Revenue Hub

NOVEMBER 18, 2022

Management should be identifying, measuring and minimising the gaps identified as problematic with new strategies and SOPs (standard operating procedures) that help them to better understand their guests, address communication breakdowns and achieve enhanced guest satisfaction.

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Front of House Communication Guest Satisfaction Article 97

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Training Guest Satisfaction Front of House 130

Technology: Lodging Magazine

AUGUST 14, 2023

The integration optimizes hotel operations by allowing real-time cross-departmental collaboration between front of house, housekeeping, and engineering to manage guest requests, guest satisfaction, and visibility and accountability. ATLANTA—Actabl launched its two-way integration between Alice and Transcendent.

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Front of House Guest Satisfaction Housekeeping Accounting 52

Hotel Owner

JUNE 12, 2024

The Principal York has promoted former front of house manager Emmanouela Kostouli to hotel manager ahead of the hotel’s rebrand to The Milner York. With 10 years’ experience in the hotel market, five of which based in York, Kostouli has led The Principal York front of house team for three years, improving service scores by 30%.

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Front of House Guest Satisfaction Marketing 52

Hotel Business

AUGUST 11, 2023

The integration optimizes hotel operations, allowing real-time cross-departmental collaboration between front-of-house, housekeeping and engineering to efficiently manage guest requests, improve guest satisfaction and achieve prime operational visibility and accountability, according to the company.

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Front of House Housekeeping Guest Satisfaction Accounting 52

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

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Front of House Back of House Server Customer Service 52

Les Roches

JULY 18, 2023

Hotel guest satisfaction will determine how likely people are to come back and give repeat business. As well as fostering customer loyalty , guest satisfaction will also lead to patrons leaving positive online reviews or making word-of-mouth recommendations, both of which can help bring in more customers.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These businesses have a reputation for offering exceptional service and the ultimate guest experience.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Revenue Hub

DECEMBER 8, 2023

Beyond transforming back-of-house financial duties and front-of-house guest interactions, AI and automation can also optimize the sales process. Automation technologies make a difference in hotel operations and efficiency to streamline back-office tasks such as inventory management, accounting, and payroll processing.

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Travel and Tourism Procurement Maintenance Information 109

Modern Restaurant Management

FEBRUARY 25, 2020

Yelp Reservations and Waitlist are helping to optimize restaurant operations by improving front-of-house efficiency. “Our cafes that use Yelp Waitlist tend to have higher average unit volume than our system average and many of those same cafes are seeing increases in both sales and guest counts. . "Yelp

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Front of House Marketing Scheduling Back of House 139

Hotel Owner

JANUARY 8, 2025

I worked across departments, from cooking to front-of-house, which gave me invaluable insights into the operational elements, Eigelaar notes. Its about striking the right balance between commercial performance and guest satisfaction, he adds. People are the heart of the resort, he asserts.

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Front of House Workshop Guest Satisfaction Scheduling 72

Hotel Owner

FEBRUARY 20, 2024

As highlighted by Andrew Evers during HOSPACE in November 2020, offering a guest the wine list on an app completely removes any sense of theatre or occasion — especially when compared to a leather-bound wine list.

Catering 52

Catering Front of House Guest Satisfaction Budgeting 52

SiteMinder

SEPTEMBER 6, 2023

Wholesale hotel supplies serve as the backbone of a hotel’s day-to-day operations, enabling a seamless transition from behind-the-scenes management to front-of-house guest satisfaction. Let’s break down the essential categories that can elevate your hotel’s reputation and guest satisfaction.

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Guest Satisfaction Front of House Budgeting Procurement 52

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. The companies will launch a two-way integration.

Accounting 173

Accounting Marketing L&D POS Systems 173

The Restaurant Times

MARCH 14, 2022

Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH). Further, a restaurant manager needs to pay attention to customer feedback from various review websites, guest satisfaction survey reporting platforms, etc. Streamlining Restaurant Operations.

Training 52

Training Front of House Back of House Guest Satisfaction 52

Synergy Suite

MARCH 21, 2023

The system typically integrates with other restaurant software, such as the POS system, to ensure accurate tracking of guest activity and seamless communication between front-of-house and back-of-house operations. It allows restaurants to manage reservations, track table status, and streamline guest communication.

POS Systems 52

POS Systems Reservations Communication Demo 52

Les Roches

AUGUST 2, 2024

These perks not only boost job satisfaction but also provide a balanced and rewarding work-life experience Team spirit and camaraderie: staff members often work closely together to ensure the highest level of guest satisfaction. They are responsible for managing staff, maintaining standards and ensuring guest satisfaction.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

DECEMBER 21, 2023

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Communication 59

Communication Information Presentation Front of House 59

Modern Restaurant Management

MAY 27, 2020

. “TableSafe’s technology helps restaurants and hospitality providers deliver a swift, low-touch experience for diners that can reduce check wait times and increase efficiencies for front of house staff. The email receipt option allows restaurant operators to maintain contact with their guests and to nurture patron loyalty.

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L&D Sanitation Marketing Download 176

Modern Restaurant Management

MARCH 3, 2022

Visibly clean restaurants showcase a commitment to safety and make these environments more welcoming for guests. Meanwhile, poorly maintained front-of-house (FOH) areas can be a detriment to a restaurant’s reputation and bottom line. Restaurant Cleaning Tips that Take the Cake. These include: 1.

Maintenance 196

Maintenance Communication Front of House Sanitation 196

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Marketing 122

Marketing Catering Front of House Guest Satisfaction 122

Horizon Hospitality

MARCH 19, 2025

Hotel and Resort Management Hotels and resorts require a strong leadership team to ensure smooth operations and exceptional guest service. Common roles include: General Manager Oversees all aspects of the hotel, from financial performance to guest satisfaction.

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Housekeeping Front of House Special Events Club Management 130