Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eHotelier

JULY 8, 2024

KamarKoe Hotel is a distinguished property known for its luxurious accommodations and exceptional guest services. The villa’s commitment to excellence is reflected in its adoption of cutting-edge technologies to enhance guest satisfaction and operational effectiveness.

Guest Satisfaction 100

Guest Satisfaction Guest Services Marketing 100

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 108

Guest Satisfaction Article Guest Services Book 108

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. Most importantly, we will see how a user-friendly hotel management software can help you in this. 

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Demo Guest Services Guest Satisfaction Document 147

Les Roches

JUNE 14, 2024

And in today’s increasingly online world, it’s now more important than ever for hotels. With many years’ experience as a manager for top brands such as Marriott, Mélia and Starwood Hotels, Rooms Division and Sustainability Lecturer at Les Roches in Marbella Paola Waschbusch has been on the frontline of guest relations throughout her career.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 108

Marketing Communication Guest Services Strategic Planning 108

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

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Property Management Housekeeping Maintenance Server 130

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

Guest Satisfaction 109

Guest Satisfaction Communication Article Book 109

Metasphere

OCTOBER 26, 2023

Hotels are leveraging technology to streamline operations, enhance guest experiences, and ultimately boost revenue. With automation taking center stage, the traditional hotel landscape is evolving to meet the dynamic needs of modern travelers. ,"We

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. Here’s an in-depth look at how these systems can directly enhance the quality of your guests’ stay. This efficiency can have a noticeable ripple effect on guest services.

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Guest Satisfaction Pricing Article Scheduling 93

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This guide will help you understand what to look for and how to make the best decision for your hotel.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. It leads to greater online visibility, attracting more potential guests to the site. It's about enhancing the guest experience and boosting your revenue. Let's explore how this works.

Book 130

Book Catering Reservations Guest Satisfaction 130

Hotelogix

AUGUST 6, 2024

Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Read Also: What is Dynamic Pricing in Hotels?

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Travel and Tourism Book Pricing Training 130

Revenue Hub

APRIL 11, 2024

With the increasing influence of online reviews and social media on consumers’ decision-making, it is crucial for hoteliers to take a proactive stance on hotel reputation management. Finally, we’ll delve into the crucial process of measuring and tracking your hotel reputation management efforts to ensure constant betterment.

Guest Satisfaction 104

Guest Satisfaction Article Guest Services Book 104

STAAH

NOVEMBER 19, 2024

Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. The hospitality industry thrives on people.

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Guest Satisfaction Communication Workshop Concierge 97

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Guest dissatisfaction is largely due to delayed services, not the services themselves. The average daily rate for branded hotels has risen 34.8% Keep reading to see how.

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.

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Document Communication Book Reservations 100

Larry Mogelonsky

NOVEMBER 12, 2024

(Article originally published on Hospitality Net) What’s the keystone system that a hotel should build its tech ecosystem around? The PMS isn’t going anywhere and will always be a mission-critical system because what is a hotel without effective rooms itemization? Without properly administered rooms inventory, you have nothing.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Revenue Hub

JULY 12, 2024

Innovative features undoubtedly have the potential to elevate guest experiences to new heights. However, hotel executives aiming to close the experience gap must first lay a strong foundation by perfecting core operations. Globally, 32% of all guests would abandon a beloved hotel after a single bad experience.

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

JUNE 27, 2024

Instead of waiting hours in the lobby, they’re welcomed into the comfort of their room – a simple act that speaks volumes about your commitment to guest satisfaction. Proactively addressing guest needs before they arise is the cornerstone of a memorable hotel stay. the same goes for hotel stays.

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Workshop Guest Satisfaction Housekeeping Training 107

Revenue Hub

JANUARY 18, 2024

Daily, hotels experience a steady stream of post-booking, pre-arrival requests. NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Additional required amenities. Early arrival inquiry.

Reservations 109

Reservations Article Pricing Guest Services 109

Revfine

DECEMBER 9, 2023

Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs.

Guest Satisfaction 52

Guest Satisfaction Reservations Guest Services 52

SiteMinder

SEPTEMBER 7, 2023

What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Revenue Hub

JANUARY 19, 2024

NB: This is an article from Agilysys Subscribe to our weekly newsletter and stay up to date This transition signifies a move beyond room-centric revenue evaluation to a holistic approach that includes all guest expenditures. It is calculated by dividing total room revenue by the number of available rooms over a given period.

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Pricing Article Workshop Guest Satisfaction 105