Hotelogix

MARCH 21, 2025

Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Welcome to the hospitality future, where AI messaging is transforming guest experience and operational effectiveness. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 24, 2024

A Central Reservation System (CRS)  helps hotels manage room availability, pricing, and bookings from different channels. These channels include Online Travel Agencies (OTAs) like Booking.com, direct bookings through the hotel’s website, and Global Distribution Systems (GDS).

Reservations 130

Reservations Guest Satisfaction Pricing Book 130

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. This can lead to different challenges for hotels, leading to financial losses and wasted resources. Understanding the intricacies of no-shows is important for effective hotel management.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Revenue Hub

JULY 3, 2023

Hotel cancellations are an inherent challenge in the hospitality industry, impacting both revenue and operational efficiency. NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts.

Guest Satisfaction 98

Guest Satisfaction Communication Book Customer Service 98

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Book Guest Satisfaction Pricing 221

Hotelogix

FEBRUARY 13, 2025

In today's digital world, your hotel's website is often the first thing potential guests see. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests. If your website fails to attract and convert these potential guests, you lose a lot of money.

Book 130

Book Catering Reservations Demo 130

Revenue Hub

SEPTEMBER 27, 2024

Independent hotels often face unique challenges. Without the brand recognition and resources of larger chains, independent hotels must find creative and effective ways to not only attract and retain guests, but to convert these guests from “lookers to bookers”. This can be a disservice to both the hotel and its guests.

Reservations 109

Reservations Guest Satisfaction Training Article 109

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Use digital consent forms for all charges to ensure guest acknowledgment.

Document 100

Document Communication Book Reservations 100

Hotelogix

NOVEMBER 7, 2024

In the competitive world of hospitality, having a strong sales strategy is key to ensuring your hotel's success. The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. A loyalty program can encourage guests to keep coming back, which boosts your occupancy rate.

Pricing 130

Pricing Book Events Demo 130

Revenue Hub

JANUARY 7, 2025

In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.

Guest Services 107

Guest Services Concierge Guest Satisfaction Housekeeping 107

InnQuest

OCTOBER 3, 2023

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. They often have a broad customer base, allowing you to attract different types of guests.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Revenue Hub

MARCH 21, 2025

Effective hotel sales strategies are essential for increasing occupancy, driving revenue, and maintaining competitiveness in the hospitality market. Effective strategies not only focus on selling rooms but also on enhancing guest experiences to build loyalty and encourage repeat visits. Top 10 Hotel Sales Strategies to Implement 1.

Guest Satisfaction 69

Guest Satisfaction Book Article Pricing 69

Revenue Hub

JANUARY 27, 2025

A well-implemented hotel guest follow-up strategy not only increases direct bookings but also fosters long-term guest loyalty. But what does a hotel guest follow-up mean, and how can it directly impact your revenue? Whats a Hotel Guest Follow-Up? Why Should My Hotel Follow Up With Guests?

Article 97

Article Book Guest Satisfaction Reservations 97

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Variable Costs Variable costs are directly tied to how busy your hotel is. Did You Know?

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for.

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

Reservations 100

Reservations Book Information Guest Satisfaction 100

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Where Do Hotel Customers Start Their Booking Journey?

Book 222

Book Blog Reservations Information 222

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

FEBRUARY 26, 2025

Hyper-personalization is poised to be the next big revenue driver for hotels. By meeting guests where they are and anticipating their needs, hotels can build stronger loyalty and capture more revenue from existing and new guests. This emotional connection can turn a one-time visitor into a lifelong advocate.

Guest Satisfaction 92

Guest Satisfaction Article Book Reservations 92

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

OCTOBER 28, 2024

Hotels can maximize their sales during this festive season with thoughtful planning and the right tools. Hotels can offer attractive, all-inclusive packages that appeal to travelers seeking convenience and memorable moments. Check out our top 8 tips to increase sales for hoteliers this holiday.

Strategic Planning 62

Strategic Planning Guest Satisfaction Presentation Article 62

Hotelogix

APRIL 22, 2024

Harnessing hotel data is essential for navigating the modern hospitality landscape, enhancing operational efficiency, and tailoring marketing efforts to meet guest preferences better. Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotelogix

OCTOBER 17, 2024

They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.

Book 130

Book Reservations Information Demo 130

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. How to reach guests after they leave your hotel?

Communication 108

Communication Article Guest Satisfaction Book 108

MEWS

NOVEMBER 21, 2024

A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and daily front desk tasks like check-in and check-out. It helps enhance operational efficiency, boost guest satisfaction and help generate revenue.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Property Management Reservations 130

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel. Hotels list their properties - rates, and availability on them.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

OCTOBER 17, 2024

Running a hotel isn't just about providing a great guest experience; it's also about understanding the numbers behind your operations. Key Performance Indicators (KPIs) play a crucial role in this process, acting as essential tools that can help hotel managers and owners gain insights into their property's performance.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

FEBRUARY 17, 2025

Introduction: The Hidden Revenue Killer for Hotels Did you know that hotels utilizing a mix of OTAs, metasearch engines, and direct booking strategies experience significantly higher revenue growth than those relying on a single channel? With the hotel industry in the USA valued at $114.7

Book 100

Book Pricing Marketing Accounting 100