7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78

Modern Restaurant Management

SEPTEMBER 1, 2020

" While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. In this new environment, take steps to: Elevate your servers to guides. Restaurateurs are facing a herculean effort just to produce and serve great food in this environment.

Front of House 230

Front of House Server Demo Information 230

Modern Restaurant Management

JUNE 9, 2022

Keeping track of in-restaurant orders and front-of-house demands is one thing, but folding off-premises orders into the mix can add complexity and make it more difficult to anticipate whether differing demands are being met. Use data to rethink – not overthink.

Front of House 196

Front of House Scheduling Information Pricing 196

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.

Back of House 223

Back of House Front of House Server Budgeting 223

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.

Front of House 208

Front of House Back of House Sanitation Information 208

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The behavior of your staff makes the biggest difference in the quality of your restaurant’s service. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

Modern Restaurant Management

NOVEMBER 3, 2020

Anyone can come into a restaurant, enjoy a great meal and service that’s personalized to them, and enjoy a convivial experience alone, with friends and/or surrounded by strangers also seeking human contact. There are affordable, expert services that can certify that your digital menu is accessible, such as accessiBE.

Front of House 218

Front of House Back of House Download Sanitation 218

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

MARCH 1, 2023

An interesting tidbit about those dark days of 2020-21: restaurants, bars, food trucks and other establishments that were able to remain efficient with their back of house (BOH) services were most likely to survive and even thrive. Here are some back of office trends to watch for in 2023. – received the majority of customer tips.

Back of House 171

Back of House Front of House Accounting Budgeting 171

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. 15 'Soft' Food Service Skills For Your Resume [List]. Waiters, servers, and managers alike need to juggle countless customer requests. Table of Contents. Mental Math.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. SevenRooms Partners with TheFork. Local Hero Debuts.

Accounting 173

Accounting L&D Marketing POS Systems 173

Modern Restaurant Management

DECEMBER 2, 2022

For servers and front of house staff you should create categories such as turnover rates, customer satisfaction, number of tables served, and positive reviews. Having a performance-based culture at your restaurant will keep your team working at high levels. Restaurant managers need to create categories for each position.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Not only is it more hygienic, but it also significantly increases service quality and speed.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

EATER

JULY 24, 2020

A Mexico City waiter armed for service | Claudio Cruz/AFP via Getty Images. Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19.

Server 133

Server Back of House Front of House Information 133

Modern Restaurant Management

NOVEMBER 2, 2022

As the hospitality industry gears up for the influx of holiday diners, making the right hires becomes especially crucial in maintaining a high quality of service. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic.

Front of House 158

Front of House Back of House Server Customer Service 158

Modern Restaurant Management

OCTOBER 25, 2023

To get through a long shift, chefs, managers, servers, hosts and waitstaff need to make wise decisions and take care of their health. Whether you work in the front of house or in the kitchen, the stressors of every shift can wear you down. Working in a restaurant is a marathon, not a sprint.

Front of House 188

Front of House Training Workshop Back of House 188

7 Shifts

JANUARY 26, 2021

diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. For fast-casual and quick-service restaurants—no more lines. The traditional lineup of front of house and back of house is shifting, and will likely not go back to how it was before.

Front of House 148

Front of House Accounting Back of House Server 148

Modern Restaurant Management

APRIL 29, 2021

This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. People were in between jobs or suddenly out of work.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. Poor restaurant communication equals poor service. At times, it's a civil war between your front-of-house and back-of-house teams.

Communication 172

Communication Server Front of House Back of House 172

Modern Restaurant Management

AUGUST 26, 2024

For restaurants, there are pros and cons to using third-party solutions offering different types of delivery services. Fair Commission Rates : Look for delivery services with reasonable commission rates. Beyond that, let's consider other important steps to start delivery services.

POS Systems 179

POS Systems Training Front of House Information 179

EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. As such, there is no work available for bartenders and servers. Shutterstock.

Front of House 130

Front of House Server Back of House Document 130

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Team culture and customer service also suffer. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

MAY 8, 2020

For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. AI that reads your eye movements "intends" to help predict and suggest orders, enhancing your speed of service, and potentially raising your bottom line. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

Modern Restaurant Management

MAY 7, 2020

’ Once they scan the QR code on their mobile phone, they are able to view the full menu, place an order where they add a dairy allergy note for the chef, and pay for the meal at the click of a button, all without interacting with a server or touching a physical menu. Revisiting Tech Stacks to Connect Data.

Front of House 192

Front of House Reservations Server 192

7 Shifts

FEBRUARY 13, 2023

We see professional servers and bartenders who respect the whole of the restaurant and the culture that is created by being more inclusive. Your current tip out model can simply be expanded to include the entire house, rather than just the front of house. We see a better Magpie.”

Training 156

Training Front of House Server Scheduling 156

Modern Restaurant Management

MAY 7, 2020

Bar servers will take orders and deliver drinks and food but will not linger across from guests. All of On The Border’s dining rooms in these states will follow all capacity requirements and social distancing protocols by removing tables from service and having guests stay outside of the building until their table is ready.

Sanitation 204

Sanitation Training Server POS Systems 204

Modern Restaurant Management

DECEMBER 27, 2023

Full-service, cafeterias and grill buffets are the segments experiencing the biggest struggle. Quick service, fast casual and bars and taverns have exceeded where they were in February 2020. In fact, offering wellness benefits that cover mental health services would solve a lot of the industry’s ills.

Front of House 117

Front of House Training Document Server 117

7 Shifts

DECEMBER 8, 2020

If your restaurant is counter service, have an email list signup sheet where your team can encourage them to sign up for the list to get updates about the business and first dibs at any special promos you may have in the pipeline. For the front-of-house, a cocktail or coffee drink. If not, have your staff encourage them to.

Front of House 148

Front of House Server Events Special Events 148

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

7 Shifts

APRIL 3, 2023

It leads to discrimination, sexism, and sexual harassment , and creates a disparity between the back and front of house. Tip pooling, service charges, and transparency are all ways these four restaurant operators are leading the charge into a new era for restaurants. Huang intentionally designed the service model to be simple.

Back of House 148

Back of House Front of House Server Budgeting 148