Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

STAAH

OCTOBER 14, 2024

STAAH, a leading software provider for hotel distribution and guest acquisition, and Welcome Pickups, a forever-free software that automates guest pickups and transfers, are excited to announce a strategic partnership to enhance the guest experience for connected properties.

Guest Services 113

Guest Services Guest Satisfaction Book Reservations 113

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

SiteMinder

MARCH 17, 2025

What is a hotel director? A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Success as a hotel director hinges on a blend of strategic vision, operational expertise, and interpersonal skills. Not necessarily.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Hotelogix

DECEMBER 17, 2024

Chargebacks are recurring in the hotel industry, costing hotels time and money. Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. Each term refers to different aspects of hotel operations. What is guest service? What is the guest experience? However , they’re not the same thing.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eHotelier

JULY 8, 2024

KamarKoe Hotel is a distinguished property known for its luxurious accommodations and exceptional guest services. The villa’s commitment to excellence is reflected in its adoption of cutting-edge technologies to enhance guest satisfaction and operational effectiveness.

Guest Satisfaction 100

Guest Satisfaction Guest Services Marketing 100

Modern Restaurant Management

FEBRUARY 17, 2025

"It would become more important for restaurants and hotels to work with partners they can trust – ones who have similar values to them. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. AI is also boosting staff productivity.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 108

Guest Satisfaction Article Guest Services Book 108

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Les Roches

JUNE 14, 2024

And in today’s increasingly online world, it’s now more important than ever for hotels. With many years’ experience as a manager for top brands such as Marriott, Mélia and Starwood Hotels, Rooms Division and Sustainability Lecturer at Les Roches in Marbella Paola Waschbusch has been on the frontline of guest relations throughout her career.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. Most importantly, we will see how a user-friendly hotel management software can help you in this. 

Guest Services 147

Guest Services Demo Guest Satisfaction Document 147

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 109

Marketing Communication Guest Services Strategic Planning 109

Hotelogix

SEPTEMBER 12, 2024

What is Hotel PMS? A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. Here’s an in-depth look at how these systems can directly enhance the quality of your guests’ stay. This efficiency can have a noticeable ripple effect on guest services.

Guest Satisfaction 96

Guest Satisfaction Pricing Article Scheduling 96

Metasphere

OCTOBER 26, 2023

Hotels are leveraging technology to streamline operations, enhance guest experiences, and ultimately boost revenue. With automation taking center stage, the traditional hotel landscape is evolving to meet the dynamic needs of modern travelers. ,"We

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 98

Guest Satisfaction Maintenance Article Scheduling 98

Hotelogix

JANUARY 10, 2025

Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But Let’s find out.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This guide will help you understand what to look for and how to make the best decision for your hotel.

Pricing 130

Pricing Book Guest Satisfaction Demo 130

Hotelogix

AUGUST 6, 2024

Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Read Also: What is Dynamic Pricing in Hotels?

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

Guest Satisfaction 109

Guest Satisfaction Communication Article Book 109

Revenue Hub

APRIL 11, 2024

With the increasing influence of online reviews and social media on consumers’ decision-making, it is crucial for hoteliers to take a proactive stance on hotel reputation management. Finally, we’ll delve into the crucial process of measuring and tracking your hotel reputation management efforts to ensure constant betterment.

Guest Satisfaction 104

Guest Satisfaction Article Guest Services Book 104

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. It leads to greater online visibility, attracting more potential guests to the site. It's about enhancing the guest experience and boosting your revenue. Let's explore how this works.

Book 130

Book Catering Reservations Guest Satisfaction 130

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Guest dissatisfaction is largely due to delayed services, not the services themselves. The average daily rate for branded hotels has risen 34.8% Keep reading to see how.

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hospitality Net

FEBRUARY 25, 2025

Radisson Hotel Group (RHG), a globally recognized leader in the hospitality industry, has signed a landmark agreement with RobosizeME to automate critical operational areas, including call center management, distribution, finance, guest services, and review management.

Guest Satisfaction 52

Guest Satisfaction Guest Services 52

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91