Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 108

Guest Satisfaction Article Guest Services Book 108

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry. I remember people.

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Guest Satisfaction Download Customer Service Information 52

eHotelier

JULY 8, 2024

KamarKoe Hotel is a distinguished property known for its luxurious accommodations and exceptional guest services. The villa’s commitment to excellence is reflected in its adoption of cutting-edge technologies to enhance guest satisfaction and operational effectiveness.

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Guest Satisfaction Guest Services Marketing 100

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe.

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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Demo Guest Services Guest Satisfaction Document 147

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. Exceptional hospitality professionals put themselves in the guests’ shoes, ensuring every interaction feels personalized and thoughtful.

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Guest Satisfaction Communication Workshop Concierge 97

Hotelogix

SEPTEMBER 12, 2024

These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations.  Booking.com : This site allows users to book their stays and leave reviews, giving prospective guests a real-time look at the quality of hotel services.

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Competitive Analysis Guest Satisfaction Customer Service Book 130

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 108

Marketing Communication Guest Services Strategic Planning 108

Revenue Hub

MARCH 21, 2024

This customization will range from offering room choices based on specific desires to adjusting in-room settings like temperature and lighting to fit personal tastes, ensuring every guest feels uniquely catered to.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Revenue Hub

APRIL 11, 2024

This demonstrates your commitment to excellent service and values your guests’ opinions. Proactive Measures for Managing Your Hotel’s Online Reputation Implementing proactive measures can help maintain a positive perception of your hotel and enhance guest satisfaction.

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Guest Satisfaction Article Guest Services Book 104

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

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Guest Satisfaction Pricing Article Scheduling 93

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.    Gain control over guest data: When guests book directly, you have direct access to valuable guest data. We are not done yet.

Book 130

Book Catering Guest Satisfaction Reservations 130

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Optimizing ancillary revenue streams: To diversify your revenue sources, consider enhancing offerings in food and beverage, spa services, and event hosting. Schedule a Demo with Hotelogix

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its all-in-one software and superior customer service have allowed the company to become a global leader.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

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Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

FEBRUARY 1, 2024

In this guide, we’ll explore how to respond to negative hotel guest reviews, as well as how a hotel GMS can help deal with and sometimes prevent them. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable. Responding promptly shows attentiveness and a commitment to guest satisfaction.

Guest Satisfaction 109

Guest Satisfaction Communication Article Book 109

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making.

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Property Management Housekeeping Maintenance Server 130

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. Having guests line up for 20 minutes to check in?

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference. the same goes for hotel stays.

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Workshop Guest Satisfaction Housekeeping Article 107

Revenue Hub

JANUARY 18, 2024

Understanding and efficiently delivering on these diverse special, albeit modest, requests contribute significantly to a positive guest experience and play a crucial role in overall hotel service satisfaction. Operational Realities Manually managing guest requests presents a myriad of problems, mostly from inconsistency.

Reservations 109

Reservations Article Pricing Guest Services 109

Revenue Hub

JANUARY 19, 2024

Limitations of RevPAR While RevPAR provides a useful snapshot of room revenue, it doesn’t account for other revenue streams such as dining, spa services, or recreational activities. As the industry evolves, there’s a need for a more holistic metric that considers the total guest spend.

Pricing 105

Pricing Article Workshop Guest Satisfaction 105

Larry Mogelonsky

NOVEMBER 12, 2024

This is doubly true for budget, limited service, midscale or other categories where ‘heads in beds’ is the sole objective. Yes, there are always the budget and midscale properties that are pure-play hotels – heads in beds and a very limited selection of services and amenities beyond that.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

InnQuest

SEPTEMBER 13, 2022

With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction. Automated food service. This allows hotels to serve more guests faster and with fewer errors.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

OCTOBER 4, 2024

Why Choosing the Right Channel Manager Matters Choosing the right OTA channel manager is important because it can impact your hotel’s efficiency, revenue, and guest satisfaction. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience? This applies to both acquiring new guests and retaining current ones. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

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Front Desk Operations Guest Satisfaction Blog Book 52

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

JULY 12, 2024

Concentrating on these essential elements ensures guest satisfaction and creates a stable infrastructure that supports further technological enhancements. An overwhelming majority (80%) of American consumers cite speed, convenience, knowledgeable staff, and friendly service as vital for a positive brand experience.

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Guest Satisfaction Book Article Reservations 62

Hotel Business

JULY 26, 2023

Bed bug prevention should be added to your formal housekeeping protocols, making it as central to your operations as any other service. This allows for the reallocation of resources towards other crucial tasks, such as providing exceptional guest service, training staff, and focusing on other areas of your business. The benefit?

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Training Guest Satisfaction Housekeeping Scheduling 98

Hotelogix

DECEMBER 17, 2024

Direct Guest Follow-Up: After a guest books via an OTA, contact them directly to confirm the booking details and share your policies. Promote Direct Bookings: Encourage direct bookings by offering perks like exclusive discounts, complimentary services, or loyalty points. This builds trust and clears misunderstandings.

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Document Communication Book Reservations 100