Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

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Guest Satisfaction Pricing Housekeeping Communication 104

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  You can't Gain Actionable Insights Data-driven insights are essential for making informed decisions and optimizing your hotel's performance.

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Guest Satisfaction Housekeeping Demo Blog 130

Hotel Business

SEPTEMBER 3, 2024

If each reservation is on a separate system, then somebody—either the guest or a member of a hotel’s team—needs to adjust all bookings separately, or risk wasting hotel capacity and disappointment—lost revenue and guest satisfaction. This interoperability allows for real-time data sharing and synchronization.

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Guest Satisfaction Reservations Book Presentation 104

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

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Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. This data-driven approach not only improves guest satisfaction but also drives revenue growth.

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Guest Satisfaction Housekeeping Article Reservations 94

Les Roches

AUGUST 21, 2024

Whether you are an aspiring hotel manager or looking to advance your career in the hospitality sector, understanding what you could aim for is vital for making informed career decisions and achieving professional success. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

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Guest Satisfaction Housekeeping Budgeting Events 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

Hotelogix

SEPTEMBER 13, 2024

Additionally, many online platforms and travel guides also reflect the current ratings of hotels, providing an accessible way for both guests and hoteliers to view this information. Its cloud-based PMS allows for unified hotel operations management, from booking and guest management to billing and housekeeping.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, many online platforms and travel guides also reflect the current ratings of hotels, providing an accessible way for both guests and hoteliers to view this information. Its cloud-based PMS allows for unified hotel operations management, from booking and guest management to billing and housekeeping.

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Maintenance Travel and Tourism Customer Service Concierge 100

NV Hotels

NOVEMBER 7, 2023

Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors. Informed Decision-Making: The wealth of data gathered by RTLS provides valuable insights into guest behavior and hotel operations.

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Housekeeping Guest Satisfaction Customer Service Information 52

Hotel Owner

FEBRUARY 7, 2023

The day starts with a debrief on the evening before from the night staff; anyone that has worked as a front-desk manager knows that information flow is the key to being able to get the job done well. When the information is received, it is distributed to the teams so that room allocation and housekeeping priorities can be aligned.

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Housekeeping Communication Information Scheduling 102

NV Hotels

SEPTEMBER 13, 2022

For more information visit www.youtip.money. A convenient way for guests to tip housekeeping staff, bell staff, valets, and other employees using a digital wallet or payment card on their smartphone. . • Thank you to our member blogger, youtip, for this informative blog post today. Benefits of youtip. •

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Download Guest Satisfaction Housekeeping Blog 93

Hotelogix

NOVEMBER 9, 2023

Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Is your guest happy with the room service?

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Housekeeping Book Guest Satisfaction Blog 245

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk.

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Concierge Communication Guest Satisfaction Reservations 52

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

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Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

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Workshop Guest Satisfaction Housekeeping Training 87

SiteMinder

SEPTEMBER 10, 2024

This is different from fixed costs, which remain stable regardless of guest numbers, such as staff salaries, property taxes, insurance and more. What is cost per occupied room in housekeeping? In housekeeping, cost per occupied room has a similar meaning as it does for a hotel generally.

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Cost Reduction Housekeeping Guest Satisfaction Pricing 52

eZee Absolute

JANUARY 16, 2024

In this dynamic environment, staying informed and inspired is crucial for hoteliers to thrive. From staff shortage to housekeeping issues, from staying competitive to operational issues, this blog explores all and discusses effective ways to solve them. The more satisfied your guests are, the more successful your business is.

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Blog Guest Satisfaction Pricing Marketing 102

STAAH

MARCH 26, 2024

Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities. Showcase staff members going extra mile to ensure guest satisfaction and top-notch hospitality.

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Travel and Tourism Guest Satisfaction Events Housekeeping 93

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

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Communication Training Guest Satisfaction Budgeting 100

Hotel Business

NOVEMBER 21, 2023

Your prevention plan should include informal inspections performed by your housekeeping staff during every room turnover. Bed bugs can be a nightmare for hotels and their guests, but the installation of Active Guard makes the battle against these pests far more manageable. Click here to learn more.

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Guest Satisfaction Housekeeping Presentation Article 80

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Hotel Owner

MARCH 9, 2023

.” Apologise Offer a sincere apology for any inconvenience or negative experience the guest may have had. An apology can go a long way in diffusing a situation and demonstrating that you value guest satisfaction. This shows that you are open to feedback and willing to engage with guests to address any issues.

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Guest Satisfaction Housekeeping Information Training 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. What is hotel operation management?

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Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JULY 1, 2024

Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests. Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas.

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Concierge Guest Satisfaction Housekeeping Server 52

eZee Absolute

AUGUST 26, 2024

However, their excitement quickly turned to frustration when they were forced to wait over 20 minutes at the reception as the receptionist, despite being courteous, struggled to locate their email booking information. This unexpected delay left the guests feeling disappointed, overshadowing the start of their much-anticipated vacation.

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Book Guest Satisfaction Housekeeping Information 52

Hotel Owner

JUNE 18, 2023

The importance of KPIs in the hotel industry cannot be overstated—they facilitate decision-making, inform strategic planning, and ultimately drive business growth. ADR helps hoteliers understand the potential and actual revenue per room, enabling informed pricing decisions. Booking Channels Identifying which channels (e.g.,

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Book Strategic Planning Guest Satisfaction Housekeeping 105

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Revenue Hub

AUGUST 1, 2023

Subscribe to our weekly newsletter and stay up to date In this blog, we will explore five exceptional examples of hotel managers who have mastered the art of responding to reviews and turned potentially negative experiences into opportunities for excellent guest satisfaction. But this manager really nails this particular response.

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Guest Satisfaction Housekeeping Article Blog 72

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. Other data sources show 57% of US travellers think brands should tailor their information based on personal preferences or past behaviours.

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Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

FEBRUARY 16, 2023

Using a blend of data analysis and consumer psychology can help provide that springboard into guest engagement and loyalty that hotels need. At the base of it, guest data is private, personally identifiable information that is related to the guest, all of it is crucial in helping hotels service guests better and sustainably over a long term.

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Guest Satisfaction Article Housekeeping Information 95

SiteMinder

MAY 30, 2024

A seamless check-out process can reduce wait times, minimise errors, and increase guest satisfaction. Moreover, it provides opportunities to engage guests with last-minute upsells, loyalty programmes, and personalised services that can drive repeat business and boost your bottom line. and 12 p.m.

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Guest Satisfaction Housekeeping Reservations Information 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. The sector is undergoing a significant transformation, driven by shifting consumer preferences and technological advancements.

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Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

Hotelogix

MAY 16, 2024

Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors.   Improved decision-making: Gain insights into business performance and market trends to make informed pricing decisions.

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Revenue Hub

MARCH 15, 2023

Optional housekeeping. According to a Best Western survey, over 70% of customers prefer skipping daily housekeeping. These reviews contain valuable information for hoteliers to identify areas of improvement and where they are performing well. SMS instead of email.

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Housekeeping Guest Satisfaction Communication Article 78

SiteMinder

AUGUST 29, 2023

By breaking down these costs, hoteliers can make informed decisions, allocate resources efficiently, and ensure the long-term sustainability of their establishment. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

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Housekeeping Book Guest Satisfaction Maintenance 52