Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

SEPTEMBER 23, 2024

Corporate management roles High-level executives are responsible for the strategic oversight and administrative functions in hotel management companies. Key positions include: Regional manager : overseeing multiple properties in a specific area, regional managers ensure each hotel meets performance and quality standards.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JULY 5, 2024

Resorts can use various digital channels and platforms to promote their offerings and attract bookings, such as search engine optimization (SEO), content marketing, social media marketing, paid advertising campaigns and email marketing.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Hospitality Management 52

Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

Les Roches

JUNE 27, 2024

Responsibilities can range from guiding hikes through breathtaking landscapes and delivering educational lectures about the local flora and fauna to managing guest services and ensuring safety protocols are met on board and on land. This role is ideal for those who love the outdoors and have a thirst for exploration.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

Les Roches

JUNE 27, 2024

Hospitality careers With so many hotels, resorts and dining options, there are plenty of roles in classic hospitality settings that you might want to consider: Hotel manager: overseeing all aspects of hotel operations, including guest services, staffing, facilities management and revenue generation Resort manager: managing the day-to-day operations (..)

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

DECEMBER 28, 2023

.” Overview Definition of hotel management and culinary arts Hotel management concerns itself primarily with running establishments where accommodation is offered, which is usually a hotel or a similar operation. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52