5 digital strategies for higher guest satisfaction and more bookings
eHotelier
APRIL 1, 2025
Guest satisfaction is not just about making guests happy. It drives revenue, builds your reputation, and keeps guests coming back.
Guest Satisfaction Related Topics 
Increase Revenue and Guest Satisfaction with a Games Room
Revenue Hub
MARCH 27, 2025
Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study found that staff service garners the highest level of satisfaction among all guest experience factors measured, highlighting the importance of excellent guest experiences to drive bookings.
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5 digital tactics to improve guest satisfaction
eHotelier
JULY 18, 2023
Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.
Enhancing guest satisfaction: Hotel staff recruitment and training
eHotelier
AUGUST 3, 2023
In today's highly competitive market with limited staff resources, delivering exceptional guest satisfaction is crucial for the success of any hotel business.
Business Automation in Hospitality: A New World
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This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.
The power of experience: how guest satisfaction can influence hotel pricing strategies
eHotelier
OCTOBER 9, 2024
As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.
How to Measure Guest Satisfaction in Hospitality Industry – 2023
InnQuest
AUGUST 3, 2023
In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction.
Maximizing Guest Satisfaction with Hotel Self Check-In Kiosks: Tips and Best Practices
Soft Inn
APRIL 7, 2023
Keeping your guest satisfaction level at the max is the key to having a successful long-term business. Especially with the hotel self check-in kiosks , you can continue to improve their satisfaction. That’s why you need to follow our tips and best practices for hotel kiosks.
8 pre-stay communication ideas to increase guest satisfaction
eHotelier
NOVEMBER 8, 2023
The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.
The first impression counts: What to do to improve guest satisfaction
eHotelier
NOVEMBER 27, 2022
To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable. There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive.
Paradores continues to enhance guest satisfaction with Shiji ReviewPro, driving strategic digital transformation
Hospitality Net
NOVEMBER 21, 2024
Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency. This collaboration remains a key part of Paradores’ strategic plan, which prioritizes digital innovation and sustainability as essential drivers of future growth.
Breaking Down Silos: How Centralized Data is Driving Hotel Efficiency and Guest Satisfaction
Hospitality Net
NOVEMBER 14, 2024
The hospitality industry has long struggled with fragmented data locked away in isolated systems. But recent advances in technology are helping hoteliers achieve something that was once difficult: centralized, accessible data.
The Power of Consistency in Guest Satisfaction
Modern Restaurant Management
AUGUST 28, 2024
What are some things brands can do to improve guest satisfaction?
Hotel games room: Increase revenue & guest satisfaction
SiteMinder
MARCH 24, 2025
A hotel games room taps directly into these needs, delivering memorable experiences that guests will talk about long after check-out. A well-designed games room can: Increase guest satisfaction by offering unexpected value. Encourage longer stays as guests find more reasons to linger.
What is customer effort and how to lower it to increase guest satisfaction
eHotelier
JUNE 6, 2024
Customer effort is one of the metrics used in hotels to measure guest satisfaction. In other words, how easy it is for a customer to do something within the guest journey. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay.
The Luxury Collection and Element by Westin rank first in JD Power Hotel guest satisfaction study
eHotelier
JULY 23, 2024
Marriott International proudly announces that The Luxury Collection and Element by Westin have been ranked highest in guest satisfaction for their segments according to the 2024 JD Power Hotel Guest Satisfaction Study.
Innovative insurance for hoteliers: How the BeSafe and SiteMinder partnership drives revenue and guest satisfaction
SiteMinder
APRIL 7, 2025
The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. With SiteMinders reach and ease of use, this integration becomes an attractive option for hotels looking to maximise revenue and enhance guest satisfaction.
How to Price a Hotel Room: Best Practices
Soft Inn
NOVEMBER 21, 2024
The right pricing strategy can significantly impact a hotel's revenue and guest satisfaction. Pricing a hotel room effectively is a complex yet crucial aspect of hotel management. This guide aims to provide you with a comprehensive understanding of the best practices for setting hotel room prices.
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Why Housekeeping is the heart of a hotel: leadership insights
eHotelier
OCTOBER 10, 2024
Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.
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Living Hotels invests in digitalisation to improve guest satisfaction
eHotelier
SEPTEMBER 26, 2024
Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.
Mastering summer upselling: a comprehensive guide for hoteliers
eHotelier
MAY 20, 2024
With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling.
How to stay on top of your guest feedback
eHotelier
OCTOBER 3, 2023
How to stay on top of your guest feedback - Insights - Insights Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.
Guest satisfaction: 6 tactics to increase it in your property
eHotelier
MARCH 20, 2024
Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they're met with disappointment.
Vouchers: the untapped revenue accelerator in hospitality
eHotelier
MARCH 3, 2024
By addressing technological gaps and adopting a guest-centric approach, hotels can unlock the full potential of vouchers, transforming them from a missed opportunity into a dynamic tool for growth and guest satisfaction.
Turn Guest Feedback into Insights that Elevate Guest Experience
Revenue Hub
NOVEMBER 11, 2024
Below are 6 steps for hotel operators to turn guest satisfaction data into actionable insights. Centralize Guest Feedback Data Across All Platforms Guest feedback is typically spread across multiple platforms, such as Google Reviews, TripAdvisor, and brand-specific surveys.
