Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 91

Guest Retention Communication Article Guest Satisfaction 91

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Revenue Hub

JUNE 18, 2024

That’s a customer service culture. The commercial twist is that we should also be proud of selling to our guests who want or need it. Your staff need to believe in themselves, what they stand for, and their core purpose with the guest when it comes to your own unique service culture.

Guest Satisfaction 88

Guest Satisfaction Guest Retention Article Customer Service 88

Hotelogix

MAY 16, 2024

Enhanced guest experience: With access to guest data from the PMS, you can understand your past guests' likes and dislikes and offer personalized services during their subsequent visits. Moreover, the biggest reason for offering them such solutions is that 90% of them like contactless services. 

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 84

Guest Satisfaction Pricing Guest Retention Marketing 84

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotelogix

OCTOBER 18, 2023

Total Operational Expenses are the costs related to the operational aspects of guest acquisition, such as training the staff, updating your website, improving guest services, and other activities to enhance your overall guest experience. While these strategies can increase bookings, they also contribute to the GAC.

Guest Retention 100

Guest Retention Marketing Pricing Training 100