eHotelier

NOVEMBER 27, 2022

To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable. There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive.

Guest Satisfaction 278

Guest Satisfaction 278

Modern Restaurant Management

AUGUST 28, 2024

What are some things brands can do to improve guest satisfaction?

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

eHotelier

JUNE 6, 2024

Customer effort is one of the metrics used in hotels to measure guest satisfaction. In other words, how easy it is for a customer to do something within the guest journey. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay.

Guest Satisfaction 140

Guest Satisfaction Book 140

eHotelier

JULY 23, 2024

Marriott International proudly announces that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments according to the 2024 JD Power Hotel Guest Satisfaction Study.

Guest Satisfaction 130

Guest Satisfaction 130

Lodging Magazine

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming chain-managed and independently operated hotels.

Guest Satisfaction 105

Guest Satisfaction Magazine 105

Revenue Hub

AUGUST 29, 2024

These unexpected gestures of hospitality can transform an average stay into a raving fan experience, generating positive online reviews and word-of-mouth recommendations that will improve hotel guest satisfaction. How To Improve Hotel Guest Satisfaction 1. The best part? They don’t have to be expensive or complicated.

Guest Satisfaction 109

Guest Satisfaction Article Book Events 109

eHotelier

OCTOBER 10, 2024

Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.

Housekeeping 312

Housekeeping Guest Satisfaction 312

eHotelier

SEPTEMBER 26, 2024

Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

MAY 20, 2024

With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling.

Guest Satisfaction 312

Guest Satisfaction 312

eHotelier

MARCH 20, 2024

Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

MARCH 3, 2024

By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.

Guest Satisfaction 290

Guest Satisfaction 290

eHotelier

OCTOBER 3, 2023

How to stay on top of your guest feedback - Insights - Insights Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

Guest Satisfaction 299

Guest Satisfaction 299

eHotelier

FEBRUARY 14, 2024

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Guest Satisfaction 278

Guest Satisfaction 278

Hospitality Net

SEPTEMBER 20, 2024

The discussion centred around dynamic pricing, the influence of short-term rentals, and guest satisfaction throughout the event. Here is a summary of the key insights from the webinar and some points hoteliers can apply to their future revenue strategies, especially for large-scale events.

Guest Satisfaction 98

Guest Satisfaction Pricing Events Marketing 98

Hotel Business

SEPTEMBER 23, 2024

Hoteliers have turned to various technologies to streamline their operations, which is helping them make more money and free up time to create a better on-site experience—which ultimately leads to higher guest satisfaction. Download the audio version from the No Vacancy podcast channel where you get your shows.

Guest Satisfaction 100

Guest Satisfaction Download Back of House 100

eHotelier

OCTOBER 11, 2022

A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.

Guest Satisfaction 263

Guest Satisfaction 263

eHotelier

OCTOBER 21, 2024

With Mews, BWH Hotels gains access to one of the most innovative hospitality technologies that boosts operational efficiencies and guest satisfaction. Mews, the industry-leading hospitality cloud, has entered into an agreement with BWH Hotels (BWH) to be a certified PMS provider.

Guest Satisfaction 237

Guest Satisfaction 237

Hospitality Net

NOVEMBER 21, 2024

Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency. This collaboration remains a key part of Paradores’ strategic plan, which prioritizes digital innovation and sustainability as essential drivers of future growth.

Guest Satisfaction 80

Guest Satisfaction Strategic Planning Marketing 80

Hospitality Net

NOVEMBER 14, 2024

The hospitality industry has long struggled with fragmented data locked away in isolated systems. But recent advances in technology are helping hoteliers achieve something that was once difficult: centralized, accessible data.

Guest Satisfaction 116

Guest Satisfaction 116

eHotelier

JULY 25, 2023

The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.

Guest Satisfaction 246

Guest Satisfaction Book 246

eHotelier

MAY 4, 2023

In his new role, McArdle will be responsible for daily operations at the hotel to assure optimum performance, guest satisfaction, and that the property upholds the high-quality standards of the Marriott brand.

