economic indicators Data Integration After collecting the data, we need to integrate it.

Maintenance 100

Maintenance Training Pricing Book 100

Hotel Business

JULY 6, 2023

Guests are able to easily request linens, housekeeping, room service and other amenities right from their TV. “As OnStream provides guests with an experience while offering hotels the opportunity to stand out from competitors.”

Special Events 98

Special Events Download Guest Satisfaction Housekeeping 98

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Larry Mogelonsky

DECEMBER 11, 2023

It follows that a top priority should be tightening cost controls to optimize profitability ahead of rolling out any new ventures, where traditionally many areas ripe for savings aren’t readily apparent due to the complexity and interconnectedness of hotel operations across multiple properties.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

SEPTEMBER 13, 2024

Implement a Quality Hotel Management System with POS: Utilize a cloud-based property management system (PMS) to simplify operations and improve guest services, which can directly impact your hotel’s star rating. The software also provides valuable insights into guest preferences and operational performance.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Implement a Quality Hotel Management System with POS: Utilize a cloud-based property management system (PMS) to simplify operations and improve guest services, which can directly impact your hotel’s star rating. The software also provides valuable insights into guest preferences and operational performance.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

OCTOBER 1, 2024

Hotel automation is the use of technology to perform routine tasks and manage operations in a hotel with minimal human intervention. This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

DECEMBER 8, 2023

Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%. Automation technologies make a difference in hotel operations and efficiency to streamline back-office tasks such as inventory management, accounting, and payroll processing.

Travel and Tourism 109

Travel and Tourism Procurement Maintenance Information 109

SiteMinder

SEPTEMBER 10, 2024

This is different from fixed costs, which remain stable regardless of guest numbers, such as staff salaries, property taxes, insurance and more. What is cost per occupied room in housekeeping? In housekeeping, cost per occupied room has a similar meaning as it does for a hotel generally.

Cost Reduction 52

Cost Reduction Housekeeping Guest Satisfaction Pricing 52

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

AUGUST 26, 2024

Challenges: Navigating Operational Hurdles Before adopting YCS solutions, Robusta Retreat faced significant operational challenges that hampered guest satisfaction and staff efficiency. The hotel’s reliance on manual processes for managing room bookings led to frequent check-in delays, overbookings, and missed special requests.

Book 52

Book Guest Satisfaction Housekeeping Information 52

Hotel Business

JUNE 4, 2024

For example, deploying a mobile app or a lobby kiosk that supports both check-in/checkout and serves as a room key saves time for front-desk staff and is more convenient for guests. Mobile loyalty applications Cost savings aren’t the only way IoT solutions can help boost GOP margins—they can also drive new revenue.

Maintenance 69

Maintenance Guest Satisfaction Property Management Housekeeping 69

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. Familiarity with property management systems, online booking platforms and revenue management software is also seen as a prerequisite.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. Upselling and cross-selling: track guest preferences and booking history, allowing hotels to offer personalised upsell and cross-sell offers.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

OCTOBER 14, 2024

Whether it’s updating room availability or alerting guests to a spa opening, real-time communication keeps guests informed and engaged. Streamlined service requests From room service to housekeeping, digital concierges make it easy for guests to request services with just a few clicks.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

eZee Absolute

NOVEMBER 11, 2024

When a guest’s ID is scanned, the information is automatically and accurately entered into your hotel’s Property Management System (PMS). This instant data capture significantly reduces the likelihood of errors that can lead to guests waiting in long queues or facing security concerns.

Reservations 59

Reservations Information Guest Satisfaction Book 59

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 23, 2024

This can include everything from housekeeping supplies to food and beverage inventory. Key positions include: Regional manager : overseeing multiple properties in a specific area, regional managers ensure each hotel meets performance and quality standards.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JANUARY 8, 2024

Seamless customer experience The opportunity to personalize customer experience for guests is also offered by automation. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. Guest experience automation Automation can help deliver pe­rsonalized guest hospitality experiences.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

SiteMinder

JULY 24, 2023

Check-in and check-out dates : These are the dates the guest will be arriving and leaving the hotel. This information is vital for managing room availability and planning housekeeping schedules. It also helps the hotel anticipate and prepare for the guest’s arrival.

Reservations 52

Reservations Book Information Guest Satisfaction 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Business

JULY 13, 2023

Additionally, Nuvola recently launched a two-way integration with Sabre’s property management system, SynXis Property Hub. This new integration allows hotel staff to have a more holistic view of the traveler and run operations on-property smoothly.

Book 52

Book Communication Information Back of House 52

Hotel Owner

NOVEMBER 1, 2024

He asks hoteliers to consider whether traditional roles remain relevant in a digitally enabled environment: “If 95% of your reservations are dropping directly into your property management system from online channels, is a reservations agent really necessary, or can that role be combined with events coordination or reception?”

Event Coordination 52

Event Coordination Book Events Reservations 52