Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

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Guest Services Guest Satisfaction Training Concierge 72

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

DECEMBER 13, 2023

Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information. Guests often failed to provide essential trip information, such as flight numbers and arrival times.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Guest Satisfaction Book Blog Information 52

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

Hotelogix

DECEMBER 7, 2023

With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.    Here is the biggest ever year end offer, just for you!

Book 268

Book Budgeting Catering Strategic Planning 268

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests.

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Guest Services Guest Satisfaction Concierge Maintenance 66

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions.

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Guest Services Customer Service Book Demo 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

Metasphere

OCTOBER 26, 2023

We must continue to innovate, leveraging technology and new platforms, to enhance the guest experience and remain competitive", as quoted by the late Arne Sorenson, whose visionary leadership has left an indelible mark on the hospitality industry.

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Guest Satisfaction Training Catering Workshop 52

Hotelogix

FEBRUARY 8, 2024

Empower them to make decisions that can enhance guest satisfaction without running up the chain of command for every little thing. Ask for feedback Actively seek out feedback, both during the stay and after guests have checked out. See this - about 90% of guests like a hotel offering contactless services.

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Guest Services Demo Guest Satisfaction Document 147

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services.

Book 100

Book Reservations Scheduling Housekeeping 100

Revenue Hub

MARCH 21, 2024

It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

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Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.    Gain control over guest data: When guests book directly, you have direct access to valuable guest data.

Book 130

Book Catering Reservations Guest Satisfaction 130

Hotelogix

DECEMBER 17, 2024

Promote Direct Bookings: Encourage direct bookings by offering perks like exclusive discounts, complimentary services, or loyalty points. Verify Payments and Guest Information Fraudulent transactions are one of the leading causes of chargebacks. Read More : Revolutionize Guest Service with the Hotel POS System!

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Document Communication Book Reservations 100

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 108

Workshop Guest Satisfaction Housekeeping Training 108

Hotelogix

SEPTEMBER 12, 2024

Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

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Property Management Housekeeping Maintenance Server 130

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. Keep reading to see how. How do we resolve this?

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Guest Satisfaction Concierge Pricing Article 98

Hotelogix

OCTOBER 4, 2024

It updates room availability and pricing in real-time across all platforms, ensuring that your hotel’s information is always accurate. Why Choosing the Right Channel Manager Matters Choosing the right OTA channel manager is important because it can impact your hotel’s efficiency, revenue, and guest satisfaction.

Pricing 130

Pricing Book Guest Satisfaction Demo 130

Hotelogix

OCTOBER 18, 2023

👉At its core, a Hotel Reservation System centralizes and automates the booking process, simplifying guest interactions and hotel operations.    👉It offers real-time information about room availability, pricing, and amenities, allowing potential guests to make informed decisions and quickly secure their reservations.

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Reservations Book Information Guest Satisfaction 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Examine past data and industry patterns to develop well-informed pricing strategies. Here's a detailed guide on transforming your hotel's revenue management to focus on profit maximization.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Should You Write in a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Hotels can identify guest segments and create early marketing campaigns that target specific groups. Hotels that aren’t actively marketing to their guests while on property are missing revenue opportunities.

Marketing 109

Marketing Travel and Tourism Book Information 109

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

JANUARY 19, 2024

This integration ensures that non-room revenue is factored into the overall revenue management strategy, empowering hoteliers to make informed decisions regarding pricing, promotions, and service offerings to maximize RevPAG. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.

Pricing 107

Pricing Article Workshop Guest Satisfaction 107

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

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Housekeeping Training Communication Guest Services 91

Revenue Hub

JULY 12, 2024

Concentrating on these essential elements ensures guest satisfaction and creates a stable infrastructure that supports further technological enhancements. Guests look for elegantly designed, user-friendly websites, booking engines, and mobile apps, with automation simplifying the check-in process.

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Guest Satisfaction Book Article Reservations 62

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 98

Marketing Book Travel and Tourism Information 98

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. This transparency fosters a sense of belonging and engagement.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52