Hospitality Magazine

OCTOBER 14, 2024

Byron Bay has welcomed new seafood destination Byron Bay Oyster Bar & Seafood Restaurant, which landed at Hotel Marvell last week. “Our tank uses filtered water collected on a king tide from Brunswick Heads to naturally cleanse the oysters of any impurities,” says James Pearce, general manager of Hotel Marvell.

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Serviced Apartments

DECEMBER 16, 2024

Reading Time: 2 minutes UK: Planning permission has been submitted to the Lake District National Park to convert the Grey Walls Hotel in Windermere into a 17-unit aparthotel. The refurbishment costs were too high also to create what would be required to operate as a public house.

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Boutique Hotel News

NOVEMBER 25, 2022

UK: Wild Thyme & Honey, a boutique hotel located in the Cotswolds, has appointed Simon Stanbrook as general manager. He will supervise the front of house team and take project management duties, while working to drive recruitment and improve guest experience.

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Hotel Owner

JUNE 9, 2023

Lydia Forte, group director of food and beverage at Rocco Forte Hotels, has recently joined the Gold Service Scholarship board of trustees. In her role, Forte will support existing trustees to help shape and direct the future of the industry’s only dedicated scholarship for front-of-house professionals.

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Boutique Hotel News

JANUARY 6, 2023

UK: Students from Cheshire College South and West will be running the Devonshire Fell Hotel for two days in February. The hotel belongs to The Devonshire Hotels and Restaurants Group. The hotel takeover supports the group’s Devonshire Hospitality Academy , which is now in its second year.

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Modern Restaurant Management

NOVEMBER 1, 2021

"The Great Resignation" that ramped up over the summer saw more than 706,000 food service workers leave their jobs in restaurants, dining facilities, bars, and hotels during May alone. Some operators are taking the financial risk, offering wage increases for front-of-house staff. So what pushed them to leave?

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Hospitality Net

JULY 24, 2023

Part of the Olav Thon Group, Thon Hotels has more than 90 properties across Norway, Sweden, Belgium and The Netherlands. By offering a warm atmosphere at hotels run by knowledgeable staff who guarantee a high standard of service, the overarching ethos of the group is to ensure guests receive a positive experience every time they stay.

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Hospitality Net

AUGUST 10, 2023

Actabl, the leading hospitality software company dedicated to empowering hotels with actionable insights to drive profit, proudly announces the launch of its highly anticipated two-way integration between Alice and Transcendent.

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Hotel Owner

NOVEMBER 23, 2022

Wild Thyme and Honey, a boutique hotel located in the Cotswolds, has appointed Simon Stanbrook as general manager. He will supervise the front of house team, operations and project management duties, drive recruitment and “also ensure the hotel offers the highest quality guest experience”.

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Hotel Owner

APRIL 20, 2023

Cameron House has appointed Allan Wilson to the role of general manager as it celebrates its 200th anniversary this year. Wilson joins Cameron House from his previous position as hotel manager at IHG Voco Grand Central Hotel, Glasgow, where he was responsible for overseeing all operational departments.

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Hotel Owner

NOVEMBER 24, 2022

Bespoke hotels has welcomed the first candidate for its inaugural Management Trainee Programme, a two-year course designed to “maximise the development of future talent”. . In addition, Bespoke Hotels will support them to achieve their CTH (IoH) Level 4 Diploma in Advanced Hospitality Management.

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Hospitality Magazine

SEPTEMBER 18, 2023

Located upstairs in the Warren View Hotel, Teddy’s is the latest neighbourhood bar to set up shop in Sydney’s Enmore in the Inner West. The food and beverage offering carries the localised focus the Warren View Hotel is known for with a range of produce, spirits, beers, cider, and wines from nearby producers.

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Hospitality Net

FEBRUARY 2, 2024

It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff. It’s about exchanging information, but also building relationships, understanding guest needs, and ensuring an effective workflow within the hotel team.

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Hotel Owner

APRIL 11, 2023

Five-star Grande Dame hotel, The Landmark London in Marylebone, has recently appointed Steven Laine as hotel manager to head up the hotel team and oversee the property’s major refurbishment, including the introduction of new F&B outlets.

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Hotel Owner

OCTOBER 26, 2023

Lakeside Hotel and Spa, the Classic Lodges hotel situated on the shore of Lake Windermere, is creating hospitality career paths and opportunities for students in the North West through a series of conference days, work experience and practical training sessions.

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Boutique Hotel News

JANUARY 17, 2023

US: Hospitality tech startup CAMO has introduced a virtual room service product, providing various third-party delivery platforms the opportunity to supply hotels in Anaheim, California. For decades, so many hotels have been unable to evolve and innovate their dining experiences at the rates guests expect,” Rohani continued.

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Boutique Hotelier

MARCH 1, 2023

South Lodge, Hampton Manor and Hotel Cafe Royal are among those recognised with 3 AA Rosettes after yesterday’s AA Rosette Awards. The UK’s top restaurants and hotels have been awarded, with a total of 15 restaurants commended for their culinary excellence, demonstrating an ‘unprecedented level of quality and originality’.

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Modern Restaurant Management

JUNE 28, 2022

Robots are able to improve the guest experience by analysing the online reviews from hotels and restaurants. The company's robots are designed to perform tasks, such as delivering food and drinks to customers at hotels and airport lounges, handling check-in and check-out services at hotels, and even carrying luggage.

