Les Roches

JULY 1, 2024

Front desk receptionist This is the first point of contact for guests at hotels in the UAE. Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Front desk operations.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

JUNE 26, 2024

Students explore topics such as hospitality marketing, customer service, event management and strategic planning. Students learn about various aspects of the hospitality industry, including lodging operations, food and beverage management and guest services.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40