Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Modern Restaurant Management

JUNE 2, 2022

Additionally, with cost as the number three driver for customer retention, the fees associated with third-party services make them less appealing. This means that, while your menu may be competitively priced, the introduction of a third-party into customer interactions can increase the cost on both ends.

Training 189

Training Pricing Guest Retention 189

Revenue Hub

FEBRUARY 21, 2023

When potential guests see a hotel with a high volume of positive reviews, they are more likely to view the property as higher quality and therefore be willing to pay a higher rate for their stay. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 98

Guest Retention Book Article Pricing 98

Revenue Hub

DECEMBER 13, 2024

Moreover, loyal guests are more likely to: Spend more during their stay on premium amenities, dining, or services. Choose your hotel over competitors, even when price differences exist. Average Spend Per Guest : Are members spending more on ancillary services? Guest Retention Rates : Are you retaining guests over time?

Book 109

Book Guest Retention Article Events 109

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue. Now, let’s talk about Emily’s trip. Experience.

Budgeting 96

Budgeting Reservations Book Article 96

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. When guests feel that their unique needs and preferences are acknowledged, they’re more likely to return and recommend the hotel to others.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Modern Restaurant Management

AUGUST 5, 2020

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Server 210

Server Marketing Bookkeeping Document 210

Revenue Hub

MAY 18, 2023

Leverage Word of Mouth Hotels can leverage the power of word of mouth to reduce costs by increasing guest retention and decreasing marketing expenses. Happy guests who have had a positive experience are more likely to become repeat customers and recommend the hotel to their friends and family.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

eZee Absolute

AUGUST 10, 2023

This makes business travellers less price-sensitive and leisure travellers a bit more price sensitive. Campaign You can send a personalized email or WhatsApp campaign that shows you have a dedicated co-working space, cubicle, or free wifi throughout the day to the guest travelling for work.

Marketing 52

Marketing Book Budgeting Information 52