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Hotel Business

JANUARY 15, 2025

We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview.

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Hospitality Net

SEPTEMBER 19, 2024

Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards.

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Hotel Owner

MARCH 6, 2023

The Gore London and The Pelham London, both part of Starhotels Collezione, have appointed new hotel managers to their respective teams. J-J Pollak and Niccolò Consigli joined the hotels in January 2023. Pollak joins the group after almost four years at Hazlitt’s Hotels, where he ran Batty Langley’s in Shoreditch.

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Boutique Hotelier

JANUARY 25, 2023

SimpsInns is owned and operated by Malcolm and Karen Simpson and comprises The Waterside Hotel West Kilbride, The Gailes Hotel & Spa Gailes, Old Loans Inn, Loans, Troon, Si! at its property in Irvine, a new eatery that is now advertising for a variety of new positions, including chefs at all levels and front of house team.

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Revenue Hub

NOVEMBER 18, 2022

No matter the size, shape or style of your hotel, delighting guests, surpassing expectations and earning repeat visits can make a big difference to your bottom line. Secondly, repeat guests are often cheaper to attract back to your hotel, and are likely to spend more with you during return visits. NB: This is an article from GuestRevu.

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Hospitality Magazine

OCTOBER 26, 2022

She owned two pubs, a restaurant and a hotel. I worked there for a while, but I wanted to get into the hotel scene because there was all this talk about cooking competitions,” he says. Stewart was plunged into the fast-paced hotel kitchen environment, which meant the chef was cooking for a broad customer base.

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Hotel Owner

NOVEMBER 7, 2024

Front of house innovations include one-touch interfaces for everything from lighting, ambience and shading to HVAC, room entry and entertainment. Being sustainable no longer means breaking the bank; building a LEED-certified hotel only costs 1–2% more than one that’s not considered ‘green’. What is a smart hotel?

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Hotel Owner

JANUARY 28, 2025

From Holland to hospitality in the UK Dorsch began his career in hospitality after completing hotel and catering management studies in his native Netherlands. But I soon realised that I couldnt really progress without the right qualifications, so I transitioned into front-of-house roles. This decision proved pivotal.

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Boutique Hotel News

NOVEMBER 14, 2022

Serviced apartments topped the chart as the most attractive UK asset class, followed by hotels and student housing. At our own event hosted at the House of Lords , we discussed how the rising cost of debt and limited stock are compounding deals, and this message has been echoed at other events too.

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Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

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Boutique Hotelier

JANUARY 13, 2023

As well as making mealtimes more fun for guests, Smith says the reintroduction of tasting menus and wine flights will increase average spend in the hotel’s restaurant, as well as motivate the kitchen and front of house teams. He explains: “Our food is of a very high standard, but we want to just take it to that next level.

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Front of House Catering Magazine Events 133

Hospitality Net

OCTOBER 23, 2023

Wellness is at the forefront in 2023, both as a back-of-house means to retain talent and for the front of house as a way to support higher rates or grow ancillary spend. For this article, the focus is on the latter of these two as our thesis is that wellness as a profit center will come to rival the rooms ledger for many brands.

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EHL Insights

SEPTEMBER 24, 2024

One of the key positions in a hotel is the Front Desk Associate, also known as the Front of House or Hotel Receptionist. This position plays a crucial role in creating the hotel's first impression and ensuring continued guest satisfaction.

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Revenue Hub

OCTOBER 13, 2022

Usually it’s something a guest has said or done, or something that has gone completely wrong from management to front of house staff. In fact, the world of hospitality humour is so vast that some clever writers even made an entire series about what could go wrong in a hotel. EXCUSE ME WAITRESS, IS THAT SEWAGE ON THE WINDOW?

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Hotel Owner

OCTOBER 14, 2024

Buxton Crescent, the luxury Peak District hotel with a spa and wellness centre, has appointed Stephen Ewing as deputy general manager. Ewin will be supporting general manager Deirdre Billing at the 81-bedroom Buxton Crescent hotel and spa, as well as the nearby sister property The Old Hall Hotel.

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Hotel Owner

APRIL 4, 2023

Roberto Costa, the founder of Macellaio RC, is launching Matooro Academy in April 2023, a programme for aspiring chefs and front of house staff who want to break into the hospitality industry. The six-month long programme will provide students with a broad range of skills in the culinary arts, wine and hospitality management.

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Hospitality Magazine

JUNE 12, 2024

It marked the beginning of a future career in the industry, which saw him move up the ranks at various types of venues from breweries to restaurants across both back and front of house positions. My first love in life was skiing, so I chased the snow for three years and worked in hotels, restaurants, and chalets,” says Guest. “I

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Hotel Owner

APRIL 17, 2023

The hotel is also removing all single use plastics from meetings and events and guest soaps are also recycled, so there is as little waste as possible. At a hotel level, we have installed a dishwasher operation monitoring software to deliver water, energy, and chemical cost savings. The hotel also has 4 beehives.

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Hotel Owner

NOVEMBER 16, 2023

The Stirling Highland Hotel, a member of the Cairn Hotel group, has launched Project Search, a internship programme in partnership with Forth Valley College, Stirling Council, and other leading employability organisations.

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