Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. The way I see it, there’s an art to interviewing hourly workers.

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Front of House Back of House Server Customer Service 158

Modern Restaurant Management

JUNE 3, 2021

Kitchen and front-of-house employees are simply harder to find. Interviews with potential employees are being scheduled, but no-shows are the norm. Host a hiring party : Make recruiting memorable. Ask current employees to help recruit. When an applicant piques your interest, immediately connect with them.

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Front of House Events Budgeting Scheduling 179

7 Shifts

JANUARY 31, 2024

Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.

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Scheduling Front of House Training Customer Service 158

OpenTable

AUGUST 10, 2023

Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. A quality candidate should have several years of experience in different front-of-house roles. Recruiting for restaurants works best when you can reach as many potential employees as possible.

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Server Front of House Information Definition 111

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. With the increase in online ordering, he suggests creating a new front-of-the-house role of Takeout Specialist to process orders.

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Scheduling Training Server Pricing 221

7 Shifts

FEBRUARY 18, 2020

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. Unpredictable schedules - The corporate world typically works from 9 to 5. What is a waitmare?

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Server Scheduling Front of House Customer Service 158

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.

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The Restaurant Times

MARCH 13, 2023

For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. Continue reading to understand the back-of-house of a restaurant, how it functions, the different back-of-house positions, and tips on how to manage back-of-house operations.

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Back of House Front of House Communication Training 52

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Management has a crucial role in the success of a business.

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Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. For hourly workers, ensuring they have enough shifts scheduled to meet their earnings expectations is critical.

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Server Marketing Front of House Back of House 225

7 Shifts

JANUARY 31, 2024

Scheduling & payroll Ask any restaurant manager what their biggest point of frustration on the job is. Chances are, it's balancing the scheduling requests of dozens of employees each week. Check employee schedules to ensure plans match reality. But we can't overstate the importance of these responsibilities.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

FEBRUARY 13, 2023

Your current tip out model can simply be expanded to include the entire house, rather than just the front of house. This reduces turnover, lowers recruitment and training costs, and substantially improves the quality of the workforce and guest experience.

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Training Front of House Server Scheduling 156

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Forecasting can also help inform employee schedules that optimize your labor spend. Here are some trends NCR is watching as move into 2022.

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Front of House Back of House Information Definition 189

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

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Back of House Front of House Server Download 148

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” Katy: “ Long hours on your feet and irregular work hours and having a different schedule than other people.” Katy: “For the front of house positions you should be sociable, empathetic, and able to multitask.

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Server Scheduling Communication Front of House 130

Modern Restaurant Management

DECEMBER 19, 2019

Having the right hiring managers in the recruitment process is essential. Someone applying for an hourly front-of-house position in a fast-casual restaurant will not find this quality appealing. In a fast-casual restaurant, the first people that candidates meet are typically front-line employees. Am I right for the gig?

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Front of House Customer Service Scheduling Service Management 161

EATER

APRIL 26, 2021

Put your best foot forward and schedule your trails and follow through with them. That may include things like flexible scheduling, childcare, those types of things. It is across the board, but the surprising point of data that we did that wasn’t consistent with pre-COVID is that front of house positions, servers and hosts.

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Front of House Back of House Scheduling Server 98

NCC USA

NOVEMBER 3, 2022

Look at front-of-house data to take the pulse on the customer experience. Like a lot of restaurant owners, you might have to recruit some extra talent to handle the year’s busiest season. It has all the tools you need to mindfully schedule shifts while accommodating time-off requests.

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Back of House Reservations Front of House Scheduling 52

The Restaurant Times

JULY 27, 2020

Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Calculate the staff’s performance in each quarter, and offer a cash reward for the employees who have followed proper scheduling. Attendance-Based. Performance-Based.

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Server Front of House Training Scheduling 52

Les Roches

MAY 24, 2023

This includes recruiting competent staff, dealing with conflicts and disciplinary action, as well as implementing schemes for good staff retention and motivation. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

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Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

This includes recruiting competent staff, dealing with conflicts and disciplinary action, as well as implementing schemes for good staff retention and motivation. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

The Restaurant Times

APRIL 13, 2022

In other words, you should address your restaurant’s objectives and long-term goals, along with opening and closing schedules. Although the kitchen staff mainly uses it, it may also be a valuable reference for the front of house staff as they too should be able to answer customer queries about food preparation.

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Front of House Information Scheduling Reservations 52

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. So what’s to blame for the high turnover?

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Server Training Front of House Back of House 144

Modern Restaurant Management

DECEMBER 31, 2019

As such, a big focus in 2020 will be on how to find, recruit and keep team members. Of course Gen Z is driving this trend to some extent , but a recent study also found that people looking for temporary work this holiday season wanted a flexible schedule more than any other perk – including high pay. Recruiting Platforms.

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POS Systems Marketing Training Pricing 138

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Store schedules and labor management. In the front of house, we are seeing more kiosk adoption. Integration with third party aggregators.

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Marketing Catering Customer Service Front of House 215

7 Shifts

AUGUST 26, 2024

If you love meeting and working with people, then a Front of House service position might be job for you. On the flip side, scheduling is a big challenge for a lot of restaurant managers. And your schedule can affect your tips. William Hickey is a recruiter for California-based The Party Staff Inc.,

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Server Front of House Scheduling Training 148

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. Module 4: Recruitment and Onboarding. The companies will launch a two-way integration.

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Accounting L&D Marketing POS Systems 173

Modern Restaurant Management

OCTOBER 16, 2019

Pared has also proven to be a game-changer for restaurant workers, providing them with consistent, fulfilling work that improves their quality of life and empowers them to not only enjoy schedule flexibility and higher wages than the industry average, but also increase their skill set and expand their network at thousands of top restaurants.

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Marketing Training Maintenance Pricing 126

Modern Restaurant Management

AUGUST 11, 2021

Between August 16 – 22 during Papa John’s National Hiring Week, Papa John’s and its local franchise partners will host more than 800 recruiting events in more than 60 markets across the country. The new Curry Up Now restaurant, located at 5752 Grandscape Boulevard, Suite 310, is scheduled to open late October.

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Marketing Events Training Front of House 180

EATER

MAY 20, 2020

The groups behind Safety First plan to release more front of house guidance soon. In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. The group released guidelines based their practices while operating for months during the pandemic.

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Sanitation Communication Front of House Information 112

EATER

MAY 14, 2020

The groups behind Safety First plan to release more front of house guidance soon. In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. The group released guidelines based their practices while operating for months during the pandemic.

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Sanitation Communication Front of House Information 98