eHotelier

JULY 23, 2024

Marriott International proudly announces that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments according to the 2024 JD Power Hotel Guest Satisfaction Study.

Guest Satisfaction 130

Guest Satisfaction 130

Lodging Magazine

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming chain-managed and independently operated hotels.

Guest Satisfaction 105

Guest Satisfaction Magazine 105

Revenue Hub

AUGUST 29, 2024

In today’s competitive travel landscape, independent hotels face a unique challenge: standing out from the crowd and capturing the hearts (and wallets!) We believe in the power of creating unforgettable guest experiences that drive direct bookings and cultivate lifelong loyalty. How To Improve Hotel Guest Satisfaction 1.

Guest Satisfaction 109

Guest Satisfaction Article Book Events 109

eHotelier

SEPTEMBER 26, 2024

Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

OCTOBER 21, 2024

Mews, the industry-leading hospitality cloud, has entered into an agreement with BWH Hotels (BWH) to be a certified PMS provider. With Mews, BWH Hotels gains access to one of the most innovative hospitality technologies that boosts operational efficiencies and guest satisfaction.

Guest Satisfaction 237

Guest Satisfaction 237

eHotelier

MARCH 3, 2024

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

Guest Satisfaction 290

Guest Satisfaction 290

eHotelier

OCTOBER 11, 2022

A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.

Guest Satisfaction 263

Guest Satisfaction 263

eHotelier

FEBRUARY 14, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Guest Satisfaction 278

Guest Satisfaction 278

eHotelier

MARCH 20, 2024

Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.

Guest Satisfaction 130

Guest Satisfaction 130

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? Let’s get started!

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Business

SEPTEMBER 23, 2024

Any hotelier will tell you that the hotel economy has been faced with constricting profitability potential for years. Hotel rates are as high as hoteliers feel they can charge, and they have to find different ways to lower costs. Technology is kind of the Wild West for hotels,” said Blank. “We

Guest Satisfaction 100

Guest Satisfaction Download Back of House 100

Hospitality Net

NOVEMBER 14, 2024

This new wave of data connectivity allows hotels to securely integrate insights from all facets of their operations in near real-time, giving them control over their data and the ability to access it when and how they want. The hospitality industry has long struggled with fragmented data locked away in isolated systems.

Guest Satisfaction 116

Guest Satisfaction 116

Hotelogix

OCTOBER 10, 2024

It allows guests to check themselves in through hotel kiosks or mobile devices, reducing the need for human interaction. This method not only speeds up the check-in process but also enhances the guest experience, providing convenience and flexibility. What is a Hotel Mobile Self-Check-In App? How Does Self-Check-In Work?

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

InnQuest

OCTOBER 3, 2023

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

eHotelier

MAY 4, 2023

In his new role, McArdle will be responsible for daily operations at the hotel to assure optimum performance, guest satisfaction, and that the property upholds the high-quality standards of the Marriott brand.

Guest Satisfaction 246

Guest Satisfaction 246

Hospitality Net

NOVEMBER 21, 2024

Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency.

Guest Satisfaction 80

Guest Satisfaction Strategic Planning Marketing 80

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Soft Inn

NOVEMBER 21, 2024

Pricing a hotel room effectively is a complex yet crucial aspect of hotel management. The right pricing strategy can significantly impact a hotel's revenue and guest satisfaction. This guide aims to provide you with a comprehensive understanding of the best practices for setting hotel room prices.

Pricing 130

Pricing Guest Satisfaction Article 130

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Soft Inn

MARCH 3, 2024

In this evolving era where technology is designed to help and simplify day-to-day life, the hotel industry has also undergone a lot of transformation. With the rise of Online Travel Agencies (OTAs) and the increasing demand for seamless booking experiences, hoteliers have started to recognize the value of prioritizing direct bookings.

Book 147

Book Guest Satisfaction 147

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

AUGUST 8, 2023

When it comes to hotel businesses, one must continuously strive to achieve a balance between the customer experience and pricing. Hotels follow different pricing strategies to get there and seasonal pricing remains one of the most important. In this blog, we have curated the top 4 benefits of seasonal pricing for hotels.

Pricing 220

Pricing Guest Satisfaction Blog Budgeting 220

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Soft Inn

AUGUST 15, 2024

In the hotel industry, housekeeping is a crucial aspect that directly impacts guest satisfaction and the overall hotel's reputation. As a hotel manager, understanding and implementing housekeeping best practices is essential to ensure a clean, safe, and welcoming environment for all guests.

Housekeeping 130

Housekeeping Guest Satisfaction 130

Hotelogix

OCTOBER 17, 2024

Running a hotel isn't just about providing a great guest experience; it's also about understanding the numbers behind your operations. Key Performance Indicators (KPIs) play a crucial role in this process, acting as essential tools that can help hotel managers and owners gain insights into their property's performance.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

eHotelier

APRIL 3, 2024

BPN Maestro, the cutting-edge Hotel Operations Toolkit, is delighted to announce expanded partnerships with top-tier hospitality companies specializing in digital operations, training solutions, and guest experience enhancements.

Guest Satisfaction 130

Guest Satisfaction Training 130

Hotelogix

NOVEMBER 28, 2024

Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. Outdoor adventures?

Housekeeping 147

Housekeeping Budgeting Demo Pricing 147

MEWS

FEBRUARY 27, 2024

What are cleaning protocols for hotels? Cleaning protocols in hotels are the procedures and standards that ensure cleanliness, hygiene and guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

Soft Inn

APRIL 4, 2024

Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. Long queues at hotel front desks during check-ins are now a thing of the past, thanks to the self-check-in hotel kiosks.

Guest Satisfaction 130

Guest Satisfaction Article 130

MEWS

MARCH 12, 2024

How to maximize hotel efficiency? Maximizing efficiency leads to reduced costs and better guest experience. It shows how well hotels use resources, including time, labor, materials and capital. The trick is to maximize output – equivalent to guest satisfaction and revenue – while minimizing input like costs and time.

Guest Satisfaction 130

Guest Satisfaction 130

Soft Inn

SEPTEMBER 30, 2024

The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates.

Reservations 130

Reservations Training Guest Satisfaction Book 130

MEWS

APRIL 30, 2024

What is a night audit in a hotel? A night audit is a critical process used in hotels to ensure financial accuracy, operational efficiency, regulatory compliance, and guest satisfaction.

Regulatory Compliance 130

Regulatory Compliance Guest Satisfaction 130

MEWS

AUGUST 6, 2024

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay.

Guest Satisfaction 130

Guest Satisfaction 130

Hotelogix

OCTOBER 30, 2024

Customer retention in the hotel industry is a crucial aspect of maintaining profitability and fostering long-term relationships with guests. As competition intensifies, hotels must implement effective customer retention strategies to ensure that first-time visitors become loyal patrons.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Soft Inn

JANUARY 12, 2024

Ever wondered how hotels effortlessly manage bookings and keep everything in sync? The secret lies in two powerful tools – hotel booking engines and channel managers. Let's delve into the inner workings of hotel booking engines and channel managers, exploring how they collaborate to create an efficient hotel management system.

Book 130

Book Guest Satisfaction Blog Property Management 130