Guest Satisfaction 246

Guest Satisfaction 246

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Implement regular quality control checks to maintain high guest satisfaction levels. To learn how to measure guest satisfaction in the hospitality industry, read this.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Hotelogix

OCTOBER 10, 2024

Why Your Hotel Needs Self-Check-In Increased Competitiveness: As more hotels adopt self-check-in, staying competitive means offering these services to meet guest expectations. Guest Satisfaction: Guests appreciate the flexibility and speed of self-check-in, which enhances their overall experience.

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Soft Inn

NOVEMBER 21, 2024

The right pricing strategy can significantly impact a hotel's revenue and guest satisfaction. Pricing a hotel room effectively is a complex yet crucial aspect of hotel management. This guide aims to provide you with a comprehensive understanding of the best practices for setting hotel room prices.

Pricing 130

Pricing Guest Satisfaction Article 130

Soft Inn

MARCH 3, 2024

Hence, this is where a powerful tool - Hotel Booking Engine exists and plays a crucial role in driving direct bookings, connecting with the guests directly, and ultimately enhancing guests' satisfaction.

Book 147

Book Guest Satisfaction 147

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Soft Inn

AUGUST 15, 2024

In the hotel industry, housekeeping is a crucial aspect that directly impacts guest satisfaction and the overall hotel's reputation. As a hotel manager, understanding and implementing housekeeping best practices is essential to ensure a clean, safe, and welcoming environment for all guests.

Housekeeping 130

Housekeeping Guest Satisfaction 130

MEWS

SEPTEMBER 30, 2024

Contrary to popular belief, this isn’t solely due to economic factors but rather a lack of automation, which has led to a decline in guest satisfaction. The automation advantage In recent years, independently owned “mom and pop” establishments have faced a dip in occupancy rates.

Guest Satisfaction 130

Guest Satisfaction 130

MEWS

MARCH 12, 2024

Maximizing efficiency leads to reduced costs and better guest experience. The trick is to maximize output – equivalent to guest satisfaction and revenue – while minimizing input like costs and time. It shows how well hotels use resources, including time, labor, materials and capital.

Guest Satisfaction 130

Guest Satisfaction 130

Soft Inn

SEPTEMBER 30, 2024

By training your team to excel in handling inquiries, managing inventory, and providing exceptional service, you not only ensure operational efficiency but also enhance guest satisfaction.

Reservations 130

Reservations Training Guest Satisfaction Book 130

MEWS

FEBRUARY 27, 2024

Cleaning protocols in hotels are the procedures and standards that ensure cleanliness, hygiene and guest satisfaction. Typically, these protocols cover different hotel areas (shared spaces, dining area, guest rooms and the back office) and define how to clean and maintain them regularly. What are cleaning protocols for hotels?

Guest Satisfaction 130

Guest Satisfaction 130

MEWS

NOVEMBER 21, 2024

It helps enhance operational efficiency, boost guest satisfaction and help generate revenue. A PMS or property management system is a hospitality software used by hotels to manage operations, including (but not limited to) reservations, rate management, housekeeping, and daily front desk tasks like check-in and check-out.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Property Management Reservations 130

MEWS

APRIL 30, 2024

A night audit is a critical process used in hotels to ensure financial accuracy, operational efficiency, regulatory compliance, and guest satisfaction. What is a night audit in a hotel?

Regulatory Compliance 130

Regulatory Compliance Guest Satisfaction 130

eHotelier

APRIL 3, 2024

BPN Maestro, the cutting-edge Hotel Operations Toolkit, is delighted to announce expanded partnerships with top-tier hospitality companies specializing in digital operations, training solutions, and guest experience enhancements.

Guest Satisfaction 130

Guest Satisfaction Training 130

MEWS

AUGUST 6, 2024

Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay.

Guest Satisfaction 130

Guest Satisfaction 130

Are Morch

MARCH 27, 2024

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels.

Guest Satisfaction 132

Guest Satisfaction 132