Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JUNE 26, 2024

They are typically shorter in duration than degree programs and focus on topics such as front desk operations, event planning, revenue management or food safety. Certificate programs Hotel management certificates offer specialized training in specific areas.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

Les Roches

AUGUST 10, 2023

Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue. Food and beverage manager: manages the business’s food and beverage operations, including menu planning, maintaining quality and customer experiences.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52