Guest Satisfaction Guest Services Resorts 
Revenue Hub
OCTOBER 6, 2023
I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.
Hotelogix
DECEMBER 7, 2023
With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality. Here is the biggest ever year end offer, just for you!
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Revenue Hub
JANUARY 19, 2024
Examining this shift is crucial for hotels and resorts aiming not only to measure their total profitability accurately but also to enhance it by keeping guests on their properties and encouraging additional spending. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.
Larry Mogelonsky
NOVEMBER 12, 2024
Obvious to many from a R2V perspective, hotel guests are more likely to pay an above-market premium in nightly rate for staying at a renowned destination spa resort wherein their ancillary spend on F&B, wellness, gift boutique and other activities can now reach upwards of 30% to 75% of the rooms revenue.
Les Roches
JULY 5, 2024
Everything you need to know about resort development 5th July, 2024 In this article A key growth driver in global tourism, resort development substantially contributes to job creation, revenue generation and regional advancement. Forecasts indicate a positive annual growth rate of 4.7%
Revenue Hub
OCTOBER 2, 2023
Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Furthermore, it could inform your team that it is the couple’s 40th wedding anniversary, they frequent your resort, and always request a special window table at your top restaurant.
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
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