Hotel Business

JANUARY 4, 2023

Third-party management company Island Hospitality Management has promoted Susanne LoFaso to regional director of operations. The post Island Hospitality Management promotes LoFaso appeared first on hotelbusiness.com.

Hospitality Management 59

Hospitality Management Guest Satisfaction Marketing 59

InnQuest

MARCH 2, 2023

This means regularly analyzing your sales and revenue data, tracking customer satisfaction, and gathering feedback from guests and employees. By following these six steps, you can set your hotel up for success and ensure that your guests have a positive experience. We prioritize extending support to hospitality enterprises.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Hotel Business

NOVEMBER 4, 2024

Hospitality management companies PM Hotel Group and Sightline Hospitality have merged, adding 22 properties to the PM Hotel Group portfolio that are either open or set to open within the coming months, largely as part of the Modus by PM Hotel Group lifestyle division.

Guest Satisfaction 64

Guest Satisfaction Property Management Catering Hospitality Management 64

InnQuest

AUGUST 25, 2022

InnQuest is a prominent name among several leading hospitality providers, and we look forward to helping properties efficiently manage points of contact throughout the entire guest journey from discovery to post-stay and drive improved guest satisfaction scores, operational efficiency, and revenue for properties.”.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

FEBRUARY 17, 2025

In a competitive market like today, bad reviews can give a hotel a black eye and keep guests away. Employee retention, therefore, is an indirect investment in guest satisfaction and loyalty. Allow employees to meet health experts for stress and burnout management. However, technology is the real game-changer.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotel Business

AUGUST 2, 2023

Peachtree Hospitality Management (PHM) has assumed management of the 105-suite SpringHill Suites Dallas Rockwall in Texas. PHM also has agreed to operate two under-construction hotels in Texas: a dual-branded TownePlace Suites by Marriott and Fairfield by Marriott in Paris and a TownePlace Suites by Marriott in Forney.

Guest Satisfaction 96

Guest Satisfaction Hospitality Management Marketing 96

eZee Absolute

JANUARY 28, 2025

These badges affirm that we are not just a solution provider but a trusted partner in redefining hospitality management. Its a testament to our ongoing efforts to empower hoteliers with the tools they need to streamline operations and enhance guest satisfaction.”

Marketing 52

Marketing Guest Satisfaction Housekeeping Reservations 52

Revenue Hub

JULY 12, 2024

Concentrating on these essential elements ensures guest satisfaction and creates a stable infrastructure that supports further technological enhancements. By bridging this gap, where technology complements rather than complicates the human element of the guest experience, hotels can unlock new levels of guest satisfaction.

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Guest Satisfaction Book Article Reservations 62

Revenue Hub

JANUARY 11, 2024

Hotels can meet this demand by creating customer-centric campaigns that allow guests to personalise their travel itineraries. Whether it’s adding extra nights, bringing family members, or indulging in luxury amenities, personalised experiences contribute to higher guest satisfaction.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Revenue Hub

MAY 15, 2023

As a hotelier, your goal may be to offer a superlative guest experience, yet you do not disregard the fact that you are essentially administering an enterprise. NB: This is an article from RateGain Ergo, the art of vending hotel accommodations is quintessential to your triumph as a hospitality manager or operator.

Travel and Tourism 97

Travel and Tourism Book Guest Satisfaction Article 97

Les Roches

AUGUST 21, 2024

General manager As one of the top management positions, this role involves overseeing all aspects of a hotel’s day-to-day running. Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

OCTOBER 18, 2023

Why is a Hotel Reservation System Important for Your Business In a technology-driven era where convenience and personalized experiences are paramount, an effective hotel reservation system isn't just an option – it's an essential tool for staying competitive and thriving in the hospitality industry.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotel Owner

JULY 31, 2024

The Chancery Rosewood has made three senior appointments with Jessica Tapfar as hotel manager, Kate Bowen as director of Rooms, Martin Molloy as director of Engineering and Massimiliano Ziano as director of Culinary. Tapfar joins the luxury hotel with an extensive background in hospitality management.

Guest Satisfaction 52

Guest Satisfaction Hospitality Management 52

Hotel Business

JANUARY 16, 2024

As we embark on this exciting venture, we are poised to redefine the landscape of hospitality management, offering unparalleled excellence to our partners.” ” WHG’s related investment company DoveHill Capital Management offers the spectrum of acquisition and development capabilities, according to the company. .

