eHotelier

JULY 8, 2024

KamarKoe Hotel is a distinguished property known for its luxurious accommodations and exceptional guest services. The villa’s commitment to excellence is reflected in its adoption of cutting-edge technologies to enhance guest satisfaction and operational effectiveness.

Guest Satisfaction 100

Guest Satisfaction Guest Services Marketing 100

SiteMinder

DECEMBER 13, 2023

By addressing challenges related to guest communication, expanding service offerings, and enhancing its reputation, Axel Hotels has set a new standard in delivering a memorable experience for its guests.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Post-stay: The relationship with guests shouldn't end when they leave.

Guest Services 130

Guest Services Customer Service Book Demo 130

STAAH

NOVEMBER 19, 2024

Exceptional professionals are always eager to learn, whether it’s exploring new trends in guest services or gaining expertise in software solutions like booking engines or channel managers. Commitment to Guest Satisfaction: Going the Extra Mile At the heart of hospitality is an unwavering commitment to guest satisfaction.

Guest Satisfaction 86

Guest Satisfaction Communication Workshop Concierge 86

Revenue Hub

APRIL 22, 2024

Adopting an organizational framework oriented around the guest journey offers substantial benefits in today’s competitive market. It enhances guest satisfaction by providing a seamless experience, increases operational efficiency, and drives revenue growth.

Guest Satisfaction 93

Guest Satisfaction Article Guest Services Book 93

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

SEPTEMBER 12, 2024

These platforms provide real-time feedback from guests, which can be invaluable for identifying strengths and areas for improvement.    Constructive criticism and praise serve as a barometer for guest satisfaction and can guide management in making necessary adjustments to services, amenities, and operations.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Revfine

DECEMBER 9, 2023

Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs.

Guest Satisfaction 52

Guest Satisfaction Reservations Guest Services 52

Revenue Hub

MARCH 21, 2024

It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort. Such tailored experiences will not only enhance guest satisfaction but also build loyalty, encouraging guests to return for the personalized touch they experienced.

Guest Satisfaction 86

Guest Satisfaction Maintenance Article Scheduling 86

Revenue Hub

APRIL 11, 2024

Proactive Measures for Managing Your Hotel’s Online Reputation Implementing proactive measures can help maintain a positive perception of your hotel and enhance guest satisfaction. Here are three key strategies: Collecting feedback and guest surveys: Regular feedback collection identifies areas for improvement.

Guest Satisfaction 95

Guest Satisfaction Article Guest Services Book 95

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 95

Marketing Communication Guest Services Strategic Planning 95

Hotelogix

OCTOBER 4, 2024

Why Choosing the Right Channel Manager Matters Choosing the right OTA channel manager is important because it can impact your hotel’s efficiency, revenue, and guest satisfaction. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

Guest Satisfaction 75

Guest Satisfaction Pricing Article Scheduling 75

Hotelogix

FEBRUARY 8, 2024

Empower them to make decisions that can enhance guest satisfaction without running up the chain of command for every little thing. Ask for feedback Actively seek out feedback, both during the stay and after guests have checked out. See this - about 90% of guests like a hotel offering contactless services.

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

JULY 12, 2024

Concentrating on these essential elements ensures guest satisfaction and creates a stable infrastructure that supports further technological enhancements. By bridging this gap, where technology complements rather than complicates the human element of the guest experience, hotels can unlock new levels of guest satisfaction.

Guest Satisfaction 62

Guest Satisfaction Book Article Reservations 62

Larry Mogelonsky

NOVEMBER 12, 2024

Concurrently, day guests to the spa and non-hotel restaurant diners help to buoy the toplines of these ancillary streams, while also supporting the reputations for both entities through word of mouth and community advocacy.

Budgeting 130

Budgeting Guest Satisfaction Pricing Guest Services 130

Les Roches

JULY 18, 2023

It’s important not to mix up customer service and hospitality. Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

SEPTEMBER 12, 2024

In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service. The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Revenue Hub

FEBRUARY 1, 2024

In this guide, we’ll explore how to respond to negative hotel guest reviews, as well as how a hotel GMS can help deal with and sometimes prevent them. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable. Responding promptly shows attentiveness and a commitment to guest satisfaction.

Guest Satisfaction 101

Guest Satisfaction Communication Article Book 101

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. By continuously analyzing performance metrics, staying attuned to market trends, and prioritizing guest satisfaction, hoteliers can position their properties for sustained success.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

SiteMinder

OCTOBER 14, 2024

Digital concierge : A guest-facing system that assists with various services during their stay. It provides features like booking reservations, offering local recommendations, requesting room service, and other guest services.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Hotelogix

JANUARY 18, 2024

Ensure your booking engine displays real-time availability and pricing via the Hotel PMS to avoid overbookings and guest dissatisfaction.    Task automation: It should automate all booking-related tasks, including reservations and confirmation emails, so your staff can focus on delivering exceptional guest services.

Book 130

Book Catering Reservations Guest Satisfaction 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotelogix

DECEMBER 7, 2023

With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.    Here is the biggest ever year end offer, just for you!

Book 268

Book Budgeting Catering Strategic Planning 268

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. These foundational modules set the stage for a well-rounded understanding of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Informed Decision-Making: The wealth of data gathered by RTLS provides valuable insights into guest behavior and hotel operations.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotel Business

NOVEMBER 12, 2024

At the same time, the more fluid, intuitive and easy-to-use a hotel’s loyalty program is, the better the opportunities are for upgrading guests and promoting guest satisfaction and repeat visits. In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays.

Cost Reduction 59

Cost Reduction Property Management Guest Satisfaction Guest Services 59

Revenue Hub

JUNE 27, 2024

NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.

Workshop 91

Workshop Guest Satisfaction Housekeeping Article 91