Revenue Hub

SEPTEMBER 6, 2024

Technology, data, and intelligence Hoteliers have access to a vast amount of data within their hospitality management systems. Nevertheless, many do not fully leverage this information to create genuinely engaging guest experiences.

Guest Retention 107

Guest Retention Article Definition Hospitality Management 107

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Les Roches

AUGUST 22, 2024

Additionally, the IHG Rewards Club loyalty program plays a critical role in driving guest retention and direct bookings, further solidifying its competitive edge. For aspiring professionals, earning a degree in hospitality management strengthens your knowledge base and increases your career prospects.

Catering 52

Catering Travel and Tourism Budgeting Marketing 52

SiteMinder

FEBRUARY 29, 2024

Hospitality training courses for hotels Whether it’s mastering the art of management, ramping up sales numbers, delivering top-notch customer service, or leading a team to glory, there’s a course out there tailored just for the needs of your hotel.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

MAY 18, 2023

Operational efficiency: By eliminating unnecessary expenses and streamlining processes, hotels can improve their operational efficiency and provide better service to guests. Clearly, cost control is an important aspect of the hotel and hospitality management industry that enables hotels to gain a competitive edge over their competitors.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98