Hotelogix

OCTOBER 30, 2024

Research indicates that increasing customer retention rates by just 5% can boost profits by 25% to 95%. Loyal guests not only provide repeat business but also serve as brand ambassadors, sharing their positive experiences with others. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 108

Guest Retention Communication Article Guest Satisfaction 108

Hotelogix

FEBRUARY 28, 2025

Hotel B: Response Time Cut by Half An international resort had guests from over 20 countries. After ChatGPT, response time dropped by 50% , and guest satisfaction ratings improved significantly. AI can assist in analyzing trends, improving service quality, and handling guest relations. What’s next?

Book 130

Book Guest Satisfaction Guest Retention Training 130

Revenue Hub

JUNE 18, 2024

Every employee, from the front desk to the kitchen, plays a significant part in driving revenue and guest satisfaction. By relying on data, you can make informed decisions that lead to increased revenue and guest satisfaction, instilling a sense of confidence in your team.

Guest Satisfaction 108

Guest Satisfaction Guest Retention Article Customer Service 108

Revenue Hub

JANUARY 11, 2024

Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Hotelogix

MAY 16, 2024

A booking engine integrated with your PMS and channel manager simplifies the booking process for guests and collects valuable guest data for personalized marketing. Configure and promote targeted packages/add-ons to attract guests, sell more, and earn more.

Book 130

Book Front Desk Operations Reservations Property Management 130

Hotelogix

OCTOBER 18, 2023

GAC considers various costs related to marketing, sales efforts, and operational activities aimed at acquiring a guest. GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies. 

Guest Retention 100

Guest Retention Marketing Pricing Training 100