article thumbnail

Strategies to enhance Front Desk Operations in a Hotel

Hotelogix

Major tasks of front-office staff: Handling Guest accounts Ensuring guest satisfaction Handling in-house communication Create guest database Sell a service  What are the Common Challenges Hotel Front Desk Operations Face? Front desk staff have to deal with demanding requests and impatient attitudes.

article thumbnail

Hotel Theft and Pilferage: Key Prevention Tactics

Hotelogix

Guest theft, such as taking towels or toiletries, exists but is a smaller concern compared to organized pilferage at the front desk or among housekeeping staff. Secure Front Desk Operations Enforce strict cash-handling policies with daily reconciliation. Use mobile apps for real-time updates on room status.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is a hotel property management system (PMS)?

MEWS

A PMS can manage hotel bookings and perform various admin duties. Its primary functions include payment processing, front-desk operations, reservations, and channel/rate management. What is a PMS in a hotel?

article thumbnail

What to Look for in Hotel Management Software – A Complete Guide for Hoteliers

Hotelogix

Hoteliers must rise to these expectations while managing complex operations and staying ahead of the competition. A property management system (PMS) is the ultimate solution. What is Hotel Management Software? It supports critical areas such as front desk operations, housekeeping coordination, and POS integration.

article thumbnail

“All in One” Property Management Systems Vs “Best of Breed” Solutions

STAAH

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

article thumbnail

Think Simplicity and Cloudbeds Announce a Partnership

Lodging Magazine

BONITA SPRINGS, Florida—Think Simplicity announced a partnership with Cloudbeds; the partnership will provide joint customers with the ability to leverage Cloudbeds’ property management software (PMS) and Think Simplicity’s full-service cloud communications system.

article thumbnail

Strategies to Improve Your Hotel Check-In Process

Hotelogix

These kiosks reduce the workload of front desk staff and allow for a quicker check-in process, especially during peak times. Integrate a Property Management System (PMS) A property management system is key to streamlining check-ins.