Soft Inn

NOVEMBER 21, 2024

Pricing a hotel room effectively is a complex yet crucial aspect of hotel management. The right pricing strategy can significantly impact a hotel's revenue and guest satisfaction. This guide aims to provide you with a comprehensive understanding of the best practices for setting hotel room prices.

Pricing 130

Pricing Guest Satisfaction Article 130

eHotelier

OCTOBER 10, 2024

Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.

Housekeeping 312

Housekeeping Guest Satisfaction 312

eHotelier

JUNE 6, 2024

Customer effort is one of the metrics used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay. In other words, how easy it is for a customer to do something within the guest journey.

Guest Satisfaction 140

Guest Satisfaction Book 140

eHotelier

JULY 23, 2024

Marriott International proudly announces that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments according to the 2024 JD Power Hotel Guest Satisfaction Study.

Guest Satisfaction 130

Guest Satisfaction 130

Hotelogix

OCTOBER 30, 2024

Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Lodging Magazine

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming chain-managed and independently operated hotels.

Guest Satisfaction 106

Guest Satisfaction Magazine 106

Revenue Hub

AUGUST 29, 2024

In today’s competitive travel landscape, independent hotels face a unique challenge: standing out from the crowd and capturing the hearts (and wallets!) We believe in the power of creating unforgettable guest experiences that drive direct bookings and cultivate lifelong loyalty. How To Improve Hotel Guest Satisfaction 1.

Guest Satisfaction 109

Guest Satisfaction Article Book Events 109

Revenue Hub

JANUARY 14, 2025

As we enter 2025, integrating Artificial Intelligence (AI) into hotel pricing strategies continues to revolutionize the hospitality industry. The impact of AI on hotel pricing has deepened and expanded, reshaping the industry in profound ways. billion by 2027, driven by this trend.

Pricing 109

Pricing Guest Satisfaction Book Training 109

Hotelogix

NOVEMBER 28, 2024

Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. Outdoor adventures?

Housekeeping 147

Housekeeping Budgeting Demo Pricing 147

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Leveraging Smart Technology to Enhance the Guest Experience Technology improves the guest experience by giving travelers more options and more control over their stay.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Revenue Hub

JANUARY 10, 2025

The hotel industry faces a significant shift in 2025 with technology and evolving consumer behavior. As guests seek personalized and immersive stays, hoteliers need to adapt. Efficiency is King Save Time for Your Guests The hospitality industry is shifting towards efficiency, allowing for more guest interactions.

Guest Satisfaction 109

Guest Satisfaction Communication Book Article 109

Hotelogix

MARCH 11, 2025

Let's dive deeper into the world of hotel turnover and explore how we can keep our star players on the team. Understanding Hotel Turnover Hotel turnover isn't just a fancy term for "people quitting" - it's a complex issue that can make or break your business. Key Factors Contributing to Hotel Turnover 1.

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Hotelogix

MARCH 21, 2025

Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Welcome to the hospitality future, where AI messaging is transforming guest experience and operational effectiveness. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

eHotelier

SEPTEMBER 26, 2024

Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.

Guest Satisfaction 130

Guest Satisfaction 130

MEWS

AUGUST 6, 2024

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay.

Guest Satisfaction 245

Guest Satisfaction 245

STAAH

MARCH 11, 2025

Guest reviews are more than just ratings, they shape a hotels reputation and influence traveler decisions. Why Guest Reviews Matter Guest reviews play a critical role in shaping a hotel’s reputation and influencing potential guests’ booking decisions. Top Strategies to Increase Guest Reviews 1.

Guest Satisfaction 80

Guest Satisfaction Training Book 80

eHotelier

OCTOBER 21, 2024

Mews, the industry-leading hospitality cloud, has entered into an agreement with BWH Hotels (BWH) to be a certified PMS provider. With Mews, BWH Hotels gains access to one of the most innovative hospitality technologies that boosts operational efficiencies and guest satisfaction.

Guest Satisfaction 237

Guest Satisfaction 237

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hospitality Net

OCTOBER 30, 2024

Designed to enhance both hotel design flexibility and operational efficiency with its sleek, modern minimalistic aesthetic, the Flat eFridge is set to transform hotels in-room F&B services by ensuring heightened profitability and guest satisfaction.

Guest Satisfaction 98

Guest Satisfaction 98

eHotelier

OCTOBER 11, 2022

A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.

