Revenue Hub

AUGUST 22, 2023

These capabilities require a united data strategy and a tech stack capable of trading information between departments. For decades, these strategies have informed successful dynamic pricing for hotel guestrooms and the airline industry and are also applicable to group business and events.

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Pricing Events Book Guest Retention 98

Hotelogix

OCTOBER 18, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies.  This information is valuable for making informed decisions about resource allocation, marketing campaigns, pricing strategies, and overall business planning.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Revenue Hub

JUNE 18, 2024

By relying on data, you can make informed decisions that lead to increased revenue and guest satisfaction, instilling a sense of confidence in your team. Forward-thinking hotels consider the guest and data at the heart of their thinking, decisions, ideas, marketing, and much, much more.

Guest Satisfaction 108

Guest Satisfaction Guest Retention Article Customer Service 108

Hotelogix

MAY 16, 2024

  Improved decision-making: Gain insights into business performance and market trends to make informed pricing decisions. Serve guests with contactless solutions In today's world, providing a safe and convenient experience is paramount.

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Book Front Desk Operations Reservations Property Management 130

Revenue Hub

JANUARY 11, 2024

This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making. To capitalise on this trend, hotels should ensure they are utilising the right tools for gathering guest demographics.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Modern Restaurant Management

AUGUST 5, 2020

. “The TableUp team are experts in restaurant CRM, loyalty, and guest engagement and, like all of us, are deeply passionate about the industry and the success of their customers. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

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Server Marketing Bookkeeping Document 210

Revenue Hub

MAY 18, 2023

As indicated by a recent study by Statista , hoteliers highlight the wider economic situation as the next biggest challenge (48%), followed by staff acquisition and retention (43%) and cost of staff (42)%. Without this valuable data, hotels will struggle to make informed decisions which will directly result in lost revenue opportunities.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue.

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Budgeting Reservations Book Article 96

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. These measures not only deter potential threats but also provide invaluable information in the event of an incident.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Blue Magnet Interactive

MARCH 17, 2020

Your hotel guests change constantly and so do their wants and needs. Ensuring that your hotel evolves along with your guests and paying attention to detail can pay huge dividends in the hospitality industry. As time goes on, you will get a feel for what your guests like and where their interests lie.

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Presentation Information Guest Retention Catering 52

eZee Absolute

AUGUST 10, 2023

Hyper-personalization, just like personalized marketing , takes into account a wide range of customer data, such as demographics, past purchase behavior, browsing history, social media interactions, and other relevant information. This clearly asks for completely two different campaigns according to the information provided by them.

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Marketing Book Budgeting Information 52

SiteMinder

FEBRUARY 29, 2024

This approach helps staff better retain information and apply their new skills effectively in their daily tasks. Guest relations Advanced customer service skills : Focusing on personalised guest interactions, anticipating needs, and exceeding expectations. Certification Choose programs that offer certificates upon completion.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotelogix

MARCH 11, 2025

If your staff feels out of the loop on important decisions, or if they're playing a constant game of telephone to get information, frustration is going to build. Make sure your staff has enough downtime to come back refreshed and ready to wow your guests. Measuring Success To keep your guest retention efforts on track: 1.

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Xotels

SEPTEMBER 22, 2022

Heat mapping and on-page analytics tools are excellent sources of additional information on your users’ behavior. On top of the benefits of marketing automation, collecting your guests’ data can help you provide a more tailored experience that will, in return, also increase loyalty, guest retention, sales, and profit.

Marketing 40

Marketing Blog Book Communication 40