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Thus, it is vital to take a closer look into the role of the frontdesk, identify major challenges faced by them and suggest proper strategies. Frontdesk is the area that guests visit for checking in to the hotel and checking out. Frontdesk staff have to deal with demanding requests and impatient attitudes.
This is a compounding industry challenge as rising labor costs was highlighted as the second largest risk for 34%, followed by rising maintenance costs (27%). This sentiment is echoed by professionals from both sectorsstaff recruitment, retention and training was their main pain point.
Staff: From an operational standpoint, hotel automation helps reduce costs by minimising manual tasks, eliminating errors, and optimising resource allocation. For example, automating room availability updates, housekeeping schedules, and maintenance requests ensures efficiency, leading to better staff management and faster service.
It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Steps in the hotel budgeting process The budgeting process is a systematic approach that requires careful planning and execution.
By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their frontdeskoperations, reduce wait times, and improve the overall guest experience. This person can help new employees navigate the workplace, answer questions, and provide feedback and support.
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?
Conducting thorough inspections Hotel inspectors perform detailed examinations of hotel areas, including guest rooms, common areas, kitchens, dining facilities, recreational areas and back-of-house operations. They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards.
They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.
Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the frontdeskoperations, including reservations, guest inquiries and room assignments.
Train your staff to develop their skills in this area, too, so you can impress your guests at each and every point of contact. Continue to hone your communication skills, as the value of these just can’t be overstated for people working in hotels. You need to be a clear communicator who can listen well and step into the shoes of each guest.
Frontdeskoperations. This functionality will allow a front-desk manager to view and update room reservations, check guests in and out, and process payments. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team. Guests want a seamless check in experience.
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