Hotelogix

OCTOBER 18, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies.    By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

eZee Absolute

SEPTEMBER 20, 2022

What Is Guest Journey? Understanding The Different Stages of Hotel Guest Journey. Reservation. What Is Guest Journey? A guest journey can be defined as a collection of events that starts and goes beyond the physical walls of the hotel. Understanding the Different Stages of Hotel Guest Journey. Reservation.

Budgeting 96

Budgeting Reservations Book Article 96

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 29, 2024

With that in mind, here’s a breakdown of the most important training topics for each major hospitality department in your hotel: Front office Customer service excellence : Training on delivering exceptional service, managing first impressions, and ensuring guest satisfaction.

Training 52

Training Customer Service Communication Guest Satisfaction 52

eZee Absolute

AUGUST 10, 2023

Loyalty Programs Loyalty programs play a crucial role in guest retention. It means you give some of your guests special access to certain offers and discounts that others don’t get. And to reach out to maximum guests it is important that you communicate it through your campaign.

Marketing 52

Marketing Book Budgeting Information 52

Xotels

SEPTEMBER 22, 2022

If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Make sure to engage your guests with enticing content and encourage them to share their positive experiences. Advertisement. Train your staff to sell better.

Marketing 40

Marketing Blog Book Communication 40

Modern Restaurant Management

AUGUST 5, 2020

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Server 210

Server Marketing Bookkeeping Document 210