eHotelier

JUNE 6, 2024

Customer effort is one of the metrics used in hotels to measure guest satisfaction. In other words, how easy it is for a customer to do something within the guest journey. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay.

Guest Satisfaction 140

Guest Satisfaction Book 140

Soft Inn

APRIL 7, 2023

Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.

Guest Satisfaction 246

Guest Satisfaction 246

Revenue Hub

AUGUST 29, 2024

These unexpected gestures of hospitality can transform an average stay into a raving fan experience, generating positive online reviews and word-of-mouth recommendations that will improve hotel guest satisfaction. How To Improve Hotel Guest Satisfaction 1. The best part? They don’t have to be expensive or complicated.

Guest Satisfaction 104

Guest Satisfaction Article Book Events 104

Modern Restaurant Management

AUGUST 28, 2024

What are some things brands can do to improve guest satisfaction?

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

eHotelier

SEPTEMBER 26, 2024

Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.

Guest Satisfaction 130

Guest Satisfaction 130

MEWS

JUNE 20, 2023

Guest satisfaction is the main driver of the hospitality industry – it directly influences customer loyalty, positive reviews and repeat bookings. That's why hotels are always looking for ways to surpass guest expectations. But is focusing on one-of-a-kind experiences and personalized services enough?

Guest Satisfaction 130

Guest Satisfaction Book 130

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

Guest Satisfaction 299

Guest Satisfaction Communication 299

Hotel Business

SEPTEMBER 4, 2024

Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark , overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperforming both chain-managed and independently operated hotels. The post Davidson tops J.D.

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hospitality Net

SEPTEMBER 20, 2024

The discussion centred around dynamic pricing, the influence of short-term rentals, and guest satisfaction throughout the event. Here is a summary of the key insights from the webinar and some points hoteliers can apply to their future revenue strategies, especially for large-scale events.

Guest Satisfaction 89

Guest Satisfaction Pricing Events Marketing 89

Hotel Business

JULY 16, 2024

Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study , travelers’ perceived value for those higher prices is very much dependent on how well the hotel delivers on their expectations. Power: Luxury, upper-upscale segments lead in guest satisfaction appeared first on hotelbusiness.com. days, up from 3.36

Guest Satisfaction 64

Guest Satisfaction Maintenance Pricing Communication 64

Hotel Management Network

APRIL 24, 2024

Gains across lodging guest satisfaction reflect industry-wide improved staffing levels and technology advancements. The post Hilton scores big in guest satisfaction study appeared first on Hotel Management Network.

Guest Satisfaction 59

Guest Satisfaction 59

Hotel Business

SEPTEMBER 23, 2024

Hoteliers have turned to various technologies to streamline their operations, which is helping them make more money and free up time to create a better on-site experience—which ultimately leads to higher guest satisfaction. Download the audio version from the No Vacancy podcast channel where you get your shows.

Guest Satisfaction 100

Guest Satisfaction Download Back of House 100

Hospitality Net

MAY 24, 2024

Integrating sustainability with guest satisfaction is an ongoing challenge that hoteliers are directly impacted by. Hotels today face increasing pressures from environmentally conscious consumers, particularly among younger generations.

Guest Satisfaction 59

Guest Satisfaction 59

eHotelier

NOVEMBER 27, 2022

To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable. There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive.

Guest Satisfaction 278

Guest Satisfaction 278

eHotelier

MARCH 28, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned, and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction 130

eHotelier

JULY 30, 2023

Today’s guests demand autonomy and convenience. Hotels are challenged to provide information and services that suit their guests when they need them most. Hoteliers have found an increasing demand for in-room and mobile dining, and those who have been able to provide this service have seen a great return on investment.

Guest Satisfaction 130

Guest Satisfaction Information 130

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking can be a double-edged sword, offering potential financial benefits while also presenting risks to guest satisfaction and reputation. The decision to engage in overbooking should be carefully considered, taking into account market factors, historical data, risk management strategies, and guest communication protocols.

Guest Satisfaction 89

Guest Satisfaction Reservations Communication Article 89

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Revenue Hub

JUNE 23, 2023

Hotel guest satisfaction refers to how happy guests are with the hotel’s facilities, amenities and level of service. NB: This is an article by Mews It helps measure whether the hotel lives up to the guest’s expectations. Reputation management Reputation management gives you an idea of how happy guests are.

Guest Satisfaction 81

Guest Satisfaction Concierge Article Book 81

Revenue Hub

MARCH 5, 2024

Whether booking confirmations, check-in details, responses to reviews or simple requests for information, AI responds in real-time, reducing wait times and increasing overall guest satisfaction. This ensures that automated communication is enriched by human emotionality and that guests continue to be offered an authentic experience.

