Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

JULY 12, 2024

Concentrating on these essential elements ensures guest satisfaction and creates a stable infrastructure that supports further technological enhancements. On the other hand, meeting or exceeding guest expectations brings measurable business benefits, and the guest experience gap presents a golden opportunity.

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

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Reservations Book Information Guest Satisfaction 100

Revenue Hub

JANUARY 19, 2024

This integration ensures that non-room revenue is factored into the overall revenue management strategy, empowering hoteliers to make informed decisions regarding pricing, promotions, and service offerings to maximize RevPAG. This flexibility ensures that prices are aligned with the perceived value of these services.

Pricing 85

Pricing Article Workshop Guest Satisfaction 85

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

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Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

JANUARY 18, 2024

Ensure your booking engine displays real-time availability and pricing via the Hotel PMS to avoid overbookings and guest dissatisfaction.    Task automation: It should automate all booking-related tasks, including reservations and confirmation emails, so your staff can focus on delivering exceptional guest services.

Book 130

Book Catering Reservations Guest Satisfaction 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. We offer reasonable pricing without compromising the functionality or quality of our software solutions. Learn more about our solutions here !

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. Keep reading to see how. How do we resolve this?

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Guest Satisfaction Concierge Pricing Article 92

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. If they did, 36% would be likely to pay more for their services, including hotel rooms.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotelogix

DECEMBER 7, 2023

These platforms work like magic to spread the word about property, inventory, prices, offers, etc. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Choosing the right OTAs to partner with requires research and strategic planning.

Book 268

Book Budgeting Catering Strategic Planning 268

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Revenue management and pricing strategies A key part of management hospitality careers is maximizing profitability and optimizing performance.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Revenue Hub

JANUARY 18, 2024

A decentralized approach also hampers the ability to analyze and identify recurring patterns, making it challenging for hotels to implement proactive measures and enhance overall guest satisfaction. But let’s break down and demystify what is required to automate guest service request management. But don’t be fooled.

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Reservations Article Pricing Guest Services 97

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

SEPTEMBER 19, 2024

The significance of quality assurance standards Quality control in the hotel and hospitality industry is imperative for maintaining consistent service, a positive brand reputation, guest satisfaction and profitability. There are numerous benefits to this approach. There are numerous benefits to this approach.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Hotelogix

OCTOBER 18, 2023

This information is valuable for making informed decisions about resource allocation, marketing campaigns, pricing strategies, and overall business planning. By optimizing your marketing efforts and reducing acquisition costs, your hotel business can offer more attractive pricing to guests, leading to higher occupancy rates. 

Guest Retention 100

Guest Retention Marketing Pricing Training 100

SiteMinder

AUGUST 1, 2024

Assess their pricing, services, marketing strategies, and customer reviews. Target audience: Define your ideal guest profile, including their demographics, interests, and travel habits. based on your projected occupancy and service levels. Revenue and pricing Now we’re onto the good bit!

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Les Roches

JUNE 24, 2024

It encompasses a wide range of responsibilities, such as managing guest services, supervising staff, maintaining facilities and optimizing financial performance. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

JUNE 26, 2024

Students learn about various aspects of the hospitality industry, including lodging operations, food and beverage management and guest services. Associate of hospitality management This two-year program provides a foundation in hospitality management principles and practices.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

SiteMinder

APRIL 11, 2024

Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events. Consider implementing dynamic pricing tools for real-time adjustments. Guest feedback : Actively solicit and review guest feedback to identify areas for improvement.

Book 98

Book Pricing Marketing Information 98

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

Travel and Tourism 59

Travel and Tourism Blog Guest Satisfaction Pricing 59

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Cornell found that hotels that increased review scores by one point (on a five-point scale) and could raise prices 11.2 percent while maintaining the same occupancy.

Reservations 91

Reservations Pricing Guest Satisfaction Article 91

SiteMinder

SEPTEMBER 7, 2023

Taxes and similar fees While not traditionally considered a hotel fee, taxes can be considered in the same way in terms of it being an additional cost to your guest. Depending on where you’re operating, taxes may be included in the room price (e.g. Stay away!”. SiteMinder is here to help you unlock this untapped potential.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Les Roches

JUNE 25, 2024

Accreditation means the course meets established quality standards and is recognized by employers Curriculum and course content: evaluate the modules in the course to check they cover all the main aspects of hotel management, including guest services, operations management, finance, marketing and leadership.

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Les Roches

SEPTEMBER 3, 2024

Managing such a hospitality venue involves a wide range of duties, from overseeing housekeeping and food service to guest relations and maintenance. The primary goal is to maximize operational efficiency, which directly impacts guest satisfaction. Why is managing hotel operations so important?

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

SEPTEMBER 23, 2024

Mark-up on supplies and services Hotel management companies often generate additional revenue through mark-ups on supplies and services provided to the properties they manage. They use their purchasing power to buy goods and services in bulk at lower costs, then charge the hotel a marked-up price for smaller quantities.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

SiteMinder

SEPTEMBER 6, 2023

This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. It should include a smooth, secure booking system that shows real-time room availability and pricing, letting guests book a room without the back-and-forth of phone calls or emails.

Book 98

Book Reservations Blog Information 98

eZee Absolute

FEBRUARY 3, 2023

Various departments and functions of a hotel must work seamlessly in order to ensure a smooth and efficient guest experience. Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc. Our hotel management software takes this pain out.

Information 75

Information Blog Property Management Budgeting 75

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. If you aspire to climb the ranks, you could aim for a job in hotel management.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

Les Roches

JULY 2, 2024

Here are some key roles that you’ll find in Dubai: General manager: oversees overall hotel operations, ensuring guest satisfaction and profitability Director of operations: coordinates day-to-day operations to ensure efficiency and guest satisfaction Director of sales and marketing: develops strategies to drive revenue growth and promote the property’s (..)

Travel and Tourism 52

Travel and Tourism Concierge Catering Hospitality Management 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

NOVEMBER 22, 2023

Ultimately, a hotel event manager is key to creating memorable and successful events that enhance the hotel’s reputation and guest satisfaction. Pricing & marketing Developing a strategic pricing model is key to attracting the right audience while maximising revenue. How to manage hotel events 1.

Events 59

Events Budgeting Book Workshop 59

SiteMinder

FEBRUARY 25, 2024

Some brands have become household names, renowned for their exceptional service, iconic design, and consistent quality across locations. These leading brands often command higher prices and a loyal following. The company is renowned for its innovative approach to hospitality, guest services, and loyalty programs like Hilton Honors.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. However, preparation is key to being successful at renegotiating.

Front Desk Operations 84

Front Desk Operations Cost Reduction Book Training 84

Revenue Hub

MARCH 26, 2024

Here are just a few benefits: Empowered Staff A deeper understanding of guest preferences and behaviors, derived from comprehensive data access, allows hotel staff to curate personalized services. Anticipating needs and tailoring experiences become second nature, enhancing overall guest satisfaction.

Guest Satisfaction 62

Guest Satisfaction Procurement Information Article 62