InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Revenue Hub

JANUARY 7, 2025

In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.

Guest Services 107

Guest Services Concierge Guest Satisfaction Housekeeping 107

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Variable Costs Variable costs are directly tied to how busy your hotel is. Did You Know?

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotel Business

JULY 16, 2024

hotel room of $158.45 in October 2023—virtually every traveler in every hotel price bracket is paying more for a hotel room. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hospitality Net

APRIL 13, 2023

Quore, the leading provider of workflow management and productivity tools for hotels, today announced the latest enhancement to its Preventative Maintenance (PM) capabilities, adding new options and flexibility to scheduling features.

Maintenance 69

Maintenance Workflow Management Guest Satisfaction Scheduling 69

Larry Mogelonsky

JANUARY 27, 2025

The last two decades have seen an explosion in soft-branded hotels, with the past few years in particular seeing many remarkable properties launch or enter development. Overdevelop for Long-Term Asset Appreciation The Florida Keys arent an easy place to build a hotel.

Events 130

Events Guest Satisfaction Maintenance Information 130

Hotelogix

FEBRUARY 4, 2024

As a small hotel owner, you likely have a lot on your plate already. There's a lot to juggle - from managing staff to ensuring your guests are satisfied with their experience. One way to make your job easier is to Implement hotel management software. Front Office The front office is the heart of any hotel.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

MAY 23, 2024

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and offering a guest texting service.

Customer Service 107

Customer Service Guest Satisfaction Housekeeping Communication 107

Hotel Business

SEPTEMBER 7, 2023

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. Currently, just 13% of branded hotels evaluated are meeting these criteria.

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Guest Satisfaction Maintenance Communication Training 111

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. It will lead to revenue leakage.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotel Owner

MARCH 3, 2025

From fast 22kW AC chargers to ultra-rapid DC charging options, RAWs offerings deliver reliability, ease of use, sustainability, and there is no cost to the hotel – from installation to maintenance, this is all taken care of. RAWs commitment to the hospitality sector goes beyond compliance.

Maintenance 52

Maintenance Guest Satisfaction Pricing 52

Hospitality Net

AUGUST 18, 2023

Efficiently managing guest requests and the day-to-day tasks that arise for housekeeping, front office, engineering, and maintenance departments is crucial in any resort or hotel. A system that monitors and tracks these tasks and requests can help save time, money, and resources while elevating guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction Housekeeping Maintenance 98

InnQuest

JUNE 8, 2023

Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations. Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

STAAH

JUNE 4, 2024

Efficiency, convenience, and excellent guest experiences are key factors for the hospitality industry in today’s digital era. The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. What is a Hotel Booking Engine? What is a Hotel Booking Engine?

Book 109

Book Guest Satisfaction Reservations Communication 109

Hotelogix

OCTOBER 25, 2024

Working at a hotel is a lot of work even when there are only a small number of rooms. Ensuring the happiness of the guests and the cleanliness of the rooms is just the start of everything that needs to happen. If things aren’t getting done, or if mistakes are being made, the guests are going to be the ones who get upset.

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

FEBRUARY 25, 2025

The Challenge of Hotel Room Downtime Every unoccupied hotel room due to HVAC maintenance or system failures represents lost revenue. Additionally, when a central system fails, multiple rooms can be affected at once, compounding the impact on revenue and guest satisfaction. Want to Find Out More?

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Maintenance Guest Satisfaction Download Marketing 72

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Room keys are often sent digitally via mobile apps, allowing guests to access their rooms through their phones. This data is invaluable for personalising services and marketing efforts.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

JULY 11, 2024

As an independent hotel owner, you understand the challenges of driving revenue in a competitive market. From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line.   What is Revenue Management in Hotels?

Pricing 130

Pricing Download Book Budgeting 130

Revenue Hub

JULY 24, 2023

The demand for hotel accommodations is closely linked to the demand for travel to a specific destination. Without compelling reasons to visit a particular destination, hotels will find it difficult to generate demand independently. Here are a few aspects of how to manage a seasonal closed hotel. Let’s take a closer look.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. To deal with it, they need user-friendly hotel management software. However, this dedication often comes with a trade-off - grappling with the complexities of hotel management. Let's dive in to know more.  

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

Hotel Business

AUGUST 1, 2023

A Certificate of Occupancy (CO) is a vital requirement before opening your new-build/renovated hotel. Their inspections may cover aspects like secure storage of guest data, proper network security measures and adherence to relevant privacy laws. Without it, you’re subject to massive, compounding fines! Talk to an expert.

Maintenance 98

Maintenance Guest Satisfaction Communication Back of House 98

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. However, with so much content out there, it can be challenging for hotels to get noticed among all the competition.

Travel and Tourism 104

Travel and Tourism Guest Satisfaction Events Housekeeping 104

Hotel Owner

OCTOBER 6, 2022

As independent hoteliers venture into a post-pandemic marketplace with a mix of renewed optimism and understandable uncertainty, one thing is clear: Hotel tech solutions will play an essential role in recapturing revenue and elevating guest experiences. Insights about hotel PMS technology. Louise Casamento .

Download 105

Download Guest Satisfaction Maintenance Information 105

Revenue Hub

SEPTEMBER 1, 2023

Imagine a guest arrives at your hotel, ready to have a memorable stay, and something doesn’t go as expected. NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.

Guest Satisfaction 109

Guest Satisfaction Housekeeping Maintenance Pricing 109

Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

STAAH

APRIL 9, 2024

Hospitality belongs to a category of industries known as perishable asset industries, where the product, whether it be a hotel room, a restaurant table, or a flight seat loses its value if it goes unsold. Housekeeping staff ensure the cleanliness and presentation of hotel rooms, enhancing guest satisfaction and perceived value.

Guest Satisfaction 109

Guest Satisfaction Accounting Facility Management Housekeeping 109

Industry Insights Lodging Magazine

SEPTEMBER 7, 2023

TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance, and staffing. According to the J.D. In the span of a year, […] The post J.D.

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Guest Satisfaction Maintenance Magazine 64