Guest Satisfaction 64

Guest Satisfaction Revenue Projections Budgeting Accounting 64

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

SEPTEMBER 16, 2024

Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JUNE 26, 2024

Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management. Students learn about business topics such as accounting, economics, management and marketing as well as specific aspects of hospitality management.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 4, 2024

In the hospitality industry, these managers play a pivotal role in ensuring guests have exceptional experiences during their stay. This includes making sure guests are welcomed, ensuring smooth check-in and check-out and addressing concerns or requests promptly and effectively.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

JUNE 25, 2024

With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews. As a result, hotel reputation management has become increasingly vital in ensuring guest satisfaction and maintaining a positive brand image.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Revenue Hub

OCTOBER 2, 2023

The Positive Review Upside On the flip side, hotels that provide exceptional experiences for their guests will secure higher ratings and five-star reviews that can translate to increased revenue. Dr. Mathias Fuchs noted in the study, Customers are willing to pay 24% more for hotels with a rating of 3.9 versus 2.4 (on versus 3.9 (on

Reservations 108

Reservations Pricing Article Guest Satisfaction 108

Hotel Business

OCTOBER 11, 2024

Wes will leverage his unique hotel technology and operations expertise to help us better understand things like loyalty program efficacy and how it relates to guest behavior patterns so we can enhance our personalization and retention strategies.

Maintenance 59

Maintenance Guest Satisfaction Information Training 59

Les Roches

JULY 1, 2024

Food and beverage server Responsible for delivering a pleasant dining experience to guests at hotel restaurants and dining outlets, servers work in almost every hotel. Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

AUGUST 4, 2024

It’s important to make sure that you work on all these areas to start a successful career as a hotel manager. Education requirements for hotel managers Becoming a hotel manager typically requires a solid educational foundation in hospitality management or a related field.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 2, 2024

Hospitality management roles in Dubai A lot of the highest-paid roles are management positions. Pursue a degree in hospitality management Consider obtaining a degree in hospitality management or a related field from a reputable institution. Here are some steps to help you prepare for success.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. Deliver customer experience excellence Study for a hospitality management degree and advance your CXM knowledge and experience.

Training 69

Training Communication Hospitality Management Information 69

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

SiteMinder

FEBRUARY 29, 2024

Hospitality training courses for hotels Whether it’s mastering the art of management, ramping up sales numbers, delivering top-notch customer service, or leading a team to glory, there’s a course out there tailored just for the needs of your hotel.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

SiteMinder

OCTOBER 23, 2023

Cloudbeds is a cloud-based hospitality management platform that provides tools to hoteliers for managing reservations, admin, revenue, distribution, and guest engagement. Some key features of Cloudbeds include a channel manager, booking engine, and property management system.

Book 52

Book Guest Satisfaction Pricing Demo 52

Hotel Business

MARCH 26, 2024

Aperture Hotels , a hospitality management provider specializing in premium lifestyle, compact full-service, select-service and extended-stay hotels, has grown its leadership team, and added 12 hotels to its portfolio over the past 12 months.

Accounting 59

Accounting Guest Satisfaction Catering Hospitality Management 59

Hotel Business

FEBRUARY 27, 2024

Aimbridge Hospitality has revealed that Craig S. Smith will join the global hospitality management company as CEO effective March 18.

Strategic Planning 59

Strategic Planning Guest Satisfaction Marketing Training 59

Les Roches

SEPTEMBER 23, 2024

Boost your hotel management skills With our bachelor’s program, you’ll learn business strategy, management theory and real-world problem solving to excel in hospitality. Industry News How to start a hotel management company Industry News What is customer experience management?

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

SEPTEMBER 17, 2024

Their ability to remain calm under pressure and make informed decisions is vital for maintaining smooth operations and guest satisfaction. If you think hospitality leadership might be the right kind of career path for you, the best place to start is with a comprehensive hotel management program.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Les Roches

AUGUST 2, 2024

These perks not only boost job satisfaction but also provide a balanced and rewarding work-life experience Team spirit and camaraderie: staff members often work closely together to ensure the highest level of guest satisfaction. They are responsible for managing staff, maintaining standards and ensuring guest satisfaction.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52