article thumbnail

Hospitality training: Courses and programs for hotels

SiteMinder

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

article thumbnail

Mobile Ordering’s Role in Customer Retention

Modern Restaurant Management

They allow businesses to eliminate the up-front costs of developing an in-house application and, at the same time, remove the additional work and time required to hire, train, and manage delivery drivers. Third-party services enable restaurants to quickly add mobile ordering to their service offerings.

Training 189
article thumbnail

How to Calculate Hotel Guest Acquisition Cost (GAC)

Hotelogix

Total Operational Expenses are the costs related to the operational aspects of guest acquisition, such as training the staff, updating your website, improving guest services, and other activities to enhance your overall guest experience. While these strategies can increase bookings, they also contribute to the GAC.

article thumbnail

AI – what it means and what hoteliers are asking about this technology?

STAAH

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. We are already seeing this in applied in hotels via chatbots, data analytics, voice-activated services, and serving guests in multiple languages using smart technology and hyperdynamic pricing.

article thumbnail

How to Improve Efficiency in Hotels? Reduce Operating Cost

Hotelogix

 Adopting Customer Relationship Management (CRM) software also enables personalized marketing and improved guest retention.   By leveraging these technologies, hotels can enhance operational efficiency, reduce costs, and elevate the overall guest experience. How to Improve Front Office Operations in a Hotel?

article thumbnail

15 Ideas Hoteliers Can Use To Improve The Guest Experience

Revenue Hub

Enhancing the hotel guest experience through different means is crucial in order to enforce your hotel’s brand identity, position your hotel among the competition, potentiate guest retention, increase sales and revenue, and continue to grow.

article thumbnail

A Roadmap to Enhanced Hotel Operations: 10 Strategic Insights

eZee Absolute

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let’s jump right in.