Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. Managers can then examine useful metrics to improve service.

Front of House 218

Front of House Training Customer Service Communication 218

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous.

Communication 148

Communication Scheduling Front of House Back of House 148

Eat Restaurant Management

NOVEMBER 9, 2021

People walk into these upscale establishments with an expectation to be wowed by the luxurious ambiance, exquisite food, and an unmatchable level of service, which justifies their premium charges. No matter how delicious the food, people are unlikely to come back if they are not happy with the service provided by the restaurant.

Front of House 52

Front of House Training 52

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

Hospitality Magazine

JUNE 12, 2024

It marked the beginning of a future career in the industry, which saw him move up the ranks at various types of venues from breweries to restaurants across both back and front of house positions. The chef underwent formal training in Sydney and landed a placement at Bilson’s Restaurant alongside the late Tony Bilson.

Front of House 130

Front of House Training 130

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Modern Restaurant Management

MARCH 1, 2022

Empowering Employees with the Right Tools and Training. ” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service. Restaurant people are “people-people.”

Back of House 230

Back of House Training Front of House Scheduling 230

Modern Restaurant Management

AUGUST 26, 2024

For restaurants, there are pros and cons to using third-party solutions offering different types of delivery services. Fair Commission Rates : Look for delivery services with reasonable commission rates. Beyond that, let's consider other important steps to start delivery services.

POS Systems 179

POS Systems Training Front of House Information 179

Boutique Hotel News

JANUARY 6, 2023

Students that are studying Level 2 Professional Cookery, Level 3 Professional Cookery, Level 3 Food and Beverage Service, Hospitality Supervision, will be responsible for managing the Devonshire Fell Hotel on Monday 6th and Tuesday 7th February. The hotel belongs to The Devonshire Hotels and Restaurants Group.

Front of House 130

Front of House Training 130

Modern Restaurant Management

JUNE 21, 2021

In fact, balancing takeaways with table service is a great way to increase sales and diversify, but it can put pressure on staff members' time. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. With technology those orders could be processed in seconds.

Front of House 186

Front of House Training 186

Modern Restaurant Management

JUNE 9, 2022

Keeping track of in-restaurant orders and front-of-house demands is one thing, but folding off-premises orders into the mix can add complexity and make it more difficult to anticipate whether differing demands are being met. Use data to rethink – not overthink.

Front of House 196

Front of House Scheduling Information Pricing 196

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the front-of-house and 6.2 fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Since 2020, there’s an all-time high number of open positions and a lack of labor.

Back of House 188

Back of House Front of House Kitchen Operations Customer Service 188

Hotel Owner

NOVEMBER 8, 2024

A recent report by the Institute for Apprenticeships and Technical Education (IfATE) has detailed new upgrades in apprenticeship schemes that intend to support a steady, well-trained workforce to address the fall-out from both Brexit and the pandemic. Though a positive trend, it is still reflective of a persistent shortage.

Housekeeping 52

Housekeeping Front of House Training Catering 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

DECEMBER 29, 2023

I’ve heard of restaurant leaders setting up multiple POS demos with shift managers or front-of-house staff. Provide better training for job roles and tech usage “Better training” isn’t going to be groundbreaking for anyone. It starts with more robust general job training.

Training 123

Training Front of House Demo 123

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.  👉It streamlines interactions between guests and hotel staff, resulting in quicker service, accurate billing, and improved guest satisfaction.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

OCTOBER 25, 2023

Whether you work in the front of house or in the kitchen, the stressors of every shift can wear you down. In a survey conducted by AmericanAddictionCenters.org, one in ten food service industry workers reported that they are under the influence of drugs for the majority of their work shifts, and around one in 20 alcohol.

Front of House 188

Front of House Training Workshop Back of House 188

Modern Restaurant Management

JULY 23, 2024

The burden of ensuring labor efficiency often falls to managers, who are already overwhelmed with managing front-of-house, kitchen, and backend responsibilities–in addition to training new employees and interacting with customers.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

Front of House 203

Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

SEPTEMBER 14, 2021

” “Many of our TEAM Members stay a long time with TSFR – a testament to our accountable culture, family atmosphere and commitment to training and development,” said Bill Angott, President and Chief Executive Officer at TSFR. Annual DEI Training will be required and provided for judges and committee members. ?

Accounting 173

Accounting L&D Marketing POS Systems 173

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

Front of House 93

Front of House Back of House Customer Service Accounting 93

Modern Restaurant Management

OCTOBER 20, 2020

Dark kitchens or virtual kitchens––real places staffed with non-ectoplasmic people—bring efficiencies to running a restaurant by providing off-site commissary services for delivery orders. Plenty of services exist to take care of the tricky parts. Proper break space and a place to study, train, or eat.

Front of House 203

Front of House Back of House Training Pricing 203

Modern Restaurant Management

DECEMBER 27, 2023

Full-service, cafeterias and grill buffets are the segments experiencing the biggest struggle. Quick service, fast casual and bars and taverns have exceeded where they were in February 2020. In fact, offering wellness benefits that cover mental health services would solve a lot of the industry’s ills.

Front of House 117

Front of House Training Document Server 117

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. This is also well-known in foodservice with the fast-paced work required in back and front of house. There is no slow moving in these industries.

Front of House 187

Front of House Customer Service Accounting Communication 187

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Owner

APRIL 11, 2023

In his new role, he will lead the front of house and hotel team as well as being responsible for the management and running of the hotel and supporting recruitment and training. In addition, Laine joins the team at a significant time for the hotel, as it prepares to celebrate its 125 th anniversary.

Front of House 105

Front of House Training 105

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

7 Shifts

FEBRUARY 13, 2023

And we’re here to help support any operators who may be interested in learning more with one-on-one wage model training , racial equity toolkits , and other resources that may help evolve and improve our collective employment practices. Implementing a service charge is the only way for us to achieve that goal." But they are important.

Training 156

Training Front of House Server Scheduling 156

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 Addressing Staff Concerns.

Scheduling 223

Scheduling Front of House Back of House Communication 223

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

SEPTEMBER 1, 2020

" While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. Make Staff Training a Priority. Contactless ordering and payment involve a significant change in front-of-house operations for your guests and your staff.

Front of House 230

Front of House Server Demo Information 230

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Health, Allergen, and Food Safety Training and Certifications. Food Service, Kitchen, & Hospitality Tech. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

Server 78

Server Customer Service Training Communication 78