Guest Satisfaction 263

Guest Satisfaction 263

Hotel Business

FEBRUARY 25, 2025

Germantown, TN-based McNeill Hotel Company (MHC) has promoted Jesse Kremer from regional director, operations to the new position of VP, hotel operations. Since joining McNeill Hotel Company in February 2022 as regional director, operations, Jesse has played a key role in supporting our teams and driving operational excellence.

Guest Satisfaction 102

Guest Satisfaction 102

Revfine

NOVEMBER 17, 2024

From email and SMS to front desk conversations, learn how a multi-channel approach and data-driven technology can improve guest satisfaction, increase revenue, and create memorable experiences that set your hotel apart.

Communication 98

Communication Guest Satisfaction 98

Revenue Hub

NOVEMBER 11, 2024

As the number of guest review platforms continues to grow, guest feedback and satisfaction scores have become valuable resources for improving operations and enhancing the guest experience. Guests leave feedback across various platforms—whether through brand surveys, online reviews, or social media comments.

Guest Satisfaction 107

Guest Satisfaction Article 107

Hospitality Net

OCTOBER 27, 2024

Sleep tourism may be a relatively new buzz term, but for hospitality it isn’t really anything novel; it’s an extension and more deliberate expansion of what hotels aim to achieve each and every night. After all, one of the hallmarks of guest satisfaction, and a core part of any hotelier’s duty of care, is whether or not the guest slept well.

Guest Satisfaction 96

Guest Satisfaction 96

eHotelier

MARCH 3, 2024

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

Guest Satisfaction 290

Guest Satisfaction 290

Hotelogix

NOVEMBER 28, 2024

From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. It can directly impact revenue, guest satisfaction, and your ability to scale. A good hotel channel manager can make a huge difference for small properties too.

Book 130

Book Property Management Reservations Pricing 130

Revenue Hub

NOVEMBER 19, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date These are some of the most common myths that keep hotels from harnessing the full power of their data. Let’s dive in and discover how dispelling these myths can unlock untapped opportunities for growth and excellence in your hotel.

Guest Satisfaction 108

Guest Satisfaction Reservations Information Article 108

eHotelier

MARCH 20, 2024

Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

FEBRUARY 14, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Guest Satisfaction 278

Guest Satisfaction 278

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Owner

NOVEMBER 18, 2024

With EV adoption in the UK tripling over the last three years , driven by the government’s ambitious plan to ban new ICE (Internal Combustion Engine) vehicle sales by 2030, now is as good a time as any for hotels to get involved. Research also indicates that 48% of EV drivers would not stay at a hotel without onsite EV charging.

Guest Satisfaction 119

Guest Satisfaction Maintenance Book Marketing 119

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. It not only shows appreciation but also strengthens guest relationships and sets the stage for repeat business. This small gesture can significantly impact guest loyalty and positive word-of-mouth recommendations.

Communication 89

Communication Guest Satisfaction Article Book 89

Hotel Business

DECEMBER 10, 2024

Entitled Harnessing Tipping Data to Empower and Motivate Hospitality Workers, the report offers a comprehensive analysis of tipping behaviors and patterns across a diverse sample of hotels utilizing the companys digital tipping software.

Guest Satisfaction 105

Guest Satisfaction Document Hospitality Management 105

Hotelogix

JANUARY 19, 2025

Whether it’s managing the front desk or optimizing housekeeping, the right PMS simplifies operations, improves guest experiences, and enhances profitability. What is Hotel Management Software? Hotel management software, or PMS, is a centralized system that automates operations and provides actionable insights.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Hotel Business

SEPTEMBER 23, 2024

Any hotelier will tell you that the hotel economy has been faced with constricting profitability potential for years. Hotel rates are as high as hoteliers feel they can charge, and they have to find different ways to lower costs. Technology is kind of the Wild West for hotels,” said Blank. “We

Guest Satisfaction 100

Guest Satisfaction Download Back of House 100

STAAH

JANUARY 21, 2025

As the hospitality industry continues to evolve, staying ahead of emerging trends is essential for hotels aiming to attract and retain guests. The year 2025 promises to be transformative, with innovations and shifts in guest expectations driving change. Hyper-Personalization Personalization will set hotels apart.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. How to Delight and Surprise Hotel Guests?  At the core of all this?

Guest Satisfaction 200

Guest Satisfaction Training Demo Housekeeping 200