Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 95

Guest Services Definition Communication Training 95

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 89

Workshop Guest Satisfaction Housekeeping Article 89

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Revenue Hub

JANUARY 19, 2024

This integration ensures that non-room revenue is factored into the overall revenue management strategy, empowering hoteliers to make informed decisions regarding pricing, promotions, and service offerings to maximize RevPAG. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.

Pricing 85

Pricing Article Workshop Guest Satisfaction 85

Les Roches

JUNE 25, 2024

With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews. As a result, hotel reputation management has become increasingly vital in ensuring guest satisfaction and maintaining a positive brand image.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52