eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

STAAH

FEBRUARY 13, 2023

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. Contact-less guest experience Basic operations such as check-in, check-outs, housekeeping, room assignments etc can be automated with the help of AI-led software, saving hoteliers time and labour on these repetitive tasks.

Guest Retention 85

Guest Retention Information Book Housekeeping 85

Hotelogix

MAY 16, 2024

Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors.  Adopting Customer Relationship Management (CRM) software also enables personalized marketing and improved guest retention.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

MAY 18, 2023

This data can include guest preferences, booking history, and guest feedback, which can be used to personalise the guest experience, offer targeted promotions, and improve guest loyalty (read more on the importance of capturing hotel guest data ).

Front Desk Operations 86

Front Desk Operations Cost Reduction Book Training 86