Sense of community as a growth strategy
eHotelier
FEBRUARY 14, 2024
When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.
Green Practices in the Hospitality Sector
Hospitality Net
MARCH 5, 2025
However, as the global community becomes increasingly aware of environmental challenges, the sector faces the pressing need to balance guest satisfaction with sustainability. The hospitality industry has always been synonymous with luxury, comfort, and convenience.
Why your hotel needs a sleep program
eHotelier
OCTOBER 11, 2022
A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.
Report: Digital tipping adds up to $375 per week for associates
Hotel Business
DECEMBER 10, 2024
Equally important, one of their luxury city-center properties saw a 36% increase in guest satisfaction scores compared to the previous years Tripadvisor scores before Shinys digital tipping. The report also provides tactics to increase gratuity awareness and opportunity.
Top 10 Reputation Management Trends Impacting Hotels in 2025
Revenue Hub
JANUARY 10, 2025
This shift to AI Personality boosts the authenticity of responses and guest satisfaction. Review platforms are now prioritizing recent reviews that reflect current guest satisfaction. These AI assistants will understand your hotel’s uniqueness, allowing them to respond accurately and personally to specific cases.
BWHSM Hotels partners with Mews as it grows its global footprint
eHotelier
OCTOBER 21, 2024
With Mews, BWH Hotels gains access to one of the most innovative hospitality technologies that boosts operational efficiencies and guest satisfaction. Mews, the industry-leading hospitality cloud, has entered into an agreement with BWH Hotels (BWH) to be a certified PMS provider.
7 top activities to offer your hotel guests
MEWS
AUGUST 6, 2024
Why are guest activities important at your hotel? Guest activities are crucial because they set your hotel apart from the competition and enhance guest satisfaction by offering more ways to enjoy their stay.
The AI Revolution in Hotel Pricing: Beyond Dynamic Rates
Revenue Hub
JANUARY 14, 2025
NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.
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Bartech Launches Wall-mounted eFridge Minibar Solution, Enhancing Guest Experiences and Hotel Design Efficiency
Hospitality Net
OCTOBER 30, 2024
Designed to enhance both hotel design flexibility and operational efficiency with its sleek, modern minimalistic aesthetic, the Flat eFridge is set to transform hotels in-room F&B services by ensuring heightened profitability and guest satisfaction.
The Top Traits of Exceptional Hospitality Professionals
STAAH
NOVEMBER 19, 2024
Commitment to Guest Satisfaction: Going the Extra Mile At the heart of hospitality is an unwavering commitment to guest satisfaction. Exceptional professionals always go the extra mile, ensuring guests leave with smiles and stories worth sharing. Final Thoughts Hospitality is more than a job, it’s a calling.
9 benefits of implementing a customer experience platform: insights from industry experts
eHotelier
JULY 25, 2023
The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.
The Future of Hospitality: Trends Shaping 2025
STAAH
JANUARY 21, 2025
Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Guests prioritize environmental responsibility, making sustainability a key differentiator. Key Trends for Hospitality in 2025 1.
Thoughtful Sleep Program Setup at the Deer Path Inn as an Example for All Independent Hotels
Hospitality Net
OCTOBER 27, 2024
After all, one of the hallmarks of guest satisfaction, and a core part of any hotelier’s duty of care, is whether or not the guest slept well. Knowing this principle, leading brands are engaged in an arms race of sorts to meet the increasing cultural appreciation and prioritization for sleep amenities.
Scott McArdle appointed General Manager at Alaia Belize Autograph Collection in Ambergris
eHotelier
MAY 4, 2023
In his new role, McArdle will be responsible for daily operations at the hotel to assure optimum performance, guest satisfaction, and that the property upholds the high-quality standards of the Marriott brand.
5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy
Revfine
NOVEMBER 17, 2024
Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. Engage Guests on Their Terms: The The post 5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy appeared first on Revfine.com.
How Hotels Are Embracing Technology and Digital Transformation
Horizon Hospitality
NOVEMBER 13, 2024
Mobile apps help hotels gather valuable data on guest preferences, allowing them to refine and personalize their services. The Human Element Adopting technological innovations can increase guest satisfaction and help maintain a competitive edge in today’s digital world.
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Top Strategies to Increase Guest Reviews for Your Hotel
STAAH
MARCH 11, 2025
A strong review strategy helps hotels build trust, attract more bookings, and improve overall guest satisfaction. So, how can hotels effectively increase guest reviews? Top Strategies to Increase Guest Reviews 1. Hotels can: Encourage guests to share their experiences using branded hashtags.
Effective Strategies to Increase Hotel Customer Retention
Hotelogix
OCTOBER 30, 2024
Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction.
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AI to Improve the Hotel Spa End User Journey
Larry Mogelonsky
MARCH 24, 2025
That is, for our industry where human-to-human contact is ever-so-centric to guest satisfaction, its not that automation will supplant practitioners but that these contemporary tools will offset the undesirable, repetitive tasks to augment the experience.
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