Guest Satisfaction 93

Guest Satisfaction Communication Training Information 93

Les Roches

JUNE 14, 2024

As a result, she understands better than most how important guest satisfaction is for the hotel industry and what are the best ways to deliver it. The importance of guest satisfaction in the hospitality industry Guest satisfaction is at the core of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Download Customer Service Information 52

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 94

Guest Satisfaction Communication Book Customer Service 94

eHotelier

MARCH 20, 2024

Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.

Guest Satisfaction 130

Guest Satisfaction 130

Hotel Owner

SEPTEMBER 6, 2024

Aimbridge has said guest satisfaction scores across 32 Aimbridge EMEA-managed hotels have increased from 74.1% Aimbridge said the uplift in the score follows its investment in in-depth customer service training for all hotel teams and guest experience development at each of the properties. in the last two years.

Guest Satisfaction 52

Guest Satisfaction Customer Service Training 52

Hotel Management Network

JULY 2, 2024

The post Boosting guest satisfaction and loyalty with superior wi-fi appeared first on Hotel Management Network. Mittal Parekh from RUCKUS Networks explains how Wi-Fi 7 is not just an improvement, but a transformative tool for the modern, tech-savvy traveler.

Guest Satisfaction 52

Guest Satisfaction 52

Hospitality Net

MARCH 1, 2024

The Global Hotel Alliance (GHA) and RobosizeME are proud to announce a groundbreaking innovation set to transform hotel operations and guest experiences across the GHA network. RobosizeME, a pioneering automation solution, enables hotels to shift their focus from mundane tasks to delivering unparalleled guest satisfaction.

Guest Satisfaction 64

Guest Satisfaction 64

Hospitality Net

NOVEMBER 14, 2024

The hospitality industry has long struggled with fragmented data locked away in isolated systems. But recent advances in technology are helping hoteliers achieve something that was once difficult: centralized, accessible data.

Guest Satisfaction 87

Guest Satisfaction 87

Hotel Business

JANUARY 23, 2023

That amenity will have an effect on the guests’ enjoyment of their stay, with 85% of those surveyed after their massages indicating that it will encourage them to stay at the property again. The post Web Exclusive: HydroMassage can improve guest satisfaction appeared first on hotelbusiness.com.

Guest Satisfaction 103

Guest Satisfaction 103

Lodging Magazine

APRIL 17, 2023

Hotel companies and brands alike have identified these options as the best way to meet the changing demands of time-starved guests with the food items they crave.

Guest Satisfaction 111

Guest Satisfaction Marketing Magazine 111

Hospitality Net

MARCH 10, 2024

Guest satisfaction within food and beverage and culinary is intricately linked to the overall dining experience, encompassing elements such as food quality, service, ambiance, and the influence of social media.

Guest Satisfaction 69

Guest Satisfaction 69

eZee Absolute

JULY 17, 2024

The operational challenges that once seemed impossible have been effectively addressed, leading to a notable improvement in efficiency and guest satisfaction. Celebrant Hotel is now able to focus more on delivering exceptional experiences to its guests rather than being bogged down by operational issues.

Guest Satisfaction 52

Guest Satisfaction POS Systems Reservations Book 52

Hospitality Net

JUNE 16, 2023

Guest satisfaction is the evaluation of the quality of a guest’s stay in a hotel, and it impacts how likely they are to return or recommend your property.

Guest Satisfaction 84

Guest Satisfaction 84

Hospitality Net

MARCH 15, 2024

Hotel owners increasingly recognize the importance of enhancing guest satisfaction and operational efficiency and ensuring these critical elements are intricately woven into the financial fabric of their brand agreements.

Guest Satisfaction 84

Guest Satisfaction 84

Are Morch

JULY 17, 2024

. __ In the dynamic world of hospitality, where guest expectations are constantly evolving, adopting innovative technologies is not just a luxury but a necessity.

Guest Satisfaction 52

Guest Satisfaction Article 52

Omland Hospitality

JUNE 2, 2023

5 Proven Strategies for Boosting Guest Satisfaction in Your Hotel As a hotel owner or manager, you know that guest satisfaction is the key to success in the hospitality industry. Happy guests are more likely to return, leave positive reviews, and recommend your hotel to their friends and family. Read More

Guest Satisfaction 52

Guest Satisfaction Article 52

Guest Experience: Lodging Magazine

JULY 15, 2022

Power 2022 North America Hotel Guest Satisfaction Index (NAGSI) Study, the surge in demand and steadily climbing prices have not been met with a corresponding improvement in amenities or services. As a result, overall hotel guest satisfaction […]. However, according to the J.D. The post J.D.

Guest Satisfaction 52

Guest Satisfaction Pricing Magazine 52

eHotelier

OCTOBER 10, 2024

Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.

Housekeeping 312

Housekeeping Guest Satisfaction 312