InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

SEPTEMBER 27, 2024

Independent hotels often face unique challenges. Without the brand recognition and resources of larger chains, independent hotels must find creative and effective ways to not only attract and retain guests, but to convert these guests from “lookers to bookers”. This can be a disservice to both the hotel and its guests.

Reservations 109

Reservations Guest Satisfaction Training Article 109

InnQuest

OCTOBER 3, 2023

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. They often have a broad customer base, allowing you to attract different types of guests.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is becoming an increasingly popular pricing model in the hotel industry. NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for.

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Where Do Hotel Customers Start Their Booking Journey?

Book 222

Book Blog Reservations Information 222

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Hotelogix

NOVEMBER 28, 2024

Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. Outdoor adventures?

Housekeeping 147

Housekeeping Budgeting Demo Pricing 147

Hotelogix

NOVEMBER 28, 2024

From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. It can directly impact revenue, guest satisfaction, and your ability to scale. It automatically updates room availability, rates, and reservations across all these platforms.

Book 130

Book Property Management Reservations Pricing 130

Hotelogix

APRIL 22, 2024

Harnessing hotel data is essential for navigating the modern hospitality landscape, enhancing operational efficiency, and tailoring marketing efforts to meet guest preferences better. Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotelogix

OCTOBER 17, 2024

They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. They minimize overbookings, streamline the reservation process, and drive revenue.

Book 130

Book Reservations Demo Information 130

Hotelogix

FEBRUARY 4, 2024

As a small hotel owner, you likely have a lot on your plate already. There's a lot to juggle - from managing staff to ensuring your guests are satisfied with their experience. One way to make your job easier is to Implement hotel management software. Front Office The front office is the heart of any hotel.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel. Hotels list their properties - rates, and availability on them.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

MEWS

NOVEMBER 21, 2024

A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and daily front desk tasks like check-in and check-out. It helps enhance operational efficiency, boost guest satisfaction and help generate revenue.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Property Management Reservations 130

Hotelogix

JANUARY 30, 2024

As a hotelier, monitoring your hotel's performance is paramount to ensuring smooth operations and maximizing revenue. In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences.

Housekeeping 147

Housekeeping Reservations Budgeting Information 147

Hotelogix

OCTOBER 17, 2024

Running a hotel isn't just about providing a great guest experience; it's also about understanding the numbers behind your operations. Key Performance Indicators (KPIs) play a crucial role in this process, acting as essential tools that can help hotel managers and owners gain insights into their property's performance.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Hospitality Net

SEPTEMBER 19, 2024

Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business.

Guest Satisfaction 109

Guest Satisfaction Reservations 109

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

Property Management 130

Property Management Housekeeping Maintenance Server 130

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Revenue Hub

FEBRUARY 6, 2024

Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability. By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Some potential guests will, of course, simply retry.

Book 109

Book Reservations Guest Satisfaction Article 109

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotel Business

SEPTEMBER 3, 2024

This triggered a domino effect, impacting hotel bookings as stranded travelers frantically rebooked flights and adjusted itineraries, leading to a surge in last-minute cancellations and requests to modify their stay. Most reservations tend to include a range of tailored options, from airport pickup, dining reservations and golf bookings.

Guest Satisfaction 104

Guest Satisfaction Reservations Book Presentation 104

Revenue Hub

NOVEMBER 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date These are some of the most common myths that keep hotels from harnessing the full power of their data. Let’s dive in and discover how dispelling these myths can unlock untapped opportunities for growth and excellence in your hotel.

Guest Satisfaction 107

Guest Satisfaction Reservations Information Article 107

Revenue Hub

JUNE 11, 2024

This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue. Efficient handling of these situations ensures that the hotel maximizes its occupancy rates without compromising guest satisfaction.

Guest Satisfaction 108

Guest Satisfaction Training Article Information 108

Hotelogix

AUGUST 13, 2024

In today's fiercely competitive hospitality industry, staying ahead requires attracting more guests and selling more rooms. In this context, one of the most transformative trends reshaping how hotels market and sell their rooms is Attribute-Based Selling (ABS). What is Attribute-Based Selling in Hotels?

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

eZee Absolute

JULY 17, 2024

Celebrant Hotel , located just 2.5 To cater to this influx, Celebrant Hotel had to ensure seamless operations and exceptional guest experiences. Inefficient inventory management led to discrepancies in the availability of stocks, disrupting the smooth functioning of both hotel and restaurant services.

Guest Satisfaction 52

Guest Satisfaction POS Systems Reservations Book 52

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

STAAH

JUNE 4, 2024

Efficiency, convenience, and excellent guest experiences are key factors for the hospitality industry in today’s digital era. The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. What is a Hotel Booking Engine? What is a Hotel Booking Engine?

Book 101

Book Guest Satisfaction Reservations Communication 101

Revenue Hub

OCTOBER 18, 2023

As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. That being said, this blog explores some best practices for avoiding overbooking in the hotel industry as well as how to accurately track occupancy rates and manage inventory across multiple channels.

Reservations 107

Reservations Guest Satisfaction